Fidelity Life Association Reviews 1,614

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and extensive knowledge, making interactions pleasant and informative. Many people highlight the excellent customer service, appreciating the clear explanations and the ease with which their questions were answered. Consumers also found the overall service to be efficient and professional, with a smooth user experience and competitive pricing. However, some customers also noted issues with being misinformed by agents regarding policy details, leading to unexpected charges. A few other people also felt that there was no room to ask questions during their interaction, and some reviewers were not happy with an agent's attitude.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise agents for... See more

Service

Reviewers highlight positive aspects of service. Customers praise the helpfulness and knowledge of... See more

User experience

Clients share positive opinions on user experience. Many found the enrollment process professional, thorough,... See more

Price

Users describe positive interactions with price. Many customers found the services to be of good value,... See more

Based on these reviews

Rated 5 out of 5 stars

Hello Fidelity! I wanted life insurance on my child and I and I got exactly that! plus a fun conversation. All my questions were answered with detail and reasoning, everything went so smooth! I want t... See more

Company replied

Rated 5 out of 5 stars

I may have been a little rushed with my purchase. Money is extremely tight right now. I like your policy better than any other I investigated. Hopefully within a short amount of time I will be able t... See more

Company replied

Rated 5 out of 5 stars

I have an amazing agent who is extremely informed and helpful in helping me choose which insurance policy would be best for me. He took the time help me understand the policy I was purchasing. I tha... See more

Company replied

Rated 5 out of 5 stars

Had a great experience cheap rates. Customer service was excellent. The man that talk to me explained everything to where I could understand everything very knowledgeable on his service. Can't say eno... See more


Company details

  1. #5 of 10 best companies in Term Life Insurance Provider Company
  2. #4 of 4 best companies in Funeral Insurance Company
  3. #70 of 108 best companies in Insurance Agency
  4. #23 of 33 best companies in Insurance Broker
  5. #27 of 63 best companies in Insurance Company
  6. #15 of 22 best companies in Life Insurance Agency

About Fidelity Life Association

Written by the company

Fidelity Life is one of the few companies in the industry that focuses on assisting everyday Americans experience the peace-of-mind that comes with life insurance ownership. In fact, we were founded in 1896 for that express purpose.

At Fidelity Life, we understand the daily competing economic pressures experienced by many American families. As a result, using patented technology and innovative products, we concentrate all of our energy on offering policies that are valuable and affordable. The approach allows our customers to start fulfilling their basic needs for financial protection in order to:

  • Maintain a family’s standard of living
  • Pay ongoing family debts
  • Fund children’s educations
  • Pay for final expenses
  • Leave the family a financial legacy

🏆 Fidelity Life Insurance named Forbes America's Best Insurance Company 2025!

Written by the company

Forbes 2025
We are proud to share that Fidelity Life Insurance has achieved a significant milestone by being recognized as Forbes America's Best Insurance Company in 2025. This prestigious acknowledgment underscores our commitment to excellence, innovation, and unwavering dedication to our clients.
Top Places To Work 2025
Fidelity Life is proud to be recognized as a Top Place to Work 2025 for the fourth year in a row! 🎉 This achievement reflects our commitment to fostering a supportive, innovative, and rewarding workplace where our employees can thrive. We’re grateful to our incredible team for making Fidelity Life a great place to grow, collaborate, and succeed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Life insurance

Actually from time I inquired about insurance to now every thing has been good

July 26, 2025
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Reply from Fidelity Life Association

We're happy to hear that your experience has been positive since you first inquired about insurance. Thank you for sharing your feedback with us!

Rated 5 out of 5 stars

The initial conversation with Matt was…

The initial conversation with Matt was a nice experience to get help with the things I will eventually need.

July 3, 2025
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Reply from Fidelity Life Association

We're happy to hear that the initial conversation was a positive experience and that we could help you with your needs. Thank you for sharing your feedback with us!

