good discriptions good site, and and of course the most important factor cost. The customer service is excellent. I avoid any item that carries VAT, overall fellows is excellent apart from the dread... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honest overview of item which provides confidence in bidding. In fact the item is often better than described. Have bid on several different Felows' watch auctions and always found the service opera... See more
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An exceptional customer experience from start to finish. Easy bidding, good online visuals, clear item photos and description, easy to finalise my transaction on a successful bid, and last but not lea... See more
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I have bought a number of watches through Fellows and have found their auctions very easy to navigate and bid. Their team have been responsive to any questions asked and truthful in their answers. Of... See more
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Company details
Written by the company
Fellows is one of the UK's most established auction houses, with a focus on luxury watches, designer brands and unique pieces of jewellery. Jump the style queue and get the most desirable designer handbags, jewellery and watches at a fraction of the cost at retail. Fellows’ regular auctions are the perfect place to find something for all budgets and tastes. Established in 1876, with auction rooms in Birmingham’s famous Jewellery Quarter, Fellows Auctioneers also have valuation and viewing facilities in Mayfair, London. Fellows take pride in being able to offer free auction valuations as well as free worldwide shipping on the majority of the items, subject to T&C's.
Fellows Auctioneers
Written by the company
- Here to demystify the auction world!
- It is important to us to be able to offer buyers and sellers the best experience possible. We offer free worldwide shipping, free valuations and a number of viewing days whilst being able to target a worldwide audience.
Fast and free shipping
Free worldwide shipping
As well as offering 0% bidding surcharge via Fellows Live we are also delighted to announce that our offer of free worldwide shipping has been extended. Please read the terms and conditions of this offer carefully before proceeding.
https://www.fellows.co.uk/free-shipping
Contact info
Augusta House, B18 6JA, Birmingham, United Kingdom
- 01212122131
- hello@fellows.co.uk
- www.fellows.co.uk
4.5
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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High And Hidden Fees
The auction and the service (delivery) were good. The fees are high and hidden especially the delivery charge which you don't see at all until after the auction.
June 19, 2026
Reply from Fellows Auctioneers
Dear Paul,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with both the auction experience and the delivery service you received.
We’re sorry to learn of your concerns regarding our fees and delivery charges. We understand the importance of having a clear understanding of all costs before placing a bid. Our buyer’s premium and shipping information are available on our website, and postage costs are calculated based on factors such as the size of the parcel and the delivery destination. We appreciate that greater visibility of these costs during the bidding process would be helpful, and we value your comments as we continue to review and improve our services.
If you would like to discuss your experience further or have any questions about our fees or shipping charges, please feel free to contact us at info@fellows.co.uk. Our team will be happy to assist.
Thank you again for your honest feedback. We appreciate your support and hope to have the opportunity to provide you with a five-star experience in the future.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Dear Alexandra,
Thank you very much for your wonderful review. We’re delighted to hear that you were pleased with the range of items available and that you found the auction process easy and straightforward to navigate.
It’s also fantastic to know that our delivery service and payment process contributed to such a positive experience. We always strive to make every stage of the journey—from bidding and payment through to dispatch and delivery—as smooth and efficient as possible, so your feedback is greatly appreciated.
Thank you again for your kind words and support. We look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
An absolutely excellent company to deal…
An absolutely excellent company to deal with. I had a query, after buying some jewellery for my wife, and a telephone call quickly sorted this out. They were friendly and professional and shipped the said jewellery free. The postage was prompt and arrived two days later.
June 19, 2026
Reply from Fellows Auctioneers
Dear Tim,
Thank you very much for your fantastic review. We’re delighted to hear that you had such a positive experience with Fellows and that our team was able to assist you quickly with your enquiry.
It’s wonderful to know that your query was resolved promptly over the phone and that you found our team friendly, professional and helpful throughout the process. We’re also pleased that your jewellery was dispatched swiftly and arrived safely within just a couple of days.
Providing excellent customer service and a smooth buying experience is always our aim, so your kind words are greatly appreciated by the whole team. We hope your wife enjoys her jewellery, and we look forward to welcoming you back to Fellows again in the future.
