My experience was completely comfortable, most informative, professional. The best I had while shopping for coverage. Speaking with Mr Trevoy Pointer, Sr., Account Executive, put me at ease. He wa... See more
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Company details
- Term Life Insurance Provider Company
- also in
- Funeral Insurance Company
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
About Fidelity Life Association
Written by the company
Fidelity Life is one of the few companies in the industry that focuses on assisting everyday Americans experience the peace-of-mind that comes with life insurance ownership. In fact, we were founded in 1896 for that express purpose.
At Fidelity Life, we understand the daily competing economic pressures experienced by many American families. As a result, using patented technology and innovative products, we concentrate all of our energy on offering policies that are valuable and affordable. The approach allows our customers to start fulfilling their basic needs for financial protection in order to:
- Maintain a family’s standard of living
- Pay ongoing family debts
- Fund children’s educations
- Pay for final expenses
- Leave the family a financial legacy
🏆 Fidelity Life Insurance named Forbes America's Best Insurance Company 2025!
Written by the company

- Forbes 2025
- We are proud to share that Fidelity Life Insurance has achieved a significant milestone by being recognized as Forbes America's Best Insurance Company in 2025. This prestigious acknowledgment underscores our commitment to excellence, innovation, and unwavering dedication to our clients.
- Top Places To Work 2025
- Fidelity Life is proud to be recognized as a Top Place to Work 2025 for the fourth year in a row! 🎉 This achievement reflects our commitment to fostering a supportive, innovative, and rewarding workplace where our employees can thrive. We’re grateful to our incredible team for making Fidelity Life a great place to grow, collaborate, and succeed.
Contact info
1350 E. Touhy Ave Suite 205W, 60018, Des Plaines, United States
- 800.369.3990
- service@fidelitylife.com
- www.fidelitylife.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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Totally aproved
Representative was very welcoming and informative. She made a very uncomfortable experience more relaxing.
Since they had a great process
Since they had a great process, and background check to see that everything is well goin in my body . and finalized the insurance paper work. so it take 4 months or longer , but they made it.
I was quoted one price and my account…
I was quoted one price and my account was debited for a higher amount. Also the associate, Blake Heyman never returned my calls and never address my concerns, not even through an email or text.
Customer Service sucks; I was waiting on hold to speak with a live agent for 33 minutes, just when the system was getting ready to disconnect my call a live agent came on and still gave me the wrong information.

Reply from Fidelity Life Association
It was ok the sales associate was…not sure what you want or mean?
It was ok the sales associate was extremely nice kind helpful and knowledgeable… very accommodating
I have canceled that policy
AWFUL
I still have not received my policy and I have paid my premium. If I do not have my policy by 10/20/2026 I will cancel policy and demand a refund.

Reply from Fidelity Life Association
great customers services
Anthony was polite and professional
Anthony was polite and professional. He answered all my questions and respected my time by being a brief as possible yet still thorough.
Agent very resourable and knowledgeable about everything discussed.
Agent very knowledgeable about everything discussed about insurance policy.
Very pleased with the staff support.
Policy review
Although I had a wonderful experience with Jerry. He enlighten me on some good decision to make. I did thought after purchasing the policy that I would have received it in the mail to review before any premium were deducted. As of this day I still haven’t received an hard copy of my policy.
Company is a menace,constant emails…
Company is a menace,constant emails never requested never wanted,will not stop sending even when requested to stop.its from an american company and the email is american I am in the united kingdom and do not require medical insurance from a company so desperate for buisness they send out email bombs to try and drum up buisness.

Reply from Fidelity Life Association
Trustworthy
Understanding your needs meeting the criteria of your kind of expenses and guarantee acceptance day one accuracy
The process was easy
The process was easy. The representative was friendly and knowledgeable. Great team!
For me its the patients for the…
For me its the patients for the decision a customer makes, gives fidelity life a great customer rating from me.
Excellent customer service
Excellent customer service, affordable rates and a trustworthy company.
Brent Forster has heart 💜 is a MUST rep signed ons w:him
What made experience great? Prudential Life / NYC 🌆
The representative, Brent Forster, made an initial application staved off personal reasons. Then a notice in email 📧 came, you see the notices about insurance not an earnest thought to pursue a life’s circumstances. Then again had thoughts about completion of it, A remembrance to niece & nephew who hope they better in thoughtfulness to others. Not sure there yet, here’s something to shows that in legacy landscape. Picked up the phone went thru familiar intake queries. Then connected w/Brent, random selection or nots, really a chance connection/ confidence to moves forwards in application. The exchange was different than my first one, generic setting. This time we exchange personal antidotes / life’s choices & affirmation of empathy & kindness. Mutuality in the meets there. Personalism that stood in Brent’s manners, ‘he got me’ listening 👂 not just the facts / details of it. He suited & experiences in the works of it, It seldom finds that gets an exception that the rule in blanket policy. You got someone who shared insights / interest(s) of himself. Connection ‘real of it’, in what hope in insurance, can’t teach or train to someone, it’s either in you or nots. Brent Forster is the exception in a rep, should you seek insurance, he will take the steps: forwards you in confidence & cares spoken. This review should serve those who seek peace of mind beyond the pages, This a real person who has heart to bring the journey of anyone life w/compassion & completion🙏😊✍️
Answered all my questions and was…
Answered all my questions and was pleasant to speak with.
Made signing up easy.
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