I have bought from Fellows numerous times now and the quality of the items sold are always much better than listed. This latest haul is no different. The team there are friendly and very accommodating... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ive used fellows for a few years now picking up some lovely personal pieces and a few to resell all at a great price, you know what you'll pay before bidding so theres no hidden cost Hassle free buy... See more
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Honest overview of item which provides confidence in bidding. In fact the item is often better than described. Have bid on several different Felows' watch auctions and always found the service opera... See more
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I needed to redirect delivery. The helpful lady on the phone told me what to do - which involved a refund of my money. Everything happened as it was supposed to happen without further input from me.... See more
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Company details
Written by the company
Fellows is one of the UK's most established auction houses, with a focus on luxury watches, designer brands and unique pieces of jewellery. Jump the style queue and get the most desirable designer handbags, jewellery and watches at a fraction of the cost at retail. Fellows’ regular auctions are the perfect place to find something for all budgets and tastes. Established in 1876, with auction rooms in Birmingham’s famous Jewellery Quarter, Fellows Auctioneers also have valuation and viewing facilities in Mayfair, London. Fellows take pride in being able to offer free auction valuations as well as free worldwide shipping on the majority of the items, subject to T&C's.
Fellows Auctioneers
Written by the company
- Here to demystify the auction world!
- It is important to us to be able to offer buyers and sellers the best experience possible. We offer free worldwide shipping, free valuations and a number of viewing days whilst being able to target a worldwide audience.
Fast and free shipping
Free worldwide shipping
As well as offering 0% bidding surcharge via Fellows Live we are also delighted to announce that our offer of free worldwide shipping has been extended. Please read the terms and conditions of this offer carefully before proceeding.
https://www.fellows.co.uk/free-shipping
Contact info
Augusta House, B18 6JA, Birmingham, United Kingdom
- 01212122131
- hello@fellows.co.uk
- www.fellows.co.uk
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Auction experience
Able to register for the auction with ease after sales service brilliant very quick delivery of won items
October 30, 2026
Reply from Fellows Auctioneers
Dear Malcolm,
Thank you for taking the time to leave us a review, this is greatly appreciated.
I am thrilled to hear that you found registering with us to be easy, and that you were happy with the service you received after the auction ended.
We hope to welcome you back to Fellows very soon!
Best Wishes,
Gemma Sheldon
I always enjoy your auctions
I always enjoy your auctions, good quality and descriptions.
I do feel the charges for post packing and charges mean you are paying retail prices.
November 6, 2026
Reply from Fellows Auctioneers
Good afternoon,
Thank you for your wonderful review.
I am very glad to hear how much you enjoy our auctions. Our teams work hard to provide accurate descriptions and condition reports, clear photographs, and efficient customer service so that our customers can bid with total confidence.
All our postage and shipping information is available on our website under ‘Buy’ and then ‘Payment and Shipping’, where we outline how delivery fees are calculated and when buyers may qualify for free postage.
You are also welcome to collect any purchases from our office in person to avoid any delivery charges.
We hope to welcome you back to Fellows again soon!
Best Wishes,
Gemma Sheldon
The bidding process is straightforward…
The bidding process is straightforward but I find sometimes the timer resets a few seconds back and communication after you’ve won a bid is lacking. I had to search their website to find out that you ship 3 days after bidding has ended. It would have been nice to include in your winning email when items are expected to be shipped. Other than that I like the site. Lots of designer brands to choose from.
November 4, 2026
Reply from Fellows Auctioneers
Dear Victoria,
Thank you for taking the time to leave us a review, this is greatly appreciated.
I am thrilled to hear that you like our website and choice of items.
We aim to ensure the bidding process runs as smoothly as possible for all customers, and we are on hand to assist with any enquiries or issues that may arise.
Most of our auctions are online timed auctions and the bidding is re-opened if a bid comes through at the last few seconds. Bidding will ultimately end when no further bids are placed on that item.
This does affect the timing of other items going through the auction too.
Thank you also for your feedback for delivery, we do offer a priority postage service for an additional cost if you require any purchases quicker than our time frame.
We hope to welcome you back to fellows again!
Best Wishes,
Gemma Sheldon
I needed to redirect delivery
I needed to redirect delivery. The helpful lady on the phone told me what to do - which involved a refund of my money. Everything happened as it was supposed to happen without further input from me. The object arrived at the right place at the right time. Very pleased thanks
October 26, 2026
Reply from Fellows Auctioneers
Dear Simon,
Thank you very much for leaving us a glorious 5-star review.
We understand how important it is for customers to have a smooth and convenient experience after winning an auction, and we aim to make the process of arranging delivery as simple and efficient as possible. It is fantastic to know that our service stood out positively in your experience with Fellows Auctioneers.