Warmest regards,
Asif Mohammad
easy to do quick and easy billing system
June 18, 2026
Reply from Fellows Auctioneers
Dear Jill,
Thank you very much for your kind review. We’re delighted to hear that you found our billing system quick, easy and straightforward to use.
We always aim to make every stage of the auction process as simple and efficient as possible, from bidding through to payment and delivery, so it’s wonderful to know this was reflected in your experience.
We truly appreciate your feedback and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
friendly and professionals service…
friendly and professionals service provided before and after the auction
June 17, 2026
Reply from Fellows Auctioneers
Dear Peter,
Thank you very much for your kind review. We’re delighted to hear that you received friendly and professional service both before and after the auction.
Providing excellent support throughout the entire auction process is something we take great pride in, so it’s wonderful to know that our team was able to assist you and make your experience a positive one from start to finish.
We truly appreciate your feedback and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Dear Paul,
Thank you very much for your kind review and continued support. We’re delighted to hear that you have always been satisfied with the service you receive from Fellows.
Consistency is incredibly important to us, so it’s wonderful to know that our team has continued to meet your expectations over time. Your confidence in our service means a great deal to us, and we truly appreciate your loyalty.
We look forward to welcoming you back to Fellows again soon and assisting you with many more successful purchases in the future.
Warmest regards,
Asif Mohammad
Honestly
Honestly, if I started explaining everything that went wrong, all the internal agreements that were supposedly made in favor of the customer and then never respected, and how incredibly poor the communication has been, I could easily write more than 500 pages about it. But I’ll leave it at that.
For me personally, this experience has made one thing absolutely clear: I will never buy from your company again. Period.
June 1, 2026
Reply from Fellows Auctioneers
Dear Christian,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and are disappointed to learn that we have left you feeling this way.
We sincerely apologise that the level of communication and service you received did not meet your expectations. We understand how frustrating it is when commitments appear not to have been followed through, and we appreciate how this has impacted your confidence in our business. This is certainly not the experience we strive to provide our clients. We also advise that you are aware once all bids are placed, they are legally binding, so they cannot be removed.
We would welcome the opportunity to investigate your concerns further and better understand what happened. Please contact us at info@fellows.co.uk with your details, and a member of our team will review your case and do everything we can to address the issues you have raised.
Thank you again for bringing this to our attention. We genuinely value your feedback and hope to have the opportunity to rebuild your trust.
Warmest regards,
Asif Mohammad
good service
June 2, 2026
Reply from Fellows Auctioneers
Dear Patrick,
Thank you very much for your kind review. We’re delighted to hear that you were pleased with the service you received from Fellows.
Providing a professional, efficient and enjoyable experience for our clients is always our aim, so it’s wonderful to know we met your expectations. We truly appreciate your feedback and look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
auction on the 29th of may.
auction on the 29th of may.. paid invoice... paid postage separately on 2nd june.. still waiting for jewellery on the 12th june... phoned twice.. nobody has a clue until i mention ive already paid the postage charge...still no idea when it is being delivered.they will look in to it is the answer..where is the after sales service it is so poor it doesnt exist.. come on fellows you used to be good it is not complicated
June 12, 2026
Unprompted review
Invoices are short of purhase detail relating to the catalog description
Noticed change of ownership….hope not too many staff changes or seller client users. Fellows efficiency is very good.
Have very contentedly used this room for a considerable number of years.
May 14, 2026
Reply from Fellows Auctioneers
Dear Oliver,
Thank you very much for your review and for your continued support over the years. We’re delighted to hear that you have used Fellows contentedly for such a considerable length of time and that you continue to value the efficiency of our service.
We greatly appreciate the loyalty of our long-standing clients and understand your comments regarding recent changes. Please be assured that we remain committed to providing the high standards of service, expertise and support that our clients have come to expect from Fellows.
Thank you again for your feedback and continued confidence in us. We look forward to assisting you for many more years to come.
