feners.com Reviews 218

I placed my order 2 weeks ago and have not received any updates since, despite emailing twice.

Willing to remove this review if I can have a response to my email, otherwise I will be asking my bank to reclaim the payment.

I bought the caracola dress for an upcoming vegas trip (ordered in the U.S.) and when I tell you this is the one of the most unique piece I have in my closet!! The colors are stunning. Shipping was also so fast, I was quite shocked given that they’re based in Spain. I reached out to their customer service regarding a shipping question and they responded so professionally and quick! I’m so incredibly happy with my purchase I feel like I have a piece of Spain in my wardrobe!

Order: #FEN53718
I placed an order for a bikini from Feners.com on April 7, 2025. The payment was withdrawn from my account the same day, but as of today (May 6), the item has still not been shipped.

According to consumer protection laws, it’s illegal to charge for an online purchase before the item has actually been dispatched – yet that’s exactly what Feners has done.

I contacted their customer support via email on April 28, but have received no reply. Aside from the original order confirmation, there has been complete silence. This is unacceptable.

This brand feels like a scam, and I cannot recommend this company to anyone.

Ordered 8 december 2024 as a present for christmas. Well that was certainly not the case. Today is 31 januari and still not recieved anything. A good customer service? Mailed 4 times and filled in the contact form and also untill today no contact. Think that is the reason they dont show a phone number. Dont order here bad service and no communication!

Long wait...until summer was over.
And the worst fabric - damaged after one wash the top. This was a waste of money.

Poor customer service and long wait time.
I have ordered from feners previously and had no issues. I love the designs, however I had a shocking experience recently where I ordered a two piece in April to have for the summer which I only received in September. I was sent the wrong items twice. As compensation I was offered 15% off my next order. Why would I want to order again when it took 5 months to receive my order? Maybe order now if you would like an item for next summer.

I ordered a skirt and a dress back in ….. and here’s my order number: FEN48653. It’s unbelievable that summer is already over, and I still haven’t received what I paid for. I want a refund because the payment was taken from my account. Give me my money back, thank you!

Absolutely love the brand. Everything Feners does is amazing. Great quality, and affordable. One of my favorites since they’ve launched.

Ordered on pre-order and order was dispatched on day promised and didn't take long to arrive. Love the top - great quality and exactly as advertised.

I love all my Feners pieces from my first pair of Le Jour Noir Vegan boots back in 2021 now to my Punta Fina sandals and knitwear in 2024, I am always so impressed by the detail, craftsmanship, styles, fit, and speed of delivery. Feners has become my go-to brand when looking for something truly one-of-a-kind for both everyday and special occasions.

Price of items not matched by quality. Wanted to buy from this brand based on its 'ethical' production ethos, and happy on face value to pay a little more for items to support this brand effort. However, despite the website saying 'shipping calculated on checkout' and my shipping cost coming up with a price on checkout, I had missed clicking on a small print extra hyperlink at the bottom of the page, where I had to read that UK customers have to pick up the import/customs charges without notice of how much this could be, which came for me to over an additional 30% of the order total. This brand shouldn't be advertising in the UK, without flagging on check out the prices that you're expected to cover clearly. By hiding things in the small print, it feels like a deliberate way to trick customers into purchases who would otherwise be deterred by price / doesn't allow you to accurately budget for your purchase. I hope the brand adjusts this on their website to make customs charges clearer on checkout, as other brands regularly do.

Very bad quality fabric. After only 1 wash the fabric started pilling. When pointing this out to the customer service with pictures they refused to take it back. Cute designs but the quality is so bad, it's shocking.

I ordered clothes from them over four months ago and they sent me two Tops instead of a top and a skirt. I emailed him immediately even though it took over two months for me to get the items And they still haven’t remedied the issue. When I emailed them, they ignored me several times and then claimed my emails had been going to spam folder, even though that they had responded to them previously. The quality of the items I received had gone downhill in the past like they were made better quality and now they just seem like something that you could get from Shein. Additionally, when they finally respond, they sent me a return form and it seemed like they hadn’t even read my previous emails about how they sent the wrong item. I paid for a skirt and a top meaning that I overpaid. They “remedied” the issue by offering a 10% discount which I did not want because why would I buy from them again? I’d like my money back because at this point they have stolen from me.

Worst costumer service!! I would not recommend this company for online purchases. I ordered a dress in april, and because it took a month before it was shipped, I was not able to go get it, since I was out traveling. My order was therefore shipped back to the company, but I have never received my money. I have been writing them eight times, and have now needed to handle it over to the police, since they have stopped communicating with me.

The quality is terrible but their customer service is even worse. I had a huge health scare in my close family and needed to travel, which is why I got back home on the last day I could return my package.

I wasn’t happy with it and wanted to return, which would’ve still been in time, but for some reason they said I couldn’t.
After explaining and asking for some help, they just told me that ‘the system doesn’t work like that’ and that they couldn’t take my return or refund me.

Watch out with ordering here. I spent so much money and it’s now just thrown away. These people are all about selling and don’t have your best interest as a customer in mind. Very disappointing.

Ordered a skirt and the fabric started fading/bobbling within 3-4 uses, seemed like a low quality fabric chosen for production. Contacted customer service team about this issue and was told they had not received this feedback before. Thought I’d give them the benefit of the doubt and requested for an exchange as might have been an issue with my item and they refused to replace the item. Was blamed for not following washing instructions, however item has not been washed yet. Terrible quality for such an expensive garment and customer service has simply refused to exchange.

I had an awful experience with this brand. The clothes were 3 weeks late which meant I had already missed the event I had ordered them especially for. Also if you don’t live in the EU don’t order - the customs charges are £45. I politely asked them if they’d pay the import taxes since they were 3 weeks late with my order and I missed the event. They refused.

I bought La Semaine boots as a present for my wife and she loved them.

Really good quality and fast delivery.

Definetly recommended.

I've ordered on the 26th of April. Till this day I haven't received my order. They keep on writing emails with excuses about the delay and make new promises about the delivery. Customer service replies fast, but it's the same excuse over again. I ordered it for a wedding with 7 weeks to spare, but unfortunately I can't wear it now. I do want to support small businesses however be a more honest on your website while ordering.

29/5: Ive ordered a dress. Their website stated 13 June to be shipped to me but haven’t received any confirmation of shipment. On the 17th of June, I sent them a follow-up email.

20/6: I followed up on e-mail again, and I got a response back same day, saying that my dress is on the way, and that it would be with me in 48-72 hours.

Today, 24/6: Its 4 days later and not even an email from the shipment company that they have received anything that is on the way. I doubt that e-mail from Feners was the truth.

I get that a small company might struggle with keeping up with demand etc, but that's fine, as long as they communicate this and not lie.

Anyways, I will give them a few more days to turn things around for the better before I report them. But If I were you, I wouldn't buy from them. I will post again if I receive my parcel or hear anything from them.