We hope to welcome you back to Fellows again soon.
Best Wishes,
Gemma Sheldon
Staff are knowledgeable professionals
Staff are knowledgeable professionals, very helpful.Downside bidding on line there can be a time delay and I lost a bracelet I wanted.
November 2, 2026
Reply from Fellows Auctioneers
Dear Marc,
Thank you for taking the time to leave us a review.
It is fantastic to hear how happy you are with our service and speedy delivery of your purchase. We aim to provide an effortless auction experience, so to read your review is delightful.
We hope to welcome you back to Fellows very soon.
Best Wishes,
Gemma Sheldon
Very quick delivery thank you and items…
Very quick delivery thank you and items won exactly as described
November 2, 2026
Reply from Fellows Auctioneers
Dear Rachel,
Thank you for your wonderful review. Your positive feedback is greatly appreciated.
We are delighted to hear about your confidence in our descriptions and shipping service. Providing accurate and transparent information about our lots, together with ensuring that purchases are carefully handled and dispatched in a timely manner, is something we take great pride in.
We hope to welcome you back to Fellows again soon.
Best wishes,
Gemma Sheldon
To make a payment
To make a payment, one needs to log in to the website. This feels rather cumbersome and time-consuming. I'm not too old,that’s ok for me .but I believe there are many guests who are older and might not be proficient in using computers. The email responses are also rather slow. As a result, it takes a week to complete the payment.
October 30, 2026
Reply from Fellows Auctioneers
Good afternoon,
I hope you’re well.
Thank you very much for taking the time to share your feedback. We appreciate your comments regarding the payment process and the time taken to receive responses to email enquiries.
We understand that having to log in to our website to complete a payment can feel cumbersome, particularly for customers who may be less familiar with using online systems. We certainly appreciate that convenience and accessibility are important to all our customers, regardless of their age or technical experience.
If customers experience any difficulties with making a payment or require assistance, they are always welcome to contact our team directly at info@Fellows.co.uk, where we will be more than happy to help.
We also apologise for any delays in our email responses. We recognise the importance of providing prompt communication and understand how frustrating delays can be, particularly when completing a purchase. Your feedback is extremely valuable and will be shared with the relevant team as we continually look for ways to improve our service.
Thank you once again for your feedback and for choosing Fellows Auctioneers. We hope to have the opportunity to provide you with a smoother experience in the future.
Warmest regards,
Asif Mohammad
Highly Recommended Auction House - 5*
I have bought from Fellows numerous times now and the quality of the items sold are always much better than listed. This latest haul is no different. The team there are friendly and very accommodating. I made payment the day after the auction on Friday and received my order the Monday morning. Super impressed and will be back. Highly recommended!
October 30, 2026
Reply from Fellows Auctioneers
Good afternoon,
I hope you’re well.
Thank you very much for your wonderful feedback and, most importantly, for your continued support of Fellows Auctioneers. It’s always a pleasure to hear from returning customers, and we’re absolutely delighted that your latest purchases have once again exceeded your expectations.
We’re particularly pleased to hear that you continue to be impressed with the quality of the items you receive and that you find our team friendly, approachable, and accommodating. We take great pride in providing accurate descriptions, offering a carefully selected range of jewellery and other items, and ensuring that our customers receive the best possible service throughout the auction process.
It’s also fantastic to hear that your recent order was delivered so promptly following payment. We understand how exciting it is to receive your successful purchases, and we always aim to make the process from payment through to delivery as smooth and efficient as possible.
Your recommendation and continued confidence in Fellows mean a great deal to us. Thank you once again for your loyalty and kind words. We look forward to welcoming you back for many more successful auctions and hope your future purchases are just as enjoyable.
Warmest regards,
Asif Mohammad
Always a pleasure to deal with Fellows
October 22, 2026
Reply from Fellows Auctioneers
Good afternoon,
I hope you’re well.
Thank you very much for taking the time to leave us your kind feedback and for your continued support. We’re delighted to hear that you always find it a pleasure dealing with Fellows Auctioneers.
At Fellows Auctioneers, we take great pride in providing a friendly, professional and reliable service, and it is always rewarding to know that our customers enjoy their experience with us.
We sincerely appreciate your support and thank you for choosing Fellows Auctioneers. We look forward to welcoming you back and assisting you again in the future.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Good afternoon,
I hope you’re well.
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you received your purchases promptly and were pleased with the delivery timeframe.
We take great pride in ensuring that our customers' purchases are processed, carefully prepared, and dispatched as efficiently as possible. Providing a smooth and reliable service from the moment a successful bid is placed through to the safe arrival of the goods is extremely important to us.