Warmest regards,
Asif Mohammad
Great service
Easy and effective bidding, accurate photographs and descriptions, helpful staff, fast and efficient, will use again. :-)
June 3, 2026
Reply from Fellows Auctioneers
Dear Kunde,
Thank you very much for your fantastic review. We’re delighted to hear that you found the bidding process easy and effective, and that the photographs and descriptions provided gave you the confidence to bid.
It’s also wonderful to know that you found our team helpful and that the service you received was both fast and efficient. We always strive to provide a smooth and enjoyable experience from start to finish, so your feedback is greatly appreciated.
We’re so pleased to hear that you would use Fellows again, and we look forward to welcoming you back in the future.
Warmest regards,
Asif Mohammad
Reply from Fellows Auctioneers
Dear Lionel,
Thank you very much for your review. We’re pleased to hear that you found our service efficient and that your experience with Fellows was a positive one.
Our team works hard to ensure that every stage of the auction process runs as smoothly as possible, from bidding through to payment and delivery, so it’s wonderful to know this was reflected in your experience.
We appreciate your feedback and hope to welcome you back to Fellows again soon. If there is anything we could have done to make your experience a five-star one, we would love to hear from you.
Warmest regards,
Asif Mohammad
An Excellent Experience with Fellows Auction House
I have bought a number of watches through Fellows and have found their auctions very easy to navigate and bid. Their team have been responsive to any questions asked and truthful in their answers. Of all the auctions I have entered online, I know exactly what I’ve bid, which is a great comfort and have recommended them to others.
May 27, 2026
Reply from Fellows Auctioneers
Dear James,
Thank you very much for your wonderful review and for your continued support. We’re delighted to hear that you have enjoyed purchasing watches through Fellows and that you have found our auctions easy to navigate and bid in.
It’s especially rewarding to know that our team has been responsive to your enquiries and that you value the honesty and transparency of the information provided. We strive to ensure our clients can bid with confidence, so it’s fantastic to hear that knowing exactly what you’ve bid has given you peace of mind throughout the process.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Fellows for many more successful purchases in the future.
Warmest regards,
Asif Mohammad
Excellent auction house very good after…
Excellent auction house very good after sale service
May 29, 2026
Reply from Fellows Auctioneers
Dear David,
Thank you very much for your wonderful review. We’re delighted to hear that you had such a positive experience with Fellows and that you were pleased with both our auction service and the support you received after your purchase.
We believe that great service extends beyond the auction itself, so it’s especially rewarding to know that our after-sales care met your expectations. Whether assisting with enquiries, payment, delivery or any post-sale support, our team is always committed to providing a helpful and professional experience for our clients.
Your kind words are greatly appreciated by the whole team, and we look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Lovely item
Lovely item. Easy to use website. Quick delivery would highly recommend. I only gave four stars because I think the item should have been sent in a fellows presentation box rather than just wrapped in packing material.
May 21, 2026
Reply from Fellows Auctioneers
Dear Laura,
I hope you're well.
Thank you very much for your thoughtful review. We’re delighted to hear that you were pleased with your item, found our website easy to use, and that your purchase was delivered quickly. Your recommendation is greatly appreciated.
We also value your feedback regarding the packaging. We understand that receiving an item in a Fellows presentation box would have enhanced the experience, and we appreciate you taking the time to share this suggestion. Feedback like yours helps us to continually review and improve our service.
We’re pleased that you enjoyed your overall experience and hope to welcome you back to Fellows again in the future.
Warmest regards,
Asif Mohammad
questions were answered promptly and in…
questions were answered promptly and in a helpful way- dispatch of purchases was speedy and items as described and well packed- thank you
May 22, 2026
Reply from Fellows Auctioneers
Dear Nick,
I hope you're well.
Thank you very much for your kind review. We’re delighted to hear that your questions were answered promptly and helpfully, and that you were pleased with the speed of dispatch.
It’s also wonderful to know that your items arrived as described and were carefully packaged for delivery. We always strive to provide clear communication and a smooth experience from start to finish, so your feedback is greatly appreciated.
