Festoon Light Reviews 221

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and robust construction. Many people highlight the excellent customer service, describing it as helpful, responsive, and efficient in resolving any issues. The delivery service is also frequently commended for being fast and reliable. However, some customers mentioned occasional issues with product innovation, suggesting there's room for improvement in certain areas. A few people also experienced minor problems with delivery, though these were often attributed to the courier rather than the company itself.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Service

Users describe positive interactions with service. Customers consistently praise the great service,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and swift... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently highlight the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

I bought 40m of the 365+ festoon lights. Great service from Josh who helped get a discount after the online code didn’t work. He also recommended bulbs to suit. Fast delivery, high quality lighting.

Rated 5 out of 5 stars

Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... See more

Company replied

Rated 5 out of 5 stars

Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... See more

Company replied

Rated 5 out of 5 stars

Great quality - thick rubber cable and rubber waterproof holders and good plug. UK manufactured too. Light years ahead of the cheap Chinese rubbish sold on Amazon will work out much cheaper over a 3 -... See more

Company replied

Rated 1 out of 5 stars

I’ve bought before and they’ve all stopped working. This time they sent the wrong lights.

Company replied

Rated 5 out of 5 stars

They made buying fairies and festoons easy. They were helpful and responsive as I needed advice about what to buy and how to fit them. We have exactly what we need now and this was achieved with their... See more

Company replied

Rated 5 out of 5 stars

I recently bought a set of 365 festoon lights from this company and they arrived super quickly (the next day). The quality of the product was superb the best I have had,no doubt about that.... See more

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Rated 5 out of 5 stars

I wanted a decent quality IP65 rated festoon. When these arrived I was delighted with the quality of them and I think at a really good price. When I was installing them, I had an issue which I cont... See more

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Rated 5 out of 5 stars

I decided to extend our lights and create a T so that one end went up a back path. The items were delivered very quickly and were installed in about 20 minutes. It’s perfect! It actually has wife app... See more

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Rated 5 out of 5 stars

Over the last three transactions I have made with Festoon I feel that their service is second to none. With all questions answered in great detail I could not ask for more. They do have mor... See more

Company replied

Rated 5 out of 5 stars

Great service. They didn't have what I originally ordered, but Josh was quick to email with recommended alternatives which I was more than happy with. Delivery was quick too. Would use this company... See more

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Rated 5 out of 5 stars

There was an issue with one of the items purchased but the customer service was spot on and the problem was resolved quickly. Super quality product and 5 star communication. Would recommend.

Rated 5 out of 5 stars

Never easy ordering online as not always sure what you actually need. Over several emails and calls they listened to what I wanted to achieve, helped with suggestions so I could actually order the cor... See more

Company replied

Rated 5 out of 5 stars

In the end the product wasn't suitable for what I needed but the customer service in organising a return and refund was excellent. All done over WhatsApp and you chat with an actually person and not a... See more

Company replied

Rated 5 out of 5 stars

Fast delivery as usual from Festoon, I already had 3 strings running up the garden, this new one joins them to wrap around the workshop I built last month and enhance the lighting for winter :D

Company replied

Rated 5 out of 5 stars

You know when you order stuff on line and you’re not sure of the quality of what you’re buying until it arrives… well this time when I opened the box the quality was excellent! This festoon lighting i... See more

Company replied

Rated 5 out of 5 stars

These lights are wonderful, they were just what we needed for our garden. 20m is just right for a long back wall and a fence. There was an issue with one 5m length of lights being faulty and they were... See more

Company replied

Rated 5 out of 5 stars

Amazing service, next day delivery, small problem with bulbs which they replaced the next day. Excellent quality lights too

Company replied

Rated 5 out of 5 stars

Very pleased with our Festoon Lights. Our communications with this company were also excellent. Thank you

Company replied

Rated 5 out of 5 stars

Excellent set of lights. Really great quality. Very happy. Also very helpful information given promptly when I contacted customer service.

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Rated 3 out of 5 stars

Good in parts; first 200 lamp outside lights didn’t work , and took ages to arrive . Much more expensive replacements arrived super fast . So 1 star for first set and 5 star for second. Good person... See more

Company replied

Rated 4 out of 5 stars

Very good service. Second delivery took a bit longer due to to stock problems but otherwise great service and good quality products.