We sincerely appreciate your support and thank you for choosing Fellows Auctioneers. We look forward to welcoming you back for future auctions and providing you with the same high standard of service.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Good afternoon,
I hope you’re well.
Thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you found our service professional and excellent.
At Fellows Auctioneers, we take great pride in providing a high standard of customer service and ensuring that every interaction with our customers is as smooth, helpful and professional as possible. It is always rewarding to know that our efforts are appreciated.
We sincerely value your support and thank you for choosing Fellows Auctioneers. We look forward to welcoming you back and assisting you again in the future.
Warmest regards,
Asif Mohammad
I was sent the wrong watch!!!!
October 26, 2026
Reply from Fellows Auctioneers
We can only apologies that the wrong watch was sent out to you. We hope that the error was rectified in a swift manner.
The time taken from end of auction to…
The time taken from end of auction to receiving the won lots was remarkably swift
October 22, 2026
Reply from Fellows Auctioneers
Good afternoon,
I hope you’re well.
Thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you were impressed with the speed and efficiency of our service, particularly the remarkably swift turnaround from the end of the auction to receiving your successful lots.
At Fellows Auctioneers, we take great pride in ensuring that the entire auction process is as smooth, efficient and convenient as possible for our customers. It is always rewarding to know that our efforts are recognised and appreciated.
We sincerely value your support and thank you for choosing Fellows Auctioneers. We look forward to welcoming you back and assisting you again in the future.
Warmest regards,
Asif Mohammad
Great service
Great service, however I would have expected a breakdown/certificates to confirm the piece we purchased
October 16, 2026
Reply from Fellows Auctioneers
Good afternoon,
I hope you’re well.
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you were pleased with the service provided by Fellows Auctioneers.
We also appreciate your comments regarding the provision of a breakdown and certificates to accompany your purchased item. We understand how important supporting documentation and clear information can be when purchasing an item, and we are sorry that your expectations in this regard were not fully met.
At Fellows Auctioneers, we are always looking for ways to improve our service and enhance the overall customer experience. Your feedback is therefore extremely valuable to us and will be taken on board.
Thank you once again for choosing Fellows Auctioneers. We hope to have the pleasure of assisting you again in the future.
Warmest regards,
Asif Mohammad
Do they really offer a 'Free No Obligation Valuation'?
On their website, Fellows Auctioneers offer a 'no obligation free valuation'.
Whilst going through a messy divorce and needing to evidence the estimated market value for a diamond engagement ring, I went through the process of obtaining one of their free no obligation valuations. Wanting to help the process as much as possible I spent an hour filling in their online form, digging out the receipt & GIA diamond certifcate, taking photo's and then giving an honest background of the ring etc...
I got a reply several days later saying... 'Our free valuation service is not applicable for the purpose you are requesting. We are not currently undertaking such valuation requests.'
If you are considering asking this company for a valuation, then I would maybe suggest that you be careful initially, not to put too much effort into submitting your request, just in case you end up like me wasting your valuable time. I hate to say this but sadly it might also be beneficial to just not be honest and upfront with this company because they appear to lack integrity and adhere to their own website claims.
Good luck!
October 27, 2026
Unprompted review
Reply from Fellows Auctioneers
We will look into making it clearer on our website that the free valuation that we offer in branch and via our website is for auction purposes only.
Please can you email us the information of who you got a response from so we can look into this as well as any further information you would like us to know regarding your experience.
Ive used fellows for a few years now…
Ive used fellows for a few years now picking up some lovely personal pieces and a few to resell all at a great price, you know what you'll pay before bidding so theres no hidden cost
Hassle free buying cant fault if
October 22, 2026
Reply from Fellows Auctioneers
Good afternoon,
I hope you’re well.
Thank you very much for taking the time to share your lovely feedback. We’re delighted to hear that you have continued to enjoy buying with Fellows Auctioneers over the years and have found some wonderful pieces, both for your personal collection and for resale.
At Fellows Auctioneers, we take great pride in offering a transparent and hassle-free buying experience. We believe it is important that our customers know exactly what to expect, with clear costs and no hidden surprises, allowing them to bid with confidence.
It is always rewarding to know that our service, value for money and transparency have kept you coming back.
We sincerely appreciate your continued support and thank you for choosing Fellows Auctioneers. We look forward to welcoming you back and helping you discover many more lovely finds in the future.
Warmest regards,
Asif Mohammad
Used to be brilliant. Greed now.
Pros. Helpful staff, nice jewelery. Bought many items in the past, 99% been pleased with quality. Used to be fantastic and bought regularly.
