Fido Reviews 3,111

Dealing with Fido has been an absolute nightmare.
After two weeks of back‑and‑forth, multiple calls, and being explicitly promised a deal, Fido flat‑out refused to honor what their own representatives committed to. I escalated properly, documented everything, and even went as far as filing a CCTS complaint, which was accepted; yet Fido still called back only to say they’re not honoring the deal anyway.

What’s the point of promises, escalations, or consumer protection processes if the company simply ignores them?

This isn’t a misunderstanding...it’s a pattern of wasting customer's time, moving goalposts, and hoping people will give up. Meanwhile, my family (including my son) is left dealing with the disappointment caused by Fido’s failure to stand by its word.

If you value honesty, accountability, or basic respect as a customer, think twice before choosing Fido. I’ve never had to work this hard just to get a company to do what it said it would do.

Bad customer service, rose monthly price by 9$, also can't transfer SIM to ESIM automatically like other companies, requires you to call them. When you do call them, AI answers and you need to schedule an appointment to talk to an agent. When they do call me, they start asking security questions and end up telling me I didn't answer all of them correctly and that I have no other choice but to go in store to transfer my line. Won't catch me with Fido anymore, shouldn't be this complicated to transfer a line to a new phone when other companies to it automatically.

Seriously bad customer service. I've been their customer for more than 10 years, they have never been this bad! Humans are absolutely out of the reach which means you can't solve any issue you have efficiently. AI destroyed their customer service. If you have an issue with your bill, it is impossible to send an email so you can have a traceable communication. They are forcing AI assistants, days later you might get a call and you will never have a written trace of what they offered and said. They are not trustworthy anymore. Sad, they used to were a good provider, when humans did the work.

Since December 2025, I've called five times to request a refund for a $165.00 payment I mistakenly made to an old Fido account I had several years ago. Each time, I had to repeat the same story and explain that I'd moved so they could send the refund to my current address.
I'm extremely frustrated and feel like my hard-earned money has been stolen. They always tell me I'll receive the refund in two to three weeks, but three months have passed and it hasn't arrived.
I'm not going to pursue this anymore! I'm available to anyone who wants to take class action against this company's abuses.

They are horrible, the AI who picks up the phone has only one aim "to make a payment". I think scammers are sneaking into their system and getting the details and they would start contacting the customers and card ID and details especially if you are changing the account. How the scammers get this information dont know. If we need to inform fido then it is not possible as AI would not allow, if at all it does after 2-3 hours. The agent on the other hand they disconnect the call if we ask for interaction ID. Other than that they say a figure on payment and would deduct for that month and next month onwards they charge high. If you don"t have a track of payments they would absolutely strangle you. All over it is a horrible service. Adv not to take their connection.

I cancelled my Fido's mobile service in Aug 2025 and expected to get refund of $14.80 by cheque. Till January 2026 I had never received it, then made a call that promised they would send a replacement cheque after they stopped payment 1st cheque issued in Aug 2025. I received a letter from Fido in Jan 9, 2026 that would stop payment and re-issue a cheque. Up to March 17, 2026 I have never received. I made a call again in March 17th, that specialist kept me waiting for no other solution than they would cancel the cheque (don't know when they issued) and would re-issue, wanted me to wait for 4 to 6 weeks.

if i could give negative stars i would. DO NOT I REPEAT DO NOT GO WITH FIDO OR ROGERS they are thieves that gives mediocre services. worst connection ive ever seen. if you are in a concrete building you can say goodbye to your connection. customer service is literally nonexistant. their employes are the worst ive ever seen. talking to someone is virtually impossible unless you make an appointment that takes 3 days for them to call you back... that said never ever have fido or rogers as providers.. if there was a button to make their company go up in flames i would press it untill my arms give out.

My wife's Samsung S21 kissed the ghost and we needed to upgrade. We're a Rogers customer and went to one of their stores - my recommendation - DON'T. The baloney the store employee was spuing was next level and the level of unprofessionalism was mind boggling. We were so aggravated by the situation that we basically walked out. We wandered to the FIDO kiosk and spoke with Kern and WOW I could not be more happy. What a great experience!!! Customer service was on point, no ridiculous upsell, he listened to what we needed, offered a package and we put in motion. Ended up with (3) S26's.
If you're in the Kitchener/Waterloo area and go to the Fairway Mall and need a phone/plan - do yourself a favor and go and find Kern or Emmette at the Kiosk. I would give 5 Stars but the administration (meaning the paperwork they have to complete is snails pace) - this is not a reflection of the people.

