Festoon Light Reviews 221

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and robust construction. Many people highlight the excellent customer service, describing it as helpful, responsive, and efficient in resolving any issues. The delivery service is also frequently commended for being fast and reliable. However, some customers mentioned occasional issues with product innovation, suggesting there's room for improvement in certain areas. A few people also experienced minor problems with delivery, though these were often attributed to the courier rather than the company itself.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high quality and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Service

Users describe positive interactions with service. Customers consistently praise the great service,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and swift... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently highlight the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

I bought 40m of the 365+ festoon lights. Great service from Josh who helped get a discount after the online code didn’t work. He also recommended bulbs to suit. Fast delivery, high quality lighting.

Rated 5 out of 5 stars

Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... See more

Company replied

Rated 5 out of 5 stars

Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... See more

Company replied

Rated 5 out of 5 stars

Great quality - thick rubber cable and rubber waterproof holders and good plug. UK manufactured too. Light years ahead of the cheap Chinese rubbish sold on Amazon will work out much cheaper over a 3 -... See more

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Rated 1 out of 5 stars

I’ve bought before and they’ve all stopped working. This time they sent the wrong lights.

Company replied

Rated 5 out of 5 stars

They made buying fairies and festoons easy. They were helpful and responsive as I needed advice about what to buy and how to fit them. We have exactly what we need now and this was achieved with their... See more

Company replied

Rated 5 out of 5 stars

I recently bought a set of 365 festoon lights from this company and they arrived super quickly (the next day). The quality of the product was superb the best I have had,no doubt about that.... See more

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Rated 5 out of 5 stars

I wanted a decent quality IP65 rated festoon. When these arrived I was delighted with the quality of them and I think at a really good price. When I was installing them, I had an issue which I cont... See more

Company replied

Rated 5 out of 5 stars

I decided to extend our lights and create a T so that one end went up a back path. The items were delivered very quickly and were installed in about 20 minutes. It’s perfect! It actually has wife app... See more

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Rated 5 out of 5 stars

Over the last three transactions I have made with Festoon I feel that their service is second to none. With all questions answered in great detail I could not ask for more. They do have mor... See more

Company replied

Rated 5 out of 5 stars

Great service. They didn't have what I originally ordered, but Josh was quick to email with recommended alternatives which I was more than happy with. Delivery was quick too. Would use this company... See more

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Rated 5 out of 5 stars

There was an issue with one of the items purchased but the customer service was spot on and the problem was resolved quickly. Super quality product and 5 star communication. Would recommend.

Rated 5 out of 5 stars

Never easy ordering online as not always sure what you actually need. Over several emails and calls they listened to what I wanted to achieve, helped with suggestions so I could actually order the cor... See more

Company replied

Rated 5 out of 5 stars

In the end the product wasn't suitable for what I needed but the customer service in organising a return and refund was excellent. All done over WhatsApp and you chat with an actually person and not a... See more

Company replied

Rated 5 out of 5 stars

Fast delivery as usual from Festoon, I already had 3 strings running up the garden, this new one joins them to wrap around the workshop I built last month and enhance the lighting for winter :D

Company replied

Rated 5 out of 5 stars

You know when you order stuff on line and you’re not sure of the quality of what you’re buying until it arrives… well this time when I opened the box the quality was excellent! This festoon lighting i... See more

Company replied

Rated 5 out of 5 stars

These lights are wonderful, they were just what we needed for our garden. 20m is just right for a long back wall and a fence. There was an issue with one 5m length of lights being faulty and they were... See more

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Rated 5 out of 5 stars

Amazing service, next day delivery, small problem with bulbs which they replaced the next day. Excellent quality lights too

Company replied

Rated 5 out of 5 stars

Very pleased with our Festoon Lights. Our communications with this company were also excellent. Thank you

Company replied

Rated 5 out of 5 stars

Excellent set of lights. Really great quality. Very happy. Also very helpful information given promptly when I contacted customer service.

Company replied

Rated 3 out of 5 stars

Good in parts; first 200 lamp outside lights didn’t work , and took ages to arrive . Much more expensive replacements arrived super fast . So 1 star for first set and 5 star for second. Good person... See more

Company replied

Rated 4 out of 5 stars

Very good service. Second delivery took a bit longer due to to stock problems but otherwise great service and good quality products.