Rated 5 out of 5 stars

Great service!

Excellent service by my insurance agent

July 24, 2025
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Reply from Fidelity Life Association

We're glad you received excellent service from our agent. Thank you for sharing your positive experience with us!

Rated 4 out of 5 stars

Friendly custumer service advisor

The custmer Senior advisor was very friendly.

July 21, 2025
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Reply from Fidelity Life Association

We're glad you found our advisor friendly. We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

The person was so nice

The person was so nice, took the time to explain everything

July 20, 2025
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Reply from Fidelity Life Association

We're happy to hear that our team member provided such excellent service! We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

My experience with the representative…

My experience with the representative was delightful and very informative he very polite and understanding

July 27, 2025
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Reply from Fidelity Life Association

We're happy to hear that the representative was polite, understanding, and informative! We appreciate you taking the time to share your delightful experience.

Rated 5 out of 5 stars
Fidelity Life Association logo

Reply from Fidelity Life Association

We're happy to hear that you find our policy valuable and affordable. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Scott was wonderful

Scott made it easy to sign up and helped me stay in my budget.

July 26, 2025
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Reply from Fidelity Life Association

We're happy to hear that the sign-up process was easy for you, and we appreciate that we could help you stay within your budget. Thanks!

Rated 5 out of 5 stars

Quick, easy and a policy approved in hours!

I had a return call within minutes of submitting interest. The representative was polite, genuinely listened to what I had to say, didn't try to sell me anything more than what I was looking for, and gave me a recommendation and quote before the call ended. The approval took less than 24 hours and I had a signed policy within a few hours, receiving my hard copy of the policy a few days later.

July 17, 2025
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Reply from Fidelity Life Association

We're happy to hear that you had such a positive experience! We appreciate you mentioning the prompt response, the representative's politeness and helpfulness, and the quick approval and delivery of your policy. Thank you for your feedback!

Rated 5 out of 5 stars

The process was easy and simple

The process was easy and simple, and quick.

July 14, 2025
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Reply from Fidelity Life Association

We're happy to hear that you found the process easy, simple, and quick. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

My experience was meet with a quick…

My experience was meet with a quick turnaround time and a friendly agent who geared in the right direction.

July 6, 2025
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Reply from Fidelity Life Association

We're happy to hear that you had a quick and positive experience with our agent. We appreciate you taking the time to share your feedback with us!

Rated 5 out of 5 stars

Comfortable talking with Denver

Denver made me very comfortable talking with him. Before other companies were very pushy.

July 7, 2025
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Reply from Fidelity Life Association

We're happy to hear that you felt comfortable during your interaction. It's great to know we provided a better experience than other companies. Thank you for your feedback!

Rated 4 out of 5 stars

The process was good but there is…

The process was good but there is always room for improvement in anything we do.

July 6, 2025
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Reply from Fidelity Life Association

We're happy to hear that the process was good! We appreciate your feedback and are always looking for ways to improve our services and your experience.

Rated 3 out of 5 stars

Well this is my first time with…

Well this is my first time with Fidelity Life Insurance and so far good experience. I fill covered and secured having what I need in order to have a decent burial when that time arrives. Thank you Fidelity.

July 11, 2025
Unprompted review
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Reply from Fidelity Life Association

We appreciate you choosing us for your life insurance needs. We're happy to hear that your initial experience has been positive and that you feel secure with your coverage. Thank you for your feedback.

Rated 5 out of 5 stars

Taajwar Davis was clear and helpful in…

Taajwar Davis was clear and helpful in getting me signed up

July 3, 2025
Fidelity Life Association logo

Reply from Fidelity Life Association

We're happy to hear that the sign-up process was clear and helpful for you. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Quick and easy affordable.

Quick and easy affordable.

July 3, 2025
Fidelity Life Association logo

Reply from Fidelity Life Association

We're happy to hear that you found our services quick, easy, and affordable. Thank you for your positive feedback; we appreciate it.

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