Had to wait 3-4 months for a re-loan even though system error didn't debit my account, it was considerate that I defaulted on my loan payment. Never have missed a payment. A missed payment not... See more
Company replied
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See what reviewers are saying
This company would be 5 stars if it did not take so long for them to “receive” payments. I find myself getting worried and constantly checking when it comes down to my last payment to make sure it has... See more
Company replied
Regular rates. Service could be better. I hope I will never need you again
Communication wasn't the most clear on their part, and I wound up becoming very anxious about late fees, because I couldn't get clear answers. Otherwise, it's a good enough service. The reps, while... See more
Company replied
Company details
Information provided by various external sources
Ferratum is an international provider of mobile consumer loans. As a pioneer in the field of financial technology and mobile lending, we have expanded our operations to 27 countries since 2005. At Ferratum, our mission is simple – to provide the best, fastest, and most user-friendly lending and banking services available with unsurpassed personal customer service. In Canada we started this mission in 2015, and continue to invest and improve to serve our customers better. To date we have served tens of thousands of happy Ferratum Family members.
Contact info
250 University Ave., M5H 3E5, Toronto, Canada
- 1-877-880-3099
- customercare@ferratum.ca
- ferratum.ca
3.0
Average
215 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company
Great company - have helped me out several times when in immediate financial need while others would not.
June 19, 2017
Unprompted review
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Great experience
June 19, 2017
Unprompted review
Amazing first experience
First time ever dealing with Ferratum. Really quick approval and loan payout. No issues with paying back my loan as others have mentioned. I got another loan two days ago super quick too. I'll keep my business with Ferratum because their customer service is top notch in my opinion.
June 16, 2017
Unprompted review
Positive experance
Positive experance easy application and easy to read terms
June 6, 2017
Unprompted review
Staff was very friendly and helpful
Staff was very friendly and helpful. Loan was processed very quickly.
May 22, 2017
Unprompted review
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Easy to get loan
May 21, 2017
Unprompted review
It takes to long to clear
May 20, 2017
Unprompted review
I heard about online loans from a …
I heard about online loans from a friend, so I searched it up and found Ferratum online and decided considering I needed a couple home items like groceries I would apply for a small loan. Thinking I would be declined because I had never done online loans before and it worked out great. Got just a small loan to make my ends meet and it came within a couple hours and I was more then happy. Times are hard for some people trying to keep the fridge full and the bills paid. If it is a last resort I'd say to try it out inside of the hassle of in store two hour line ups at local loan stores it was convenient for me!
May 20, 2017
Unprompted review
Ferratum is highly reliable company …
Ferratum is highly reliable company and I recommend them to all my friends
May 18, 2017
Unprompted review
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Quick and professional very easy to …
Quick and professional very easy to deal with i would definitely recommend this company to anyone!
May 18, 2017
Unprompted review
The phone number listed does not exist
The phone number listed does not exist.
They set you up to nsf then charge you fees.
DO NOT USE THIS SERVICE
May 18, 2017
Unprompted review
Reply from Ferratum Canada
Hi Kelly,
Thanks for your valued feedback and we are sorry to hear that you were not able to reach us via phone.
As far as your specific situation, I have reviewed our system logs and have confirmed we have not experienced any issues with our 1-877 number. However, to show our commitment to service I have referred your account for a fee refund. You should see this within 48 hours.
In the future, to avoid any confusion, I would recommend using any of the other contact methods available on our website which include, email and Live chat agents to avoid future complications. This information is available 24/7 @ https://www.ferratum.ca/contact-us. With this gesture, I hope you continue to use our service like many of our other happy customers.
Kind regards,
Ferratum Customer Care.
Why can't re loan if I still have one …
Why can't re loan if I still have one payment
May 18, 2017
Unprompted review
it was a very efficient process and …
it was a very efficient process and quick response thanks
May 18, 2017
Unprompted review
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Quick & Reliable with excellent …
Quick & Reliable with excellent service!!!!
May 17, 2017
Unprompted review
Awesome loan company
Awesome loan company. Outstanding customer service. Reasonable pay back options and rates. I recommend them to everyone I know looking for a loan.
May 17, 2017
Unprompted review
Great customer service and very …
Great customer service and very accommodating. They understand when life can be in a bind sometimes and like to help the best they can. 😊
May 17, 2017
Unprompted review
Very good I like the service
May 17, 2017
Unprompted review
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I have had nothing but great …
I have had nothing but great satisfaction with Ferratum.
May 17, 2017
Unprompted review
They are awesome!
They are awesome. They always help me out when in need and whenever I'm stuck they work with me so well that the loan doesn't get defaulted! I love ferratum! They are great! But the only thing is: please reply I get stressed out when I email and I don't get respond until 48 hours later till I send another email! Otherwise keep up the awesome service!
May 17, 2017
Unprompted review
It was fast and very convenient
May 17, 2017
Unprompted review
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