Fidelity Life Association Reviews 

1,663
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff and representatives for being extremely polite, professional, and very knowledgeable throughout the entire process. Local consumers often mention that helpful agents thoroughly answer all questions, provide clear explanations, and make the application experience remarkably quick and easy. However, some people mentioned experiencing long wait times while on hold or encountering unhelpful customer service agents who lacked proper assistance when needed. A few reviewers also noted frustrating issues regarding billing errors, unexpected account charges, and specific staff members refusing to properly resolve ongoing policy problems.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are friendly, helpful,... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during policy discussions.... See more

Service

Users describe positive interactions with service, highlighting that everything went smoothly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was completely comfortable, most informative, professional. The best I had while shopping for coverage. Speaking with Mr Trevoy Pointer, Sr., Account Executive, put me at ease. He wa... See more

Rated 5 out of 5 stars

Agent was clear with necessary explanations of important details. Fully answered all questions. In addition, he helped me in completing my online documents. After calling other insurance agencies to c... See more

Rated 5 out of 5 stars

My agent responded to my needs quickly. Deborah listened and communicated clearly what I needed. She was knowledgeable and confident.

Rated 5 out of 5 stars

Anthony was polite and professional. He answered all my questions and respected my time by being a brief as possible yet still thorough.


Company details

  1. Term Life Insurance Provider Company
  2. also in
  3. Funeral Insurance Company
  4. Insurance Agency
  5. Insurance Broker
  6. Insurance Company
  7. Life Insurance Agency

About Fidelity Life Association

Written by the company

Fidelity Life is one of the few companies in the industry that focuses on assisting everyday Americans experience the peace-of-mind that comes with life insurance ownership. In fact, we were founded in 1896 for that express purpose.

At Fidelity Life, we understand the daily competing economic pressures experienced by many American families. As a result, using patented technology and innovative products, we concentrate all of our energy on offering policies that are valuable and affordable. The approach allows our customers to start fulfilling their basic needs for financial protection in order to:

  • Maintain a family’s standard of living
  • Pay ongoing family debts
  • Fund children’s educations
  • Pay for final expenses
  • Leave the family a financial legacy

🏆 Fidelity Life Insurance named Forbes America's Best Insurance Company 2025!

Written by the company

Forbes 2025
We are proud to share that Fidelity Life Insurance has achieved a significant milestone by being recognized as Forbes America's Best Insurance Company in 2025. This prestigious acknowledgment underscores our commitment to excellence, innovation, and unwavering dedication to our clients.
Top Places To Work 2025
Fidelity Life is proud to be recognized as a Top Place to Work 2025 for the fourth year in a row! 🎉 This achievement reflects our commitment to fostering a supportive, innovative, and rewarding workplace where our employees can thrive. We’re grateful to our incredible team for making Fidelity Life a great place to grow, collaborate, and succeed.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,663)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Totally aproved

Representative was very welcoming and informative. She made a very uncomfortable experience more relaxing.

October 30, 2026
Rated 4 out of 5 stars

Since they had a great process

Since they had a great process, and background check to see that everything is well goin in my body . and finalized the insurance paper work. so it take 4 months or longer , but they made it.

October 28, 2026
Rated 2 out of 5 stars

I was quoted one price and my account…

I was quoted one price and my account was debited for a higher amount. Also the associate, Blake Heyman never returned my calls and never address my concerns, not even through an email or text.
Customer Service sucks; I was waiting on hold to speak with a live agent for 33 minutes, just when the system was getting ready to disconnect my call a live agent came on and still gave me the wrong information.

October 16, 2026
Fidelity Life Association logo

Reply from Fidelity Life Association

We apologize for the frustration and inconvenience you've experienced. We understand your concerns regarding the difference between your quoted premium and the amount charged, as well as the lack of follow-up and difficulty reaching our customer service team.

This is not the experience we want for our customers, and we appreciate you bringing these concerns to our attention. We would like the opportunity to look into this further and review the discrepancies with your policy and billing. Please contact our customer service team so we can assist in addressing your concerns.

Thank you for your feedback, and we apologize again for your experience.

Rated 3 out of 5 stars

AWFUL

I still have not received my policy and I have paid my premium. If I do not have my policy by 10/20/2026 I will cancel policy and demand a refund.

October 16, 2026
Fidelity Life Association logo

Reply from Fidelity Life Association

We apologize for the frustration and inconvenience caused by not receiving your policy documents. We understand your concern, especially since you have already paid your premium.

We would like the opportunity to look into this further and assist you. Please contact our customer service team directly so an agent can review your policy status, help you obtain your documents, and address any additional concerns.

Thank you for bringing this to our attention.

Rated 4 out of 5 stars

Policy review

Although I had a wonderful experience with Jerry. He enlighten me on some good decision to make. I did thought after purchasing the policy that I would have received it in the mail to review before any premium were deducted. As of this day I still haven’t received an hard copy of my policy.

September 15, 2026
Rated 1 out of 5 stars

Company is a menace,constant emails…

Company is a menace,constant emails never requested never wanted,will not stop sending even when requested to stop.its from an american company and the email is american I am in the united kingdom and do not require medical insurance from a company so desperate for buisness they send out email bombs to try and drum up buisness.

September 7, 2026
Unprompted review
Fidelity Life Association logo

Reply from Fidelity Life Association

Thank you for bringing this to our attention. We apologize for the frustration caused by receiving unwanted emails, especially after requesting that they stop.

We take these concerns seriously and would like to look into this further to ensure your email address is removed from our mailing lists. Please provide the email address receiving these communications so we can investigate and address the issue.

We apologize again for the inconvenience and appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Trustworthy

Understanding your needs meeting the criteria of your kind of expenses and guarantee acceptance day one accuracy

September 4, 2026
Rated 5 out of 5 stars

Brent Forster has heart 💜 is a MUST rep signed ons w:him

What made experience great? Prudential Life / NYC 🌆

The representative, Brent Forster, made an initial application staved off personal reasons. Then a notice in email 📧 came, you see the notices about insurance not an earnest thought to pursue a life’s circumstances. Then again had thoughts about completion of it, A remembrance to niece & nephew who hope they better in thoughtfulness to others. Not sure there yet, here’s something to shows that in legacy landscape. Picked up the phone went thru familiar intake queries. Then connected w/Brent, random selection or nots, really a chance connection/ confidence to moves forwards in application. The exchange was different than my first one, generic setting. This time we exchange personal antidotes / life’s choices & affirmation of empathy & kindness. Mutuality in the meets there. Personalism that stood in Brent’s manners, ‘he got me’ listening 👂 not just the facts / details of it. He suited & experiences in the works of it, It seldom finds that gets an exception that the rule in blanket policy. You got someone who shared insights / interest(s) of himself. Connection ‘real of it’, in what hope in insurance, can’t teach or train to someone, it’s either in you or nots. Brent Forster is the exception in a rep, should you seek insurance, he will take the steps: forwards you in confidence & cares spoken. This review should serve those who seek peace of mind beyond the pages, This a real person who has heart to bring the journey of anyone life w/compassion & completion🙏😊✍️

August 21, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look