Fender Musical Instruments Corporation Reviews 358

Very efficient organization. The person that answered the phone was helpful, explained the process and followed through the the complete transaction. Will be a Fender customer for ever.

When a local guitar shop decided to take a chisel to my Japanese Fender Jag 50s Vintage Reissue (note, these parts are impossible to find outside out Japan), Fender had my back. Bradley Shelton quickly got in touch with the fine folks at Fender Japan and had replacement parts shipped to me at no charge. I cannot overstate how impressed I am with Fender's customer service, and moving forward, Fender will be my first choice for any equipment. Hats off to the phenoms at Fender support, and massive shout out to my man Bradley for being such an awesome guy.

I had a hiccup over a missing item from a delivered order. I contacted Fender, explained the issue and the problem was quickly resolved. Great service (from Louis at Fender). I will have no hesitation in ordering directly from them again. Thank you Fender!

I can’t think of any product or brand, where there isn’t a risk of the product or service experiencing an issue. Things happen. Few if any are infallible. So I have to say, Fender recently blew me away with their service and support on an issue I had with my amp. They totally exceeded my expectations demonstrating exactly why they’re a top brand.

Assistant was very kind, informative, and helpful

So, I contacted Fender customer services in the UK to see if they could help me find a way to repair my Fender guitar case latch which had broken off and also to see if they could direct me to where I could get a replacement key for the locking latch.
I got a really prompt reply from Sam at Fender. Sam was able to direct me to links for places where I could obtain replacement latches online and was ever so apologetic that they didn't sell or supply them directly themselves. In terms of the keys for the lock, Sam took my details and posted me out a replacement with no charge. I could tell he'd have loved to have been able to supply the latch too. Excellent customer care even nearly 12 years after the sale of the instrument. Thank you Fender and thank you Sam 🙏🏻✨

I am an inventor of guitar designs and modifications. For this reason, my evaluation is from a professional point of view. As usual, Fenders willingness to satisfy and assist their customer base is nothing less than outstanding. Today I had to speak with Ceasar who was Above and Beyond all expectations. All at Fender have been incredible. Extremely easy to access them and always solves any issue needed. From a qualified professional point of view, I cannot give them anything less than A+. If you haven’t tried a Fender yet or are a newcomer, I highly recommend Fender. They are absolutely Number one for a reason. Thanks to all at Fender for your relentless quest for our industry.
All the best. Bob Oberg.. Tptcustomguitars

I had specific concerns and questions about details of some products (ie. if my Jazzmaster could fit in the presented gigbags // if the Fender LSR Roller nut was compatible with my guitar...). Therefore I contacted the support who was always reactive, quick and kind to answer and always provided me with tips and tricks.
Thank you very much Sam for your support!

A few of the tuning keys on my Vintera Bass VI were extremely difficult to turn, and one had completely failed. Luckily it was still under warranty, and after contacting Consumer Relations about the issue, Will replied the same day (on a Sunday, no less!) and a set of replacement tuners arrived on Tuesday. The new tuners work great and I couldn't be happier. Big thanks to the Consumer Relations & Shipping Team for the incredible service!

Your employee Will, amazing guy. Anything I needed he responded to me quickly and appropriately. Explained all the actions I could take on an instrument exchange. Very easy going and very professional guy.

I had an outstanding customer service experience with Fender thanks to Will D. and the support team. I purchased an amp from Guitar Center nearly six months ago and recently ran into a fault issue. From the moment I reached out, Will handled everything smoothly, professionally, and without any hassle.

The process was quick, clear, and customer-focused. There was no runaround, no unnecessary back and forth, just straightforward support and a solution. It honestly could not have been a better experience.

Customer service like this is exactly why I will continue to invest in Fender products, even when there may be opportunities to save a few dollars buying elsewhere. Standing behind your product and taking care of customers matters, and Fender absolutely delivered.

I love my amp but custom service is better than I could imagine. Wasn't easy to get my amp running but with professional help we did it. Thank You once more!

After 6 years my fender reverb de luxe tone master suddenly broke down. The 2 year warrenty was expired. The store where i bought the amp could not or would not help me.
I contacted the Fender support team. After a evaluation they decided to repair the amp under warrenty. They even paid for the transport. The amp is in full working order again.
Top service!

I recently purchased an LTX50 amp direct from Fender. I have enkoyed the first few weeks of playing, practicing, rehearsing with this amp as well as the footswitch. The speaker is terrific and gives the low end that most modellers miss.

I had an issue with the amp connecting to my MacBook and opening the Fender Tone app. I contacted customer suppoer and exchanged emails with Kane Kitchen. I got a little anxious and frustrated with the exchange (my fault). In the end, Katie was a fabulous representative of Fender. She made sure I had everything I needed , and we discussed that Fender TOne is not written for laptops only mobile devices.

It is difficult to find people these days who maintian a leel head, are intiotove and mindful of the person they are dealing with. Katie is just that. And more.

I am fortunate to have worked through my issues with her.

Great experience with Fender, as always. The shipping was extremely fast and my bass was pristine straight out of the box. I also had a stellar experience with Mark B, from Fender Support. He helped me resolve a payment issue very quickly - probably the most friendly and helpful support I’ve come across in a long time. Strongly recommend Fender for purchasing instruments direct. I’ll be back!

Ben has dealt with me on multiple occasions regarding cable warranty and is the epitome of professional and efficient. He picks up my emails extremely promptly and deals with the query just as quickly. Superb individual, 10/10 customer service.

In addition to excellent effectiveness and resolution time, Fender's support team, and Mr Louis in particular, demonstrate outstanding sensitivity to customers' needs. They paid attention even to a minor issue and fully resolved it in record time. This uncommon quality contributes to maintaining Fender's brand reputation at the highest possible level.

Very quick and thorough response to email query!

Caesar Tapia sent a free MGT-4 footswitch magnetic overlay (discontinued product) for the Fender LT-50 guitar amp to me for free. Excellent customer service. Thanks Caesar!