Thank you for your support, and we look forward to welcoming you back to Fellows again soon.
Warmest regards,
Asif Mohammad
Hassle free.
Having used Fellows for both buying and selling over many years I have never had a problem and would recommend them to anybody.
February 27, 2026
Reply from Fellows Auctioneers
Dear Colin,
Thank you very much for your wonderful review and for your continued support over the years. We’re delighted to hear that your experiences with Fellows, both as a buyer and a seller, have consistently been positive.
It means a great deal to us that you would recommend our services to others. Building long-term relationships with our clients through reliable service and a smooth auction experience is something we take great pride in.
We truly appreciate your trust in Fellows and look forward to assisting you again in the future.
Warmest regards,
Asif Mohammad
Great Experience - First time user
I haven't previously used an auction site in the past and was worried about the fee's attached to any purchase I might make. I needn't have worried though as there is a useful calculator that made it really easy for me to work out what my maximum bid would be including fees.
I was nervous of authenticity of the luxury handbag I bought and had it independently verified for my own peace of mind and had no issues with the item being confirmed as authentic.
Finally the product was as per the images, while I would have liked to see some interior photo's I took an educated risk which paid off. The bag was as pictured and in really great condition and packaged well.
Overall I had a great experience and wouldn't hesitate in using them again. The only thing missing was a certificate of authenticity but I have an app for that if I need.
May 7, 2026
Reply from Fellows Auctioneers
Dear Emma,
Thank you very much for your thoughtful and detailed review. We’re delighted to hear that your first experience using an auction platform was such a positive one and that our bidding calculator helped make the process clear and straightforward for you.
We completely understand the importance of confidence and reassurance when purchasing luxury items online, so it’s wonderful to know that your handbag met your expectations and was independently verified as authentic. We’re also pleased to hear that the item arrived in great condition and was packaged well for delivery.
We truly appreciate your constructive feedback regarding additional interior photographs and certificates of authenticity. Comments like yours are incredibly valuable as we continue to improve the experience we offer our clients.
Thank you again for placing your trust in Fellows, and we’re so pleased to hear that you would happily use us again in the future.
Warmest regards,
Asif Mohammad
Very disappointed to see another money…
Very disappointed to see another money grab from this auction house. Now charging an annual fee to look at past results. They tried this before but you had to have bid over £2k to get it for free. Another disappointing turn from a former quality company who are turning their back on their clients with expensive shipping , poor customer service and now further charges just for looking at results.
May 25, 2026
Unprompted review
Reply from Fellows Auctioneers
Good afternoon,
I hope you're well.
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed by the recent changes to our past results access and that this has negatively impacted your perception of Fellows.
The introduction of subscription access to certain historical results data was implemented following considerable investment into our online platform and digital services. However, we fully understand that any changes involving additional charges can be frustrating, particularly for long-standing clients who have supported us over many years.
We are also sorry to hear your concerns regarding shipping costs and customer service, as this is certainly not the experience we aim to provide. All feedback is taken seriously and shared internally as we continue to review and improve our services.
We genuinely value the support of our clients, both past and present, and appreciate you taking the time to provide your comments. If you would like to discuss your concerns further, please do not hesitate to contact us at info@fellows.co.uk and a member of our team will be happy to assist.
Warmest regards,
Asif Mohammad
An auction house you can trust
Always reliable and efficient and goods sent very quickly and safely
I have bought many many items from them over the years and have no hesitation about buying from them again
May 20, 2026
Reply from Fellows Auctioneers
Dear Carol,
Thank you very much for your wonderful review and for your continued support over the years. We’re delighted to hear that you have consistently found our service reliable and efficient, and that your items have always been delivered quickly and safely.
It means a great deal to us that you place such trust in Fellows and continue to buy with confidence through our auctions. Building long-standing relationships with our clients is incredibly important to us, so your kind words are truly appreciated by the whole team.
We look forward to welcoming you back to Fellows again very soon.
Warmest regards,
Asif Mohammad
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