Fidelity Group Ltd. Reviews 451

Issue with phones took a while to resolve, but Zunaid kept trying different things and eventually all is up and running again.

Had an issues with our phone lines which took a while to resolve however, Zunaid was so helpful and patient and did not give up until the issue was resolved. Thanks Zunaid for your great support.

Zunaid did a great job restoring phone service.

Zunaid did everything needed to ensure our telephones got back up and running. Constant updates and steps to help us throughout. Top job!

We’ve been with this company for over 5 years and have experienced constant service outages, even when no issues were reflected on their end (e.g., Fidelity). Despite raising multiple tickets — three of which were marked as “resolved” — the underlying problems continued for over a year without any real resolution.

We attempted to cancel our contract multiple times, but our requests were either ignored or never acknowledged. When we finally received a response, the focus shifted to combing through the terms and conditions to justify charging us over £1,000 in early termination fees — despite their consistent failure to provide the agreed service or adhere to their own contract terms.

To make matters worse, we received yet another invoice more than a month after our confirmed termination date. When we followed up, they claimed it was an "oversight" and said the money wrongfully charged would just be applied as a credit — even though we’ve been actively trying to leave.

This company has shown a complete lack of accountability, transparency, and customer care. I would strongly advise others to avoid them.

Chabs stayed extra time at work to ensure I was back online for last night. He had so much patience as I tried to follow his clear instructions. So grateful for his assistance and a really nice person. Was efficient and back online quickly after making the changes.

Had an absolute nightmare when moving into our new office but we had very active support from fidelity who supported us and made sure we were up and running before anything else 5 star service would absolutely recommend.

Massive thank you to our account manager Jenny

Steven was very patient with me and helpful trying to get the phone connected to the base.

I phoned and sent 3 emails to your support group on 22 May, 30 May and 4 June without any response.
Today I made another phone call. I received a return call from Steven in the afternoon, and he was most helpful. With luck, the problem has now been resolved.
However, it has taken three months to change your system.
I have since had a response from Fidelity referring to a different exchange in April 2025, including two voicemails which I could not access since that was the problem! The 'solution' provided did not alert me to voice messages, and voicemail access required me to enter 1571 followed by a 6 digit code, which was very cumbersome. In May the 6 digit code I used was not recognised and that led to my further frustrating experience, finally resolved by the excellent Steven.

Mohsin came to collect a router and ended up tidying the mess of the engineer who installed our equipment.
Lovely chap and did a fab job.
Thanks very much

Mohsin was quick to diagnose and fix phone issues. Thank you

Mohsin, came to out and listened to the problem, he talked me through everything as he did it, what a credit to the team.

Aatif was very helpful and professional and finished the job in no time. Installed the cabling and patch panels, and ensured all the ports are running. Taught couple of things to ensure connection and troubleshoot minor issues.

Devon was able to provide clear instructions and get the phone system up and running again for us. Many thanks.

Dealt with very quickly considering I put the call in on Sunday afternoon.

Excellent service all round. Always willing to assist with queries. Especially Tracy, Mehmood and Steven were always very helpful.

I was having trouble making and receiving calls but Steven was a delight and was able to resolve the issue immediately. Thank you for the quick response!

Steven went over and above to try to help me . He resolved one problem and researched another and got back to me .

Very responsive and Skyla was helpful in keeping communicating which was prompt

Fidelity Group provided a broadband service to suit our needs, our Account Manager and the engineers on site, Atif & Mohsin kept us updated on progress and went above and beyond to ensure we were happy with the installation and its performance.