Well it seems I am not alone in this issue…I was a customer with Fido for 16 years, my bf switched to Virgin and they offered me a line $45 for 50gb but I said no thanks, I’ll give Fido a chance to match because they’ve always taken good care of me. I called AND went in, both times I was told I had “no offers” the guy in store said he could get me to $40-50 except I had to sign up for their Mastercard and automatic payments (this is fine) but I don’t want a Mastercard, I want a cheaper phone plan. My family has multiple plans all $50-56 for 120-135gbs data with Fido so I don’t understand why I was paying $75 for 20gb and after 16 years there’s really nothing better they could do. At the store, I was suggested pre-pay plan, cancel my account and re-sign, getting a Mastercard, anything but trying to match the deals I mentioned. I said I was going to see if I could get the plan at Virgin and will switch, was basically told good luck, all phone carriers are doing similar things and Fido has way better reception. It was very strange then I went right to Virgin and switched over at a price even less than they first offered, no strings attached and no issues with signal. Somewhere along the line, their customer service has completely gone out the window and they don’t value your long term loyalty as a customer. If Fido has been doing the same to you, this is your sign to switch or if you are contemplating signing up…don’t.

More like a 0 cause you should be able to change your bank info on the phone but it give you to option and they are NOT it a shitty experience I have had should have stayed with lucky

Horrible company, I cancel line before I even start using it. No customer service available, after scheduling call back to cancel, CSR disconnect.
STAY AWAY FROM THIS HORROR
update, after cancelling and not even use a single minute or bite on data, ending pay within the grace period 10 dollars out of ORIGINAL bill of 132.00 original first bill and good few hours of fighting with this hopeless company and going back and forth to Costco wireless
STAY AWAY FROM THIS FRAUD

JUST TERRIBLE! GO SOMEWHERE ELSE!Smaller companies have a WAY better system than this. After promising of not charging a $80 help fee. The system was down and they didn't even apologize. They still charge me for it on my bill, AND instead of giving me a refund, they tell me it will be a credit for the next bill. But in order to do that it has to be through a dispute link through an AI chat box, while I'm on the phone with a representative.

What type of lost system do they have?!

DONT GO WITH FIDO. BROKEN PROMISES AND CONFUSION

Why does Fido outsource everything to one country and hire people who are clearly not overburdened with intelligence? Communication is nearly impossible.
What can one expect, really? I once had a similar situation in another country years ago — technicians came to fix the water supply in my apartment in DXB, forgot to turn off the tap, and water started pouring from the ceiling like a waterfall.

If I could give Fido a 0 rating I would. Was forced to moved to them when current company was bought out. Service progressively got worse and customer service was non-existent. Now that I'm with a better provider, I can't reach a customer service representative to get a refund of the last bill. My account has been closed for 3 months and no sign of getting my money back.

Never used the service. Took 3 weeks for the phone to arrive. You can’t call to speak with anyone. Finally spoke with them and they cancelled one line not the 2nd. By the time I realized and called back they refused to cancel the 2nd line. They are charging me for 2 months service I did not use. Never connected the phone.

When Incompetence meets ignorance you unfortunately got those kind of business.
First : they won't pay their workers ( driving all around the city , wasting time n gas ⛽).
Second : it's a "bubble gum" 🤢 business as they really don't know what they're doing.
Third : ELAINE (the lady) is simply an ignorant person. So much things she has to figure out.

Ive been trying to cancel my number because a business is advertising it on their website and I keep getting calls from random customers. Wouldn't do it in store. Did the callback request thing. Guy on callback said I can't cancel it cause my sister set it up for me. So she got a call back. They kept stalling and disconnecting the call on purpose multiple times then said they'll call back in 4 days.

Absolutely the worst customer service I have ever experienced with any company. They make it difficult to contact their team and when you do contact them, they will spend the entire time trying to upsell you or mislead you instead of solving your issue at hand. I was a customer with them for 3 years, I wish I cancelled after a month.

worst company. their service dont work abroad. they will rob u. i got quote for 2 numbers, got charged for $180. they took me to collections. no one was never able to reach customer service. i have never been so disappointed in a company than fido. If u want to save money please pay extra a little bit more to other companies and save urself money and headache.

There is no customer service support at all. You communicate with Chat boat and then with India. Who sold Canadian company to Bollywood? Its ridiculous.