Fidler & Pepper Reviews 

7,078
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and efficient, often going above and beyond to ensure a smooth process. The service provided is frequently described as excellent, making complex situations easy and stress-free for many. People appreciate the quick response times and clear communication, noting that queries are promptly addressed. The overall user experience is highlighted as seamless and highly satisfactory, with many recommending their services. However, some customers also noted issues with communication and response times, describing them as slow or delayed, with messages occasionally going unanswered. A few other people also felt that interactions were sometimes abrupt or unprofessional, leading to a stressful experience for some users.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the professionalism, efficiency,... See more

Service

People report positive experiences with service, often describing it as brilliant, excellent, and outstanding... See more

Response time

Customers consistently note positive experiences with response time, praising solicitors for being... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that customers felt supported,... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting an easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fidler and pepper have been so much help through our process of buying our first home, Sophie and Sharon have gone above and beyond to make our process go smoothly, we get messages straight away, and... See more

Company replied

Rated 5 out of 5 stars

Fidler & Pepper helped lay everything out crystal clear from day dot.. Everything made simple and nothing was too much to ask from our handler, Mawgan Buckland. I was made to feel at ease all the way... See more

Company replied

Rated 5 out of 5 stars

What can i say - these guys have been amazing over what has been a long & very stressful 2 years!! Penny is awesome - helpful supportive knowledgable & very calming. They are responsive & efficient.... See more

Company replied

Rated 5 out of 5 stars

Had such a brilliant experience with Fidler and Pepper. Was supported by Penny Gribbins and Annie Castledine who saw the process of our remortgage and paying off our Help to Buy Equity loan through. E... See more

Company replied


Company details

  1. Legal Services & Government

Written by the company

Fidler & Pepper Lawyers are an innovative, tech-savvy, award-winning law firm specialising in Conveyancing & Private Client law. We can help you if you're buying or selling a house or if you want to get your affairs in order and need Wills, probate, trusts, powers of attorney and much more! Fidler & Pepper offer sensible legal advice in plain English from human beings and we put the client at the centre of everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,078)

1,241 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy

Fidler & Pepper were very proactive and responsive to their portal and also calls. They were so efficient we had to slow them down as the buyer's solictor was not as efficient. They were professional and courteous and warm to deal with and cannot fault them. I would recommend them highly.

May 31, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Mark.

We’re delighted to hear that you found the team proactive, responsive and efficient throughout your matter. It’s especially pleasing to know that communication through both the portal and telephone was effective and that you felt supported every step of the way.

Your comments about the professionalism, courtesy and warmth of the team are greatly appreciated, and we’re thrilled that your experience was such a positive one.

Thank you for your recommendation and kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

Great service

Felicity Shaw and Melanie Lawson did a excellent job. Any questions asked were replied to promptly. Whole experience was stress free. Thank you.

June 1, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, David.

We’re delighted to hear that Felicity Shaw and Melanie Lawson provided such excellent service and that your questions were answered promptly throughout the process. It’s great to know that they helped make the entire experience stress free for you.

We truly appreciate your kind feedback.

With sincere thanks,
Fidler & Pepper Team

Rated 5 out of 5 stars
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Reply from Fidler & Pepper

Thank you for your wonderful review.

We’re delighted to hear that you were so pleased with the service you received during your remortgage. Belinda Clarke and Annie Castledine will be especially pleased to know that their support and assistance helped make your experience such a positive one.

We truly appreciate your recommendation and kind feedback.

With sincere thanks,
Fidler & Pepper

Rated 5 out of 5 stars

We remortgage with Fidler & Pepper and the process was so easy and fast, no stress at all. We definitely recommend them. A huge thank you to Penny Gribbins and Annie Castledine for the professional

We remortgage with Fidler & Pepper and the process was so easy and fast, no stress at all.
We definitely recommend them.
A huge thank you to Penny Gribbins and Annie Castledine for the professional support and service.
5 STARS !!!

June 1, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Horatiu.

We’re delighted to hear that your remortgage process was so easy, fast and stress free. It’s great to know that Penny Gribbins and Annie Castledine provided the professional support and service that helped make the experience such a positive one.