Rated 4 out of 5 stars

Good products and delivery times. Slight issues re the ordering process, but customer services resolved very efficiently and the correct order arrived. Would recommend. (And you can actually talk to s... See more

Company replied

Rated 5 out of 5 stars

Lights are brilliant look strong and work well. I got the ones 1 metre apart and there is plenty of light. Only issue was delivery but the was DPD not festoon

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Rated 5 out of 5 stars

Great service and product. I have used Festoon Lighting several times and cannot fault them.

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Rated 5 out of 5 stars

Great products. I think more innovation is needed but definitely worth a purchase.

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Rated 5 out of 5 stars

After many disappointments with outdoor light sets, I found Festoon Lighting's website, decided give them a try and emailed them with an enquiry about current stock. Turned out to be a great idea and... See more

Rated 5 out of 5 stars

Arrived on time and everything was top quality. Can't fault thing. Also looked great when I put it up.

Company replied

Rated 5 out of 5 stars

Great product. Excellent quality. Top level customer service!

Company replied


Company details

  1. Lighting Store
  2. Landscape Lighting Designer
  3. Light Bulb Supplier
  4. Outdoor Furniture Store

Written by the company

Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great work. Keep it going.

Over the last three transactions I have made with Festoon I feel that their service is second to none. With all questions answered in great detail I could not ask for more.

They do have more items they sell so if you are looking for differing fitments of bulbs that are not shown on the website, just ask and they will accommodate.

Now to the products.
All items I have received have been the best of quality, safely packaged although thrown into a box and sent but otherwise good.

Festoon do have some innovation to work through on their products.

I have all the Connect 365+ and the remote dimmer which is great but when the bulbs are dimmed they ever so slightly pulse instead of steady on but otherwise great.

November 5, 2025
Festoon Light logo

Reply from Festoon Light

Hi Gavin, Thank you incredibly for your kind words. We are grateful for them, but most importantly, we are pleased that you receive the service and products you require.

We will certainly take your advice on board as we strive to improve our products. Thank you! Josh

Rated 5 out of 5 stars

Great product

Great product
Fast delivery

November 5, 2025
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Reply from Festoon Light

Thanks so much for the review — we appreciate you taking the time to review our products and services. Josh

Rated 5 out of 5 stars

Great quality

Great quality - thick rubber cable and rubber waterproof holders and good plug. UK manufactured too. Light years ahead of the cheap Chinese rubbish sold on Amazon will work out much cheaper over a 3 - 5 yr view - prob last for 20 yrs.

November 4, 2025
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Reply from Festoon Light

Thank you so much for taking the time to share such a detailed review, Paul. We really appreciate it! We’re thrilled to hear that the quality, durability, and UK manufacturing stood out to you. That’s exactly what we’re aiming to achieve: long-lasting products that offer real value over time, rather than disposable alternatives.

If you ever need anything or have questions in the future, we’re always here to help. Enjoy your lights! Josh

Rated 5 out of 5 stars

Best service ever as always

Best service ever as always

November 3, 2025
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Reply from Festoon Light

Thank you so much for your kind words, Klaudia! We’re delighted to hear you’ve had another great experience with us. Your continued support means a lot, and we’re always here if you need anything - Josh

Rated 5 out of 5 stars

Quick delivery

Quick delivery, well packaged and great quality product.

November 3, 2025
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Reply from Festoon Light

Thank you for the great review! We’re really pleased to hear your delivery was quick and that you're happy with the packaging and product quality. If you need anything in the future, we’re always here to help - Josh

Rated 5 out of 5 stars
Festoon Light logo

Reply from Festoon Light

Thank you so much for your review! We’re really happy to hear you had a great lighting experience. If you need anything else, please give us a shout - Josh

Rated 5 out of 5 stars

Amazing service

Amazing service, next day delivery, small problem with bulbs which they replaced the next day. Excellent quality lights too

October 30, 2025
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Reply from Festoon Light

Thank you so much for your lovely review! We’re delighted to hear you’re happy with the quality of the lights and the fast delivery. We’re also glad we could sort the bulb issue quickly for you — great service and reliable products are exactly what we aim for. Josh

Rated 5 out of 5 stars

Wanted to re-order 4 sets of lights

Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from over a year ago. Brilliant service and we received them 2 days later. Fantastic customer service and company.

