Fidelity Investments Reviews 1,024

I’ve had a very frustrating experience with Fidelity Investments. What should be a simple process—linking my business account from another institution to my Fidelity cash account—has been unnecessarily complicated and time-consuming.

I was told the process takes 3–5 business days, which already feels excessive for something so basic. But what’s more frustrating is the lack of meaningful customer support. When you call, the representatives can only repeat what’s already visible online. They don’t seem to have any ability to actually help, escalate issues, or communicate with the processing team.

It honestly feels like you’re talking to a wall. There’s no ownership, no solutions, and no sense of urgency to resolve customer concerns.

For a company of this size and reputation, I expected a much smoother and more efficient experience. This process should be simple—and it’s disappointing that it’s not.

Absolutely terrible.

My father passed away 10 years ago. They reached out claiming he has money in an account with them. They requested some documents that I need to get from the court. I call the court and provided them with the names of the documents that Fidelity asked for and my court said they had zero idea what those forms were and gave me a list of forms they could give me. I called Fidelity back to see if these forms would work since they have listed 'or similar form' but the employee and manager could not tell me if those were acceptable similar forms of the ones they were requesting. It's also extremely hard to get probate stuff processed when you have no idea how much the estate is worth.

The customer support is very poor, They held my fund hostage without any tangible explanation . Fidelity is poorly managed, It is hard not to appreciate what Quick Help Earn Brings To the Table . Fidelity is a shadow of it former self and precautionary measures needs to be take for new investors .

Having been with Fidelity since the 1990’s, I am shocked by the way Fidelity handled a new account. The Fidelity representative wouldn’t verify the new account number so my bank could transfer the funds, The following day other Fidelity representatives verified the new account number and my bank transferred the amount I requested. So what happened? The first dude restricted all of my accounts at Fidelity. He says he is protecting my money. That is not the truth. I can’t use my long-standing accounts, and I am losing money on the recent transfer because I am not being allowed to invest it. Stay away from Fidelity, even if you had a good relationship in the past, and especially if you’re a woman.

This is absolutely WORSE company to have your money wit. From arrogant customer service rep's, to outdated platform and features, to plain stipud policies there are too many good places to park your money.
I'm moving my money out and will never look back!

Trying to get our joint checking account connected to my wife's new ROTH proved impossible. They got some indicator from Early Warning and decided not to connect it. We even filled out and signed additional paperwork confirming that my wife was a joint owner. Still wouldn't do it. Got an Early Warning report - no idea and no indicator as to why they warned off Fidelity. Called fidelity, they said it was Early Warning's decision. Early warning said it was Fidelity's decision. NO ONE was taking responsibility - and truly disturbing part, is that Fidelity and Early warning were busy talking to each other - and NO ONE was talking to me and my wife. What the hell? We are the ones who can give access to our accounts, not Fidelity, not Early Warning. But no one was talking to us. They blame it on fraud prevention, and I get that, but this goes beyond fraud prevention into the realm of pure corporate stupidity and laziness. So, ultimately, we have to now find out just what it was at Early Warning that flagged her because Fidelity won't tell us - but then Early Warning already told us that they don't know what flagged Fidelity. Imbeciles. In short, they won't connect the account so we can do a simple EFT from it. BUT, they will take a bank wire from that account or a check from that account - the very same account attached to my Roth - but they won't allow her to attach this same joint account to her Roth.

If you have limited resources it’s better to put your money under your mattress than deal with the Nashville’s branch. Expect to be talked down too, shamed , and actually have stare downs . I myself wanting to run out of the building because you will definitely be judged.

Fidelity is pitiful. Holding funds hostage saying it is in the contract but will not produce the paperwork that states it. This has been going on for over a month. The funds need to go to HOAfees which are at a collection agency, which they have the name, amount, phone # and address but still will do nothing. They act like the school yard bully and is completely unprofessional in my opinion. Will never deal with such a degenerate bunch of no counts again.

I walked into the branch asking about a specific type of account. Asking specific questions and inquiring in grave detail about processes which I thought would be enough to accurately operate account. This is a poorly ran institution who caused more headache in 1 days' time than a little. Institutions should be able to guide you in understanding the functionality of their product. Instead, I incur fees due to incompetence.

They denied my payouts severally and after numerous complaints, they ended up restricting my account. This platform has lost their credibility over years. It's just a complete waste of money and time. Stay away from them. Being with #Crop Mines....# has been exceptional, and they pay on time and without delays.