We truly appreciate your recommendation and kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Excellent service

Excellent service. Our case was handled by Gabrielle Anthony and Melanie Lawson. We were well informed throughout the remortgaging process and the app was particularly very convenient to share documents securely. Saved a ton of headache to password protect docs etc. F&P were extremely good at providing clear instructions and guidance to complete documentation and to follow due process. We found them to be very reasonably priced, too.

June 1, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review.

We’re delighted to hear that you received excellent service throughout your remortgage and felt well informed at every stage. It’s great to know that the team’s clear instructions and guidance helped make the documentation and process straightforward to follow.

We also appreciate your comments regarding the value of our service.

Thank you for your kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

Professional service

Everything went swiftly and professionally. All in all very good service from Mawgan Buckland and team.
We have a small improvement opportunity. When asking customers to initially prove their identity can you please say upfront what pictures you require. First one of took a little time but the second was much quicker as we took photos in advance
Thanks again

June 1, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Angie.

We’re delighted to hear that Ross and Amber were such a great help throughout the purchase of your new property. It’s great to know that, once you became familiar with the app, you found it quick and easy to use, and that your queries were answered promptly and professionally throughout.

We’re especially pleased that completion day went smoothly and that you were able to receive your keys early in the day, helping make the experience even more positive.

Thank you for your kind feedback and for saying you would use us again in the future. We truly appreciate your support.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Ross and Amber were a great help during…

Ross and Amber were a great help during the process of buying my new property. At first the App was a little overwhelming but after I’d got used to it, it was quick and easy to use. Ross ahd Amber answered all of my queries in a timely manner with professionalism. On completion day it was very quick and smooth and I received my keys early morning. Should I ever decide to move again then I would use Fidler and Pepper. Many thanks to Ross and Amber

April 17, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Angie.

We’re delighted to hear that Ross and Amber were such a great help throughout the purchase of your new property. It’s great to know that, once you became familiar with the app, you found it quick and easy to use, and that your queries were answered promptly and professionally throughout.

We’re especially pleased that completion day went smoothly and that you were able to receive your keys early in the day, helping make the experience even more positive.

Thank you for your kind feedback and for saying you would use us again in the future. We truly appreciate your support.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Conveyancing transaction

My conveyancing transaction was handled by Felicity Shaw and Melanie Lawson at Fidler & Pepper Lawyers, and I was very impressed with the service I received from start to finish.
The process was conducted in a professional and efficient manner, making what can often be a stressful experience feel straightforward and well managed. Communication was excellent throughout, with regular updates provided and any questions answered quickly and clearly.
I felt confident that my case was being dealt with carefully and progressed without unnecessary delays. Their organisation, responsiveness, and attention to detail made the entire transaction run smoothly.
I would have no hesitation in recommending Fidler & Pepper to anyone seeking reliable and professional conveyancing services.

May 21, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Usha.

We’re delighted to hear that Felicity Shaw and Melanie Lawson provided such professional and efficient service throughout your conveyancing transaction. It’s especially pleasing to know that their communication, organisation and attention to detail helped make the process feel straightforward and well managed.

We take great pride in keeping our clients informed and ensuring matters progress smoothly, so it’s wonderful to hear that you felt confident your case was being handled carefully and without unnecessary delays.

Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

The receptionist always answered the…

The receptionist always answered the phone putting us through to speak to our solicitor each time we requested, which really was a refreshing change. Even our emails had a response , I'd definitely recommend and would use their services again.

May 29, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, I Ruston.

We’re delighted to hear that you found our communication so accessible and responsive throughout your matter. It’s great to know that your calls were handled promptly, that you were able to speak with your solicitor when needed, and that your emails were responded to in a timely manner.

Providing clear and reliable communication is something we take great pride in, so your feedback is especially appreciated.

Thank you for your recommendation and kind comments. We look forward to assisting you again in the future.

