I ordered the wrong size to one pair of the shoes and Claire at your Ortho Family not only assisted me through, she was very prompt and efficient in her response to all of my questions and inquiries.... See more
Company replied
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The shoes are very comfortable, just didn’t fit me properly. I asked for instructions on returning them. They offered different solutions for me. I took the percentage off in lieu of returning and don... See more
Company replied
Amazing shoes! I had been struggling with severe heel pain for a while, and my physio recommended orthopedic shoes. After trying several pairs, these immediately stood out, instant relief from the fir... See more
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I like the extra foot exercises they sent that will really help me keep my feet in good shape . I am 67 years old & on my feet all day. I can feel the difference wearing my Ortho midnight black... See more
4.3
Excellent
65 reviews
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Replied to 55% of negative reviews
Typically replies within 2 weeks
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Struggles finding the correct kind of sneakers
When I ordered my shoes, I found out I got B1G1. Someone who is struggling to pay basic bills, got a great deal! I'm a type 1 diabetic and an amputee, i could never find decent sneakers to wear. I would get a pair of sneakers and live in the same pair for about 5-6 months, sometimes less. When I saw your ad I was like they may work on my foot. My rt foot (my real foot) is a size 9, but my prosthetic foot is a 9.5. I always have to buy a 10 just to get it on my left ft. That makes the right shoe too big and always falling off. When I received ORTHSHOES, I was instantly in love with them. I ordered a size 10 for both pair. I slipped into the right sneaker and absolutely loved everything about them. It fit my foot perfectly. Then I went to put the left sneaker on my fake foot, it didn't fit!! It was way too small for my prosthetic. I was extremely saddened that with both pairs, the left foot didn't fit. I can't wear either pair of my new sneakers! I can't order a bigger size, because then it definitely wouldn't fit my right foot at all. Right now I'm working on having my prosthetic rep order me a new foot in a s.aller size. I'll have to wait to see if my sneakers will fit my new left foot. As a type 1 diabetic and an amputee, I'm always on the lookout for a decent pair of sneakers. When I came across your add, I was so excited, that I thought that i finally found the correct sneakers for me. They are extremely comfortable and surrounded my foot perfectly. The sneaker flexed and moved very comfortably on my foot as I walked, and even though it is 1 size too big for my right foot, it never slipped off, like traditional sneakers.
Thank you ORTHSHOES, for making a great pair of sneakers
Sincerely
Linda Daniello
September 3, 2025
Unprompted review
Reply from Feya Footwear
Hi Linda,
We’re so glad to hear your kind words - thank you for sharing your experience. It’s heartwarming to know that you found our shoes comfortable and supportive, especially given your challenges as a type 1 diabetic and amputee.
We understand your concern about the left shoe not fitting your prosthetic and truly admire your positive outlook as you work with your prosthetic rep. Your story reminds us why we’re passionate about creating shoes that bring comfort and confidence to every step.
Thank you again for trusting Ortho Shoes.
Warm regards,
The Ortho Shoes Team
I just received my sneakers and I have…
I just received my sneakers and I have to say I’m a bit disappointed they look like what I ordered but they don’t fit they are huge. I am a true to size 8.5 and the are swimming on me I have the laces pulled to where you can’t pull no more. It’s like id need a 7 or 7.5. Where are the sneakers made ? I can’t get a good feel on weather or not there going to help with my feet pain because there just way to big. What can you do for me ?
September 9, 2025
Unprompted review
Reply from Feya Footwear
Hi Jennifer,
We’re truly sorry to hear about your experience with your recent order, and we completely understand how disappointing it must feel to receive sneakers that don’t fit as expected.
We appreciate you taking the time to share your feedback on Trustpilot and for letting us know about the sizing issue. We actually responded to your email regarding this concern but haven’t received a reply yet - we just want to make sure you get the assistance you need.
Please check your inbox (and spam/junk folder just in case) for our message so we can help you with the best resolution, whether that’s a replacement or another suitable option.
Your comfort is very important to us, and we’d love the chance to make this right for you.
Warm regards,
The Ortho Shoes Team
I would just like to say first I love…
I would just like to say first I love the shoes everything about them is the truth. 2nd working the customer service team was beyond excellent you couldn't ask for a better team. I would recommend anyone to Ortho Shoes I promise you will not be disappointed.
August 25, 2025
Unprompted review
Reply from Feya Footwear
Hi Sylvia,
We’re so glad to hear that you’re loving your shoes and had such a positive experience with our customer service team! Your kind words truly mean a lot to us.
It’s always our goal to provide both comfort and support - not just through our shoes, but also through the care our team provides. Knowing that we met your expectations makes all our efforts worthwhile.
Thank you so much for recommending Ortho Shoes! We’re grateful for your trust and support, and we look forward to serving you again in the future.
Warm regards,
The Ortho Shoes Team
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