Fidelity is the worst company I have ever had to deal with. Trying to get any info about an account has been impossible with agents not helping in anyway.

This has to be one of the worst investment sites I have ever used. A few examples. I am looking at investments for one site but the banner is a different company that I don't even have holding for anymore.

Second issue is the GUI - 17 clicks and you still can't get to the point where you can change future investments into funds (ML is 4 clicks).

Clicking in the current version of Chrome to chat with the company doesn't even work.

TRASH - I so wish I could choose what company my company uses, I would not recommend this company to an enemy let alone a friend.

Theives take your money without permission that's a thief

Fidelity is a company that went down the tubes about 10 years ago and they have still not picked up the pace. They never really end up helping you. They have no local office where I live. They are no longer willing to go the extra mile.

Fidelity has delayed releasing my Retirement Medical Savings funds by at least six weeks. It takes them a few minutes to receive your funds from your paycheck but six weeks and still no access? I need to get reimbursed for my medical payments which is why I paid into this in the first place. IT'S MY MONEY!!! They are very slow to provide money because they earn interest on OUR MONEY.

I opened a Roth IRA in 2024 and made contributions over two years. In October 2025, I was informed that, due to a system error, the account had been incorrectly opened as an individual account. As a result, I was required to open a new account and transfer the funds. I was understanding at the time—mistakes happen.
Although my funds were moved to a new Roth IRA, IRS contribution limits meant that only a limited amount could be transferred for that year. Consequently, my contributions for 2024 and 2025 were applied to 2025 and 2026, effectively causing me to lose 2024 as a contribution year due to this system error.
It has now been six months, and no effort has been made to compensate me for this loss. While losing one year of contributions will not significantly affect the total value of my investment over 30 years, my frustration is not primarily about the money. This is a long-term investment, and the way this situation has been handled raises concerns about whether similar errors could occur in the future, with the burden placed on me again. They could have found a mechanism to give me points on credit cart, complimentary funds etc and I would at least feel that if something happens outside my control, I will be in safe hands.
As a result, I no longer feel confident trusting this company with a 30-year investment horizon, and I will be moving most of my funds elsewhere.

This is to Fidelity as a whole. I am just trying to get my fathers 1099 sent so that we can do his final taxes, and the process to get these has been absolutely ridiculous. We are on the way to getting an avadavat request for that 1099 notarized it because the agent said that we didn't need to notarize, when we in-fact, did need it notarized. If I would have sent this letter without a notary stamp, it would take much longer and it would likely cause us to miss tax season.

I was able to get one of his Fidelity 1099s sent with a simple phone call from the beneficiary, but for the main one, we needed to jump through these new hoops just so that his BENEFICIARY - designated by him long before his passing - can get his 1099 to do his final taxes. My mother is older and disabled, like many in this situation, and they are making it as hard as possible on her just to get his final taxes completed.

We don't even want the damn money in the account, we just need that 1099 to do his final taxes. I am a considerable investor myself, and this experience told me - NEVER INVEST OR UTILIZE FIDELITY FOR ANYTHING ACCOUNT related.

At first the platform looked professional and showed steady profits, which encouraged me to deposit more. But when I tried to withdraw my earnings, the request stayed pending, and support kept responding with delays and additional requirements instead of processing it. I'm happy with #centuryandhundred, their words match their progress, communication stays clear, and withdrawals are handled smoothly without unnecessary delays.

if there is a way to give 0 stars!!!

my dad retired in the Philippines and I am helping with his tax. he is not technical savvy and guiding him to reset his online account since he could not log in.
having a 3 way call (me and dad in messenger) and operator was not acceptable for them to help. they were actually able to verify him but once they found out that he was not physically next to me, they were not helpful. the funny thing about it is they let him close the account the next day with the same setup. fast forward a few months later, we called again to request for the 1099R since we didnt receive it. same! they didnt want give us any information unless they verify him but now, they are not allowing the same setup. all we want is to mail them the tax doc to the address on file on a CLOSED account. it just feels that these people stopped using their common sense. I myself have a fidelity account and shall be moving my money as I dont trust this company anymore.

Terrible customer service
The customer service staff are very poorly trained and unaware of their own company processes and procedures.

The level of general incompetence is staggering considering the amounts of money they are dealing with!

Deal with them and expect endless hours on the phone on hold only to be given incorrect / inaccurate information and promises of call backs that never happen.

I strongly suspect that they don’t try to correct any of this to delay handing over money.

Returns are not great either

Very very poor