Had to wait 3-4 months for a re-loan even though system error didn't debit my account, it was considerate that I defaulted on my loan payment. Never have missed a payment. A missed payment not... See more
Company replied
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This company would be 5 stars if it did not take so long for them to “receive” payments. I find myself getting worried and constantly checking when it comes down to my last payment to make sure it has... See more
Company replied
Regular rates. Service could be better. I hope I will never need you again
Communication wasn't the most clear on their part, and I wound up becoming very anxious about late fees, because I couldn't get clear answers. Otherwise, it's a good enough service. The reps, while... See more
Company replied
Company details
Information provided by various external sources
Ferratum is an international provider of mobile consumer loans. As a pioneer in the field of financial technology and mobile lending, we have expanded our operations to 27 countries since 2005. At Ferratum, our mission is simple – to provide the best, fastest, and most user-friendly lending and banking services available with unsurpassed personal customer service. In Canada we started this mission in 2015, and continue to invest and improve to serve our customers better. To date we have served tens of thousands of happy Ferratum Family members.
Contact info
250 University Ave., M5H 3E5, Toronto, Canada
- 1-877-880-3099
- customercare@ferratum.ca
- ferratum.ca
3.0
Average
215 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In my opinion
In my opinion, I would of gave a 5 star if I did not have to wait 24 hours before receiving my loan.
July 13, 2017
Unprompted review
Reply from Ferratum Canada
Hi Casandra, thanks for writing your review. I'm sorry to hear that your loan took a bit longer than expected.
We're always trying to improve the processing time and get our customers their money as fast as possible. In many instances, our approval and depositing is done instantly after you're all setup in our system.
Unfortunately, in your particular instance the delay was with your bank in depositing to you, and is out of our control as you understand. Other things affecting the speed you receive your money can be time of day you applied, or if it was the weekend.
Again, I'm sorry to hear this wasn't the speediest of loans. I hope you give us a second chance for your future loan needs.
Have a great day :-)
Ferratum Customer Care.
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Great company to deal with
Great company to deal with. I have never had any issues. Staff are always willing to help and very friendly
July 6, 2017
Unprompted review
Very prompt when needed
Very prompt when needed! Really appreciate their service.
July 5, 2017
Unprompted review
Treat me well like how the rates are …
Treat me well like how the rates are fair
July 3, 2017
Unprompted review
My experience has been very positive …
My experience has been very positive fast and convent service when I need it
June 23, 2017
Unprompted review
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Always a pleasure to deal with
Always a pleasure to deal with, people at Ferratum are friendly and courteous
June 22, 2017
Unprompted review
Answers correspondence quickly
Answers correspondence quickly, transfers happen quickly. No issues.
June 21, 2017
Unprompted review
Things were fine with loan
June 20, 2017
Unprompted review
Reply from Ferratum Canada
Hi Markus, thanks for leaving your feedback. We hope to keep your business at Ferratum and are constantly making improvements to ensure you get faster, better service.
If you have any further questions, please reach out to one of our customer service associates available 24/7 on Ferratum.ca
Thanks again!
Ferratum Customer Care.
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When you are contacted
When you are contacted, responses are not in a timely manner nor are issues resolved or even a resolution given.
June 20, 2017
Unprompted review
Reply from Ferratum Canada
Hi Christine, thanks for your valuable feedback. We're currently working hard to reduce time with our customers so you can get your money faster than ever.
I'd like to reach out to you personally to talk to you more about your experience, and will be in touch soon.
Again, thanks for your feedback and we hope you give us a second chance in the future.
Ferratum Customer Care.
Fast and reliable
June 20, 2017
Unprompted review
They are always friendly to deal with
They are always friendly to deal with. If any questions arises they are always there to help. Very convenient to deal with.
June 19, 2017
Unprompted review
Turn around time to indicate payment …
Turn around time to indicate payment has been received is too long
June 19, 2017
Unprompted review
Reply from Ferratum Canada
Hi Adedamola, thank you for your feedback! We're always improving our customer experience here and I appreciate you giving us further information regarding payment notifications to our customers.
We're working hard here at Ferratum to reduce wait times in all aspects of your experience. I hope you'll give us a second try in the future to see all the improvements we're working hard on just for you.
Thanks again,
Ferratum Customer Care.
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I would give you 10 stars if i could
June 19, 2017
Unprompted review
Reply from Ferratum Canada
Hi Maria, thanks for the great feedback. I really wish you could give Ferratum 10 stars on Trustpilot! How about starting with 5 stars? :)
Let us know if there's any way to get us to 10 stars in the future!
Thanks again,
Ferratum Customer Care.
I would recommend Ferratum to all my …
I would recommend Ferratum to all my friends, family, and co workers. Ferratum has great customer service, and is quick to respond to emails. They are also very understanding in all situations. However I would suggest, the 5 day wait time to reborrow be changed.
June 19, 2017
Unprompted review
Excellent experience!
June 19, 2017
Unprompted review
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Love Ferratum
Fast payment, friendly and helpful staff that respond quickly to questions. Easy, quick application process and a real life saver if you ask me because ive found myself in some tight spots and these guys came through above and beyond when noone else did. (Also i love the accents haha) Thanks!
June 19, 2017
Unprompted review
Longer time to apply a reloan
It takes so long to clear payment that makes re loan possible only after 4 working day.
June 19, 2017
Unprompted review
Reply from Ferratum Canada
Hi Joel, thanks for your feedback. We're working very hard to reduce payment times so you can be re-loaned faster than ever. I appreciate you taking the time out of your busy day to review us, and hopefully you'll consider Ferratum again in the future.
Thanks again,
Ferratum Customer Care.
Excellent people to deal with
Excellent people to deal with, they respond promptly and make me feel like I matter.
June 19, 2017
Unprompted review
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