With sincere thanks,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

I genuinely can’t fault the service…

I genuinely can’t fault the service from Fidler & Pepper. As a first-time buyer, they made what could have been been a stressful process feel straightforward and manageable. Their app was incredibly helpful and kept me updated throughout the entire journey right up to completion.

Every query I had was answered quickly and professionally, and communication was excellent from start to finish.

A special thank you to Megan, who kept us informed throughout the entire process. She was always responsive, professional, and incredibly supportive, making sure we knew exactly what was happening at every stage. She is a real credit to the team.

I would highly recommend Fidler & Pepper to anyone, especially first-time buyers.

May 29, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Luke.

We’re delighted to hear that, as a first-time buyer, you found the process straightforward and manageable with our support. Buying your first home is such an important milestone, and it’s great to know that the app helped keep you informed and reassured throughout the journey right through to completion.

We’re especially pleased to hear your kind comments about Megan. She will be delighted to know that her responsiveness, professionalism and support helped make the experience so positive for you and ensured you felt fully informed at every stage.

Thank you for taking the time to share your experience. We truly appreciate your recommendation and kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

Great services

I used their services for buying a house. All I can say is that the service was great. Fast and timely replies, easy communication through their platform, clarity.
The process went smoothly and well explaimed from the begining. It was an ordinary purchase but they made everything seems so simple as I purchased a car, not a house.
I highly recommend.

May 29, 2025
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Johny.

We’re delighted to hear that you had such a positive experience with your house purchase. It’s great to know that our communication, responsiveness and online platform helped make the process clear and straightforward from the very beginning.

We’re especially pleased that what can often feel like a complex transaction was made simple and easy to manage for you. Your comparison of buying a house feeling as straightforward as buying a car is a fantastic compliment to the team.

We truly appreciate your recommendation and kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

First class service from start to finish!

First class service from start to finish. Felicity Shaw and Melanie Lawson were totally professional and prompt with any replies regarding any queries. I would strongly recommend this company to anyone and would definitely use their services again. 5*

May 15, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Dawn.

We’re delighted to hear that you received first class service from start to finish. Felicity Shaw and Melanie Lawson will be especially pleased to know that their professionalism and prompt responses to your queries made such a positive impression.

We truly appreciate your recommendation and are delighted to hear that you would use our services again in the future.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

So helpful

So helpful! Hope they get the completion done for us on the agreed date as we really need our first home and can’t wait to move in!

May 29, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your kind review, Parul.

We’re delighted to hear that you have found the team so helpful throughout your matter so far.

We understand how exciting it is to be approaching the purchase of your first home, and we’re grateful for your patience as the process progresses. The team will continue to do everything they can to keep things moving smoothly and keep you updated along the way.

Thank you for your lovely feedback, and we wish you all the very best as you look forward to moving into your new home.

Kind regards,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

Really informative from Gabrielle…

Really informative from Gabrielle Anthony and Melanie Lawson, kept me in the loop the entire time and I didn't need to chase anything. Very efficient and reliable.

May 20, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Liam.

We’re delighted to hear that Gabrielle Anthony and Melanie Lawson kept you informed throughout the process and provided such reliable and efficient service. It’s great to know that communication was so proactive that you never felt the need to chase for updates.

We truly appreciate your kind feedback.

With sincere thanks,
Fidler & Pepper

Rated 5 out of 5 stars

How conveyancing should be approached…

How conveyancing should be approached in the modern world, simple, quick and very efficient. Thanks to Gabrielle and Melanie who made the process seamless with ease of comms through their non-technical app. Happy to recommend and will use again when the time arises, thank you.

May 13, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Dan.

We’re delighted to hear that you found the conveyancing process simple, quick and efficient. It’s especially pleasing to know that Gabrielle and Melanie helped make everything feel seamless and that the app provided an easy and accessible way to communicate and stay updated throughout.

Your comments about how conveyancing should be approached in the modern world are greatly appreciated, and we’re thrilled that the service met your expectations.

Thank you for your recommendation and support. We look forward to assisting you again in the future.

