Great and thorough full strip down service. Figured out the previous bottom bracket installation was faulty and had put the bearing cups on the wrong way round fixing the most annoying issue with my D... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m very happy with the service I received today! Rafael was absolutely fantastic — friendly, professional and very efficient. He replaced my inner tube and tyre in just 15–20 minutes and also g... See more
Company replied
These guys are so awesome - the process of organising collection and repair of my bikes couldn’t have been easier and they came back looking good as new. The team even managed to source a difficult to... See more
Company replied
Great experience with Fettle for my bike service. Communication was excellent throughout. They kept me updated at every stage so I always knew what was happening. Turnaround was quick, which made a bi... See more
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Company details
Written by the company
At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.
Contact info
London, United Kingdom
- 020348 81130
- hello@fettle.cc
- fettle.cc
4.7
Excellent
910 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Fettle's customer service
Fettle kept my bike in storage long after they needed which was really appreciated and saved me a lot of hassle
October 16, 2026
Unprompted review
Friendly and fuss-free
Friendly and fuss-free. Had one special request, happily looked after. Reasonable price
October 16, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
Thanks so much for sharing this fantastic review, Dominic. We're so pleased to hear you found the team to be so friendly and fuss-free. Reviews don't get much better than this!
Nice skills for fixing my bike👍🏻
October 13, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
Hi Andy, thanks so much for sharing this amazing review. We're so pleased to hear you're impressed with the skills of the team when they were taking a look at your bike. We really appreciate your kind words!
the best bike repair place
the best. lovely service. super reasonably priced. my go to
October 15, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
Thanks for taking the time to share this amazing review. We're so pleased to hear you're impressed with the service and cost!
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Pro Tour Level!
QUALITY from Fettle Finsbury Park AGAIN!
When I saw the new hoods & bar tape on my Shorter Rochford Stilo,I actually said 'WOW!' to mechanic Andrew. SO SO PROFESSIONAL!
Riding after the rear derailleur alignment & gear tuning, changing gears was so SMOOTH & quiet. Another 'WOW!' moment!
If Pro Tour Teams experience Fettle's mechanics, they're going to take them.
Don't go, we (the public) NEED YOU!!
THANKS GUYS!
October 12, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
Hi Ade, we really appreciate you sharing this glowing review. It's great to hear that Andrew was so professional when you needed support with your bike. We really appreciate you taking the time to share your experience, thank you!
Not Happy
Spent a lot of money, particularly on the fettle service. Bike pedals not properly put back together and nearly had a high speed accident as one rotated 90 degrees, this is the day after picking it up. They suggested a tyre change but couldn't afford it at the time. The tyres i had on were too large. These are tyres they chose and fitted during my previous service with them, so not sure what their goal is with that. Overall furious. Not a mention or whiff of refunding at least the service, even partial. Had no issue for returning as a customer given their premium pricing but after this not so sure. Not happy.
October 13, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
We're sorry to hear you've not had the best experience with us, George. It's disappointing to hear that you had an issue after your service and you're concerned about the advice provided during a previous visit. To get this looked into in more detail, please can you submit the following form with additional information? - https://www.fettle.cc/contact - A member of our Customer Care team will be in touch with you directly to offer support. Thank you.
Shocking service will never go back
Shocking service will never go back
October 8, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
Hi there, we're so sorry to hear you're feeling let down by the service. When you have a moment, please can you submit the following form with additional information? - https://www.fettle.cc/contact - A member of our Customer Care team will be in touch with you directly to offer support. Thank you.
Reply from Fettle. Faff-free bike repair | fettle.cc
We're delighted that you're impressed with the service and how flexible the team have been, Matthew. Thanks so much for these kind words!
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Reply from Fettle. Faff-free bike repair | fettle.cc
It's reviews like this that make our day, Oliver. We're delighted to hear you're always impressed with the service and team. Thanks so much!
Super helpful
Super responsive, friendly, and helpful, they’re happy to go the extra mile to provide the service you need and they work quickly and efficiently. So happy with my experience here, and highly recommend!
October 1, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
Hi Charlie, thanks so much for taking the time to share your experience. We're so pleased to hear you're impressed with how responsive, friendly and helpful the team were. We really appreciate you recommending us to others due to your visit, thank you.
Top service
Again, 10/10 service. One of the best bike repairs in London. Highly recommended.
September 30, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
We're delighted to hear you're impressed with the service, Asem. Thanks so much for recommending us to others!
Great service always
Great service always - the team are brilliant
September 23, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
We're so pleased to hear the team got it right again! Thanks so much.
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Efficient
The staff were very helpful and the service was very quick. They kept me informed on what was happening. They are very organised and efficient.
September 22, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
We're so pleased to hear you found the team to be so helpful and the service to be spot on. We really appreciate your kind words about how the team kept you in the loop and were so organised and efficient. Thanks again!
Great and thorough full strip down…
Great and thorough full strip down service. Figured out the previous bottom bracket installation was faulty and had put the bearing cups on the wrong way round fixing the most annoying issue with my DI2s. Awesome service.
September 14, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
Thanks so much for sharing this fantastic review. We're so pleased to hear you're impressed with how thorough the service was, with thanks to them fixing ongoing issues too. Thank you!
Courteous and professional
Courteous and professional. Job done well, on time, at price quoted (change back tube and replace brake cable).
September 16, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
We're delighted that you found the team to be so courteous and professional, Paul. Thanks so much for sharing your experience with the promptness and charge, too. We really appreciate it!
Reply from Fettle. Faff-free bike repair | fettle.cc
That's what we love to hear! We're pleased that your visit to us was such a positive one, we hope that you'll be keeping us in mind for the future. Take care!
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I would highly recommend Fettle
I would highly recommend Fettle. The mechanic who carried out the repair to my road bike was helpful and very efficient, and was able to carry out the work while I was there.
September 14, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
Thank you so much for this kind review and recommendation, Harry! It's so great that the team were able to carry out your repair so efficiently, if there's anything more that we can do for you please do let us know.
A brilliant bike shop
A brilliant bike shop. I took my bike in with a flat tire and one of the team quickly replaced it. Friendly staff, quick service and a reasonable price!
September 11, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
It's so wonderful that the team were able to repair your flat tyre so quickly and ensure that you cycled away safely, if you ever need any more help please don't hesitate to ask. Many thanks!
Great service
Great service, friendly staff, very clear communication. My bike is now riding like new again.
September 4, 2026
Unprompted review
Reply from Fettle. Faff-free bike repair | fettle.cc
We're so pleased to hear that the team were so clear and communicative when you visited, Tor! We hope that you'll be keeping us in mind should you need any further assistance cycling safely. Take care!
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