Cons. Lately they seem to have a "bleed them dry" attitude.
1. Used to get free delivery (know all the facts been with them years). Don't get me wrong you're a business so a cheap piece of jewelery warrants a postage charge... but £25! Guaranteed post for the size of a small box is aprox £11.00 so why charge £25? What £8 for a 20p cardboard box £3 for someone to put in box and £3 for shoe leather to walk to the post office up the road with all the other post! And dont say 'insurance' £750 cover for the £11.00 and max £5.00 extra for extended cover! In your standard auctions 90 odd % are below £750! So appreciate not treating me like a child with "post/packing/ins statement"!
2. Delivery once paid was received next day/day after. Now up to 7 days...(see comment 4)..
3 Their fees were acceptable.
4 No additional payments for "quick delivery via post" Now a £20 supplement. Ummm
5 All of a sudden any decent lots are applicable to vat!!! NEVER USED TO HAPPEN.
Pointers..
1. Free delivery only applies if over £300
2. Delivery can now take up to 7 days!???
3. Fees increase and now alert to say increasing again!
4. Now state you can get 'super quick post' for an extra £20! Utter rubbish it is the same next day delivery guaranteed post method!
5. Randomly NOW lots have additional vat at end, sorry NEVER had this before!
Sorry Fellows but currently you are trying to withdraw blood from a corpse! The greed and all these extra costs are ridiculous. I will still buy but nowhere near like I used to. It is one thing after another regarding 'add ons'. Im surprised you dont charge a subscription to view the jewellery... or is it that your owner's next move! You even charge to look at what lots went for! That is utter robbery!
Finally.. QUOTE from you "Our delivery charges reflect the costs involved in securely packaging" (bit of jiffy in a 20p box), "handling" (the box) , "insuring" inc in £11 post charge"... hilarious! Please dont bother with the generic response! Im not stupid!
October 21, 2026
Unprompted review
Reply from Fellows Auctioneers
Good morning,
I hope you’re well.
Thank you for taking the time to share such detailed and honest feedback. We would first like to express our sincere appreciation for your loyalty to Fellows over the years. We recognise that you have been a regular customer who has purchased many items from us, and we are genuinely sorry to hear that your recent experiences have left you feeling disappointed and frustrated.
We understand that your concerns go beyond any single charge and relate to the cumulative impact of changes to delivery costs, dispatch times, additional delivery options, buyer’s fees, and VAT on certain lots. When you have been accustomed to a particular level of service and pricing over many years, it is understandable that changes of this nature can affect your overall experience and confidence in the service.
Regarding delivery and postage costs, we appreciate your concerns about the difference between the carrier’s standard rates and the total amount charged. We recognise that customers want clear and transparent explanations of the costs involved, particularly when purchasing lower-value items. We also understand your frustration with longer dispatch timeframes and the introduction of additional charges for expedited delivery. Your comments highlight the importance of ensuring that our delivery options, associated costs, and expected timeframes are communicated clearly and consistently.
We have also noted your concerns regarding changes to fees, VAT on applicable lots, and access to auction results. We appreciate that these matters can influence the overall cost of buying at auction, especially for customers who have supported us for many years. We understand that transparency is essential, and customers should be able to understand the charges applicable to their purchases before committing to a bid.
We are particularly sorry that these changes have affected your perception of Fellows and that you feel the service no longer offers the same value it once did. Your loyalty is not something we take for granted, and we recognise that long-standing customers have valuable experience of how our services have evolved over time.
Thank you again for your feedback. We appreciate your continued willingness to purchase from Fellows, despite your frustrations, and sincerely hope we can rebuild your confidence by providing a service that reflects the standards you have come to expect from us over the years.
Warmest regards,
Asif Mohammad
Friendly and efficient staff.Easy
Friendly and efficient staff.Easy
Easy to use website although would like ring sizes to be included when viewing on all items
Regards Jean
October 13, 2026
Reply from Fellows Auctioneers
Good morning Jean,
I hope you’re well.
Thank you very much for your lovely feedback and for taking the time to share your experience with us. We’re delighted to hear that you found our staff friendly and efficient and that you found the Fellows Auctioneers website easy to navigate.
We also appreciate your helpful suggestion regarding the inclusion of ring sizes when viewing jewellery items. We understand how useful it would be to have this information readily available across all relevant listings, as it can make browsing and bidding on jewellery much more convenient and help customers make informed purchasing decisions. Your feedback is greatly appreciated, and we will ensure that your suggestion is passed on to the relevant team for consideration.
Thank you once again, Jean, for your kind comments and valuable feedback. We truly appreciate your support and look forward to welcoming you back for future auctions.
Warmest regards,
Asif Mohammad
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