With sincere thanks,
Fidler & Pepper

Rated 5 out of 5 stars

Everything was dealt with efficiently…

Everything was dealt with efficiently and explained clearly by the team, they were able to help when I did not understand something. Thank you

May 28, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your kind review, Debbie.

We’re delighted to hear that everything was dealt with efficiently and explained clearly throughout the process. It’s great to know that the team were able to provide support and guidance whenever you needed clarification.

We truly appreciate your feedback.

With thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

These guys are good!

These guys are good!
My re-mortgage application went through fairly quickly with the help of these guys.
Emma Scollick and Georgie Guest worked diligently to ensure the application process successfully completed in time for the deadline that I had to meet.
Thanks, guys!

May 1, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Jason.

We’re delighted to hear that your remortgage was completed quickly and smoothly, and that Emma Scollick and Georgie Guest worked diligently to help you meet your deadline. It’s great to know that their efforts and support made such a positive difference to your experience.

We truly appreciate your kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

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Rated 5 out of 5 stars

Would highly recommend fidler and…

Would highly recommend fidler and pepper, they were absolutely amazing for the purchase of our first home. Chris, Emma and Neve were so helpful at every stage of the process and were super quick at responding and getting the purchase through. 5 Stars

May 22, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Marcus.

We’re delighted to hear that you had such a positive experience purchasing your first home with us. Chris, Emma and Neve will be especially pleased to know that their support, responsiveness and dedication helped make the process run smoothly from start to finish.

Buying a first home is such an important milestone, and we’re thrilled that we could help make the experience a positive one for you.

We truly appreciate your recommendation and kind feedback.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

“Outstanding support from start to…

“Outstanding support from start to finish, I couldn't have asked for a better legal team to guide me through my remortgage.”

I recently used Fidler & Pepper Lawyers to handle my remortgage, and I am genuinely impressed by the level of service I received throughout the entire process. From the very first call, the team demonstrated not only deep legal expertise but also a refreshing willingness to take the time and explain every step clearly and patiently.

Every call was answered professionally, and I never once felt like I was being rushed or dismissed. They walked me through the legal terminology, the implications of each document, and what to expect at every stage, which gave me real confidence and peace of mind during what can otherwise be a stressful process.

The whole remortgage was completed smoothly and efficiently, with no surprises or last-minute complications. I attribute that entirely to Fidler & Pepper's meticulous attention to detail and proactive communication. I always knew where things stood, and any paperwork that needed my attention was explained thoroughly before I was asked to sign anything.

I would wholeheartedly recommend Fidler & Pepper Lawyers to anyone navigating a remortgage or any other property transaction.

Mr and Mrs Stanciu

February 1, 2026
Unprompted review
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Reply from Fidler & Pepper

We’re delighted to hear that you were so impressed with the service you received throughout your remortgage. It’s especially rewarding to know that the team’s professionalism, clear communication and willingness to explain each stage of the process helped give you confidence and peace of mind.

We take great pride in ensuring our clients feel informed and supported, so it’s fantastic to hear that our proactive approach and attention to detail made the experience smooth, efficient and stress free for you.

Thank you for taking the time to share such thoughtful feedback. We truly appreciate your recommendation and are delighted that we could assist with your remortgage.

With sincere thanks,
Fidler & Pepper Lawyers

Rated 5 out of 5 stars

I used Fidler &Pepper for buying a Property

I used Fidler &Pepper for buying a property!The company provided outstanding support during my house purchase. Communication was clear, timelines were well managed, and every concern I had was handled quickly and professionally. Their expertise gave me confidence in making the right decisions, and I’m very happy with the overall experience.

Thank you for your help!

Sincerely

Costel G and Kati G

May 26, 2026
Unprompted review
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Reply from Fidler & Pepper

Thank you for your wonderful review, Kati.

We’re delighted to hear that you had such a positive experience with your house purchase and that the team provided outstanding support throughout. It’s great to know that communication was clear, timelines were well managed, and any concerns you had were dealt with quickly and professionally.

We’re especially pleased that our guidance and expertise helped give you confidence throughout the process. Your kind feedback means a great deal to us.

With sincere thanks,
Fidler & Pepper Lawyers

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