Rated 4 out of 5 stars

Good products and delivery times. Slight issues re the ordering process, but customer services resolved very efficiently and the correct order arrived. Would recommend. (And you can actually talk to s... See more

Company replied

Rated 5 out of 5 stars

Lights are brilliant look strong and work well. I got the ones 1 metre apart and there is plenty of light. Only issue was delivery but the was DPD not festoon

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Rated 5 out of 5 stars

Great service and product. I have used Festoon Lighting several times and cannot fault them.

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Rated 5 out of 5 stars

Great products. I think more innovation is needed but definitely worth a purchase.

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Rated 5 out of 5 stars

After many disappointments with outdoor light sets, I found Festoon Lighting's website, decided give them a try and emailed them with an enquiry about current stock. Turned out to be a great idea and... See more

Rated 5 out of 5 stars

Arrived on time and everything was top quality. Can't fault thing. Also looked great when I put it up.

Company replied

Rated 5 out of 5 stars

Great product. Excellent quality. Top level customer service!

Company replied


Company details

  1. Lighting Store
  2. Landscape Lighting Designer
  3. Light Bulb Supplier
  4. Outdoor Furniture Store

Written by the company

Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I wanted a decent quality IP65 rated…

I wanted a decent quality IP65 rated festoon. When these arrived I was delighted with the quality of them and I think at a really good price.
When I was installing them, I had an issue which I contacted festoonlighting about and they could not have been more helpful. the offered ways to sort the problem without any hint of it being an issue. Issue sorted and the lights look fantastic in the garden.
Great product and I would definitely recommend the company.

June 4, 2025
Festoon Light logo

Reply from Festoon Light

Hi Leigh, thank you for your kind and honest review. We will always do everything possible to ensure that our customers receive the installation they desire. That is paramount for us. We are delighted that you are pleased with your installation. Thank you once again!

Rated 5 out of 5 stars

Great quality festoon lighting

You know when you order stuff on line and you’re not sure of the quality of what you’re buying until it arrives… well this time when I opened the box the quality was excellent! This festoon lighting is seriously good quality and at a very reasonable price… if you’re looking for strong, robust high quality festoon lighting, look no further, order this.

June 2, 2025
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Reply from Festoon Light

Thank you, Warren!! We are delighted that you can see the quality of our festoon lights and what we are trying to achieve in terms of high-quality, sustainable lights. We cannot thank you enough for leaving this review.

Rated 5 out of 5 stars

Excellent again …

Second time I’ve used this company and both quality and service is excellent - thank you

May 15, 2025
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Reply from Festoon Light

Thank you, Ian. We appreciate you taking the time to review our products and service and also for returning and trusting us with your lighting display.

Rated 5 out of 5 stars

High quality

Searched for a long time for professional high quality lighting for our courtyard So happy I chose festoon

May 12, 2025
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Reply from Festoon Light

Thank you very much, Claire! We are delighted that your courtyard is looking as you wanted. If you need anything else please reach out

Rated 5 out of 5 stars

Heavy Duty means heavy duty.

Heavy Duty means heavy duty.
Excellent quality.
So well made.

April 9, 2025
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Reply from Festoon Light

It certainly does! Thank you for your kind words, Paul. If you need anything else in the future we would be more than happy to help - Josh

Rated 5 out of 5 stars

Great service and product

Great service and product. I have used Festoon Lighting several times and cannot fault them.

April 4, 2025
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Reply from Festoon Light

Thank you, Robert. We appreciate you taking the time to leave a review of our products and services.

Rated 5 out of 5 stars

Quality Products

These look so good up, and are so sturdy. They are high end festoon lights that will enhance any garden

March 31, 2025
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Reply from Festoon Light

Thank you very much for your review, Gary. We are glad that you can see the quality in our Connect365 lights and thrilled that your display looks great! If you need anything else from us, please let us know! Josh

Rated 5 out of 5 stars

Fantastic product,best we have had and…

Fantastic product,best we have had and believe me,we've gone through so many. Ordering again,I would probably go for the 1m spacing as we are well lit up 🤣

March 31, 2025
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Reply from Festoon Light

Hi David, thank you for taking the time to leave the review. We are delighted that your lights look good and we are grateful for your kind words about the quality of our festoon lights. Thank you! Josh

Rated 5 out of 5 stars

Great staff fantastic products first…

Great staff fantastic products first class nice one thank you

March 31, 2025
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Reply from Festoon Light

Thank you, Harris! We appreciate you taking the time to leave a review of our products. Thank you for your kind words about the Connect365 products. If you need anything else please let us know

Rated 5 out of 5 stars

Excellent service

Excellent service

March 19, 2025
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Reply from Festoon Light

Thank you, Clive. We appreciate you taking the time to review our products and services.