October 22, 2025
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Reply from Festoon Light

Thank you so much for your wonderful review — it honestly made our day! We're really happy we could track down your original order and make re-ordering easy for you. It’s always lovely hearing from returning customers, and we’re delighted your new lights arrived safely and quickly.

Thanks again for choosing us — and for coming back! If you ever need anything else, just give us a shout.

Rated 5 out of 5 stars

I recently bought a set of 365 festoon…

I recently bought a set of 365 festoon lights from this company and they arrived super quickly (the next day).
The quality of the product was superb the best I have had,no doubt about that.

The bulbs I ordered were brighter than I wanted and I was not sure which alternative would be the right choice.

I therefore called the company and spoke to a gentleman called Josh who was incredibly helpful, it would be remiss of me not to mention this.

Josh gave super advice and what he suggested to do worked brilliantly.

I would recommend this company to friends and family and shall most definitely use again.

October 14, 2025
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Reply from Festoon Light

Thank you, Richard, for your kind words about using Festoon Light. What is most important for us is that you get the display that you have been hoping for. We are glad we were able to achieve that with you.

We appreciate you taking the time to review our service and products. If you need any help in the future, please do not hesitate to reach out. We would be more than happy to help

Josh

Rated 4 out of 5 stars

Good products and delivery times

Good products and delivery times. Slight issues re the ordering process, but customer services resolved very efficiently and the correct order arrived. Would recommend. (And you can actually talk to someone!)…

October 13, 2025
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Reply from Festoon Light

Thank you, David, for taking the time to review your experience with us. We are very glad we could rectify the mistake that we made in packing your first order.

We are always on hand to help where we can, and we appreciate you noting that. We are glad that you are happy with the product and delivery times. If you need any help in the future, please reach out!

Rated 5 out of 5 stars

Buying fairies & festoons made easy!

They made buying fairies and festoons easy. They were helpful and responsive as I needed advice about what to buy and how to fit them. We have exactly what we need now and this was achieved with their help. Product quality is excellent. A very positive online / offline buying experience!

September 25, 2025
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Reply from Festoon Light

Hi Michael, thank you very much for your kind words. We always try to help in any way that we can, and we appreciate your efforts in helping us understand the kind of installation that you need. After many phone calls, we are over the moon that you have the installation you desired.

If you ever need anything in the future, please dont hesitate to reach out. We would be more than happy to help

Josh

Rated 5 out of 5 stars

Great product

Great product. Excellent quality. Top level customer service!

September 8, 2025
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Reply from Festoon Light

Thank you, Matthew. Your kind words mean a lot to us! We are very happy that you like your lights

Rated 5 out of 5 stars

Garden is ready for winter.

Fast delivery as usual from Festoon, I already had 3 strings running up the garden, this new one joins them to wrap around the workshop I built last month and enhance the lighting for winter :D

September 4, 2025
Festoon Light logo

Reply from Festoon Light

Hi Adrian, thank you for taking the time to leave a review. We appreciate you using our products for your garden. That is exactly what the Connect365 range is built for: to withstand the ever-changing British weather!

Rated 5 out of 5 stars

Great product.

Great product.
Fast delivery. Well packed.

July 21, 2025
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Reply from Festoon Light

Thank you for your review and kind words about our Connect365 fairy lights. If you need anything else, please let us know. We would be more than happy to help! Josh

Rated 5 out of 5 stars

Great service,

Great service,

June 18, 2025
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Reply from Festoon Light

Thank you, Mat. We appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

Delivered on time

July 14, 2025
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Reply from Festoon Light

Thank you, John! We always try our best to adhere to the delivery times that we lay out for our products. We appreciate you leaving this review - Josh

Rated 5 out of 5 stars

I needed lights for my garden wedding…

I needed lights for my garden wedding and they went above and beyond to get my order through in time for our big event. So great full to all who helped. I would recommend this company as the lights were also so professionally made and to order.

July 11, 2025
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Reply from Festoon Light

Shaun, thank you for your review and kind words. We always try to be as flexible as we can, and we are delighted that we were able to supply the lights for your big event. Best wishes for the future!

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