Fender Musical Instruments Corporation Reviews 358

What a great response and resolution to the issue that happened, wrong parts sent for my guitar, twice. But alas Sam came to my rescue and sent me a refund for both of them, then I was informed they would find the correct one and send it out for free. What a great service, I have always trusted Fender and know several people who have their equipment, and no complaints, so still living up to their standards and good name.

I had a great experience with Fender Custom Care regarding the registration and warranty card for my Custom Shop Stratocaster. There were some delays due to internal circumstances, but the support I received was absolutely outstanding.

Mark B from Fender’s Consumer Relations team went above and beyond to make sure everything was sorted out. He kept me updated, handled the reshipment personally, and made the whole process smooth and stress-free. That level of customer care really shows Fender’s commitment to their customers, even long after the purchase.

Huge thanks to Mark B for the friendly communication, professionalism, and dedication — truly exceptional support.

I had a problem with one of the channels on a Fender Amp. It was still under warranty, so I reported it to customer service. I sent a short video to explain the problem, as requested. I was astonished to see that, shortly thereafter, Fender sent me a new amp and did not even ask me to send the defective one back. It is rare to see such outstanding customer service! Every chance I get, I will be praising Fender for its great products and fantastic customer service. I LOVE FENDER!!

***** Special thanks to Marc B for giving me such an excellent customer service experience.

So I got my daughter a little fender PA for her birthday. It stopped working about 9 months in. I was dreading calling in about a repair. My guess was probably going to have to pack it up and ship it somewhere on my dime of course. Probably going to have to wait months for it back, probably going to have to fight with the company just to get that if I’m lucky.

Well, I called Fender and after about 15 minutes on hold I was greeted by Mark B. After just a brief description of what was going on, he says ok well we’re just going to ship you a new one. I say ok where do I have to ship the old one? He says nowhere, donate it or keep it for parts. Honestly I can’t believe what I’m hearing but I’m like what do you need? He says email me your info and we’ll be in touch. So I do, and the next day I get an email back with an order number. Tracking information coming soon.
I had pretty low expectations to be sure, but I was completely blown away with how Fender treats its customers in 2026. Thank you Mark B. and Fender for an amazing customer experience.

In addition to their iconic and wonderful guitars, Fender has great customer service. I emailed a technical question and got a very prompt and helpful response. Gotta love Fender!!

I had some issues with an amp i just purchased. I talked to kane kitchen in the usa and he helped me out. He went way above and beyond . Great person to deal with .

Cesar Placeres of
Consumer Relations went the extra mile for me and got me the software promised on Amazon with the purchase of Presonus studio monitors. He made sure I got the latest version of the software. Unfortunately my computer is older so I needed older versions of the software. He tracked them down for me and made sure I got it and if I had any problems installing or using it made himself available to help. Thanks Cesar!

I had an amazing experience dealing with the Fender Customer Relations team, and Mark B. specifically. He was responsive throughout my interactions with him and went above and beyond to help me resolve my issue. I felt fully supported by him throughout the process and that means a lot to me as a customer.

I called into fender gear advisors because I wanted to know if there was a smaller version of the 59 baseman. I planned to use the normal 59 for live gigs but wanted something smaller for rehearsal. My call was answered by Caesar who walked me through some options. He took his time explaining all the key differences pros/cons of the gtx and lx models. He was incredibly patient and knowledgeable. I purchased the GTX 100 from the fender site and let Caesar know, he tracked my order and gave me updates. Top notch customer service. I can’t thank him enough. When the amp came is was blown away at how awesome it sounds and how easy it is to use. Plus the fender tone app really boosts the usability.
I’ve talked about it so much at work that in of my coworkers bought one today. Caesar is amazing. I’m glad we connected

Kane Kitchen was the guy who helped me and he was awesome! He was very polite and informative and went above and beyond to help me replace my damaged items. People like him are why Fender is my all time favorite instrument and employees to talk with. By far the best experience I’ve had in such a long time with a problem. He is very much an essential employee and thank you again Mr Kitchen for all your help.

I am very happy with the excellent customer service provided by Caesar A. Tapia. I had an issue with an amplifier and he responded quickly and efficiently. I was impressed with the whole experience. Fender is an excellent company and will be happy to do business again in the future. Thank you again for all the help!

I tried several times to update my Tone Master Pro amp following the steps I found online, but neither my phone nor my iPad would connect with the TMP. So, I called Fender tech support and reached Kane. He was in the middle of explaining what I needed to do when the phone somehow disconnected. I resigned to make a call back when much to my delight, Kane called me back! He sent me simple instructions - I needed to use a computer to connect with the TMP, not my phone or iPad. Once I did that, the update was a breeze. Thank you Kane for your support, and thanks to Fender for the awesome TMP amp. I've pared it with a Telecaster Ultra - WOW! What a beautiful combo!

A few times I have had to reach out to the Fender technicians and found them to be the best ever. Kudo's to the gear advisors, particularly Will D. for taking care of me.
The team here truly stands out. Not only do they offer some of the finest products available, but their customer service is exceptional. Initially, I was hesitant to incorporate digital products into my collection of analog effects and amplifiers. However, after trying a ToneMaster Pro several years ago, I was thoroughly impressed. Now, I regularly use the Tone Master Twin, Tone Master Pro, and several FR10s.
I wasn’t always a Fender enthusiast, but that has certainly changed. I find myself repeatedly returning for their guitars and equipment. One day, I realized every instrument I relied on was from Fender. It's common to see other brands comparing themselves to Stratocasters and Telecasters, which, in my view, represent the gold standard of instruments.
On occasions when I've contacted Fender technicians, they've consistently provided outstanding support. Special thanks to the gear advisors, especially Will D., for their attentive assistance.

Will D - gear advisor. What a great experience! Absolutely knowledgeable and helpful. Thanks again. Fender’s customer support is excellent!

I had the Absolute pleasure of speaking with Kane Kitchen this morning.
I have to say that was the BEST customer service experience I have ever had!
He was friendly, patient, kind, extremely knowledgeable and very professional.
More importantly, he took the time to answer all my questions and also went above and beyond and provided me with even more helpful information. Absolutely incredible!
I'm getting back into playing guitar after a long hiatus and Kane absolutely made this decision easier for me. Knowing that there is someone I can contact if I have any questions about my guitar, amp or any other gear gives me piece of mind and the confidence to start up again.
Completely blow away and I did not expect that level of professionalism and exceptional service!
If I could, I would have given more than just 5 stars.
Thanks Kane for giving me the confidence to get back into playing guitar.

John Sacco

The straps that hold open the top of the case for my 1-year-old Ultra Telecaster failed when the case was opened. I contacted Fender customer service (Madi) and after providing photos and my purchase documentation, the case was promptly replaced under warranty. Fender stands behind their products and supports their customers!

My first call to Fender, and I was honestly surprised by the time I received from Mark B. My concern was a possible warranty issue, and Mark quickly “got it” based on his personal knowledge of guitar. After other customer service experiences in general, it was uplifting to call Fender and talk to an intelligent guy who clearly wants to help. 



Really happy with my experience. Fender support and the service team were responsive, helpful, and easy to deal with.
Everything was handled smoothly, and my guitar came back in excellent shape—plays great and looks great.
Thank you for the professional support and quick turnaround.

Mark B. provided exceptional support and was truly committed to finding a solution. He navigated the troubleshooting steps with impressive efficiency and clarity, ensuring no time was wasted. Thank you so much for getting me back up and running!

Due to no fault of their own, I ordered the wrong thing but they worked with me to get everything sorted out. Excellent customer service. Thank you!