Rated 5 out of 5 stars

Excellent product

Excellent product. Bought these tp add to existing Festoon lights which have lasted for years.

March 13, 2025
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Reply from Festoon Light

Thank you, John. We are delighted to hear your products are working as they should. We are grateful for the review of our products. thank you. If you need anything else, please let us know! Josh

Rated 5 out of 5 stars

Very pleased!

Great service, especially after I ordered the wrong item!
Easy to deal with, friendly and excellent products.
This is the second time we have used Festoon Lights, and we will again in the future

March 10, 2025
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Reply from Festoon Light

Thank you for your kind words, John! We are so pleased you had a good experience and grateful for your kind words. Thank you!

Rated 5 out of 5 stars

Well worth the money

Really good quality compared to all the low voltage led rubbish we’ve had before. You can choose your own type of lamps to go in .

February 24, 2025
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Reply from Festoon Light

Pete, thank you for your glowing review. We are happy that you love the lights and even more so that you can see what we are trying to achieve with the quality. If you need anything else please let us know. Thank you - Josh

Rated 5 out of 5 stars

You delivered the goods as ordered but…

You delivered the goods as ordered but I ordered the wrong unit , my error, given the low price I just returned it and put it down to experience,

February 13, 2025
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Reply from Festoon Light

Thank you, Joe. We really apprecaite taking the time to leave a review especially when the product didnt work out for you. I am always getting things wrong myself. Plenty of expereince gained. Thank you - Josh

Rated 5 out of 5 stars

First Class!


“I purchased all my Christmas tree lights from Josh, and he was exceptional throughout the entire process. Not only did he advise me on the right amount of lights, but he also suggested the best Christmas range. His service was incredibly reassuring, and the lights themselves were absolutely first-class. I wouldn’t hesitate to recommend these products.
Jan Ward

January 27, 2025
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Reply from Festoon Light

Thank you for your kind words, Jan. We are overjoyed that you Christmas lights worked so well for your outdoor tree. We apprecaite you leaving a review!

Rated 1 out of 5 stars

I’m sorry to say that it took over six…

I’m sorry to say that it took over six weeks to deliver my order.However now that I have received it I am very pleased with it,the quality is superb

January 17, 2025
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Reply from Festoon Light

Thank you for your review, Audrey. As mentioned to you over email, we tried contacting you to make sure that what we were sending you was the correct item. As you had only ordered a single starter cable with no prior order under the same email, we needed to identify the correct cable that you required. This is to help our customers avoid paying any return shipping costs. The item that you had ordered was different to the item that you needed so this was a necessary step.

Unfortunately, we were closed and out of office for Christmas when you replied so your corrected order was shipped as soon as we returned in January. We can only apologise for this delay.

As a small business reviews are incredibly important to us and we are disappointed to receive a 1-star review, as we felt our intentions were well-natured. Nonetheless, it is great to hear that you have received your cable now and it works for you. If you need anything else please let me know - Josh

Rated 4 out of 5 stars

Outside security lighting

Kept well informed about the order sent wrong order put phone me up to say they sent someone else,s order sent my order the next day. Still waiting for the return label to arrive so that I can sent this package back to the company. Down side the price quoted did not includes VAT and delivery so more expensive than advertise

January 7, 2025
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Reply from Festoon Light

Hi Ian, thank you for your review. Thank you for being so understanding when we sent two parcels to you.

We have tried contacting you directly via email to arrange a date for the collection of the incorrect order but have yet to receive a response. If it is easier for you to call the office to arrange this, our number is 01257 795186.

We feel passionate about pricing transparency, so all our prices on-site are inclusive of VAT, and delivery is currently free for over £50. As far as we are aware, there are no exceptions to this. It is something that is automated by our web platform provider. However, if there is something specific on-site that has caused your confusion over this issue, we would love to hear more about it so we can fix any potential errors in future.

We hope to hear from you soon. If you need anything in the meantime, please let us know. Josh

Rated 5 out of 5 stars

Awesome support

In the run up to Chrismas, a set of our Festoon lights we had had for a couple of year suddenly failed.

I contacted Festoon to ask for troubleshoot & spare part advise, the team went above & beyond to help me and ultimately sent me replacement parts completely free of charge!

Very unexpected but fantastic support and our lights were up & running again for the festive season!

December 17, 2024
Unprompted review
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Reply from Festoon Light

Hi Matthew, we appreciate you taking the time to review your experience with us. We always try to help wherever we can, and in your case, I am thrilled that we managed to get a solution for you. Thank you for the kind words. Josh

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