Fido Reviews 3,137

Fido is suck, no live customer service talks to automated machines the most poor customers service and always price hike in every few months.

Worst phone plan, worst customer service, going to switch as soon as my contract ends.

Was a customer for over 25 years, recently switched providers because Fido customer service and support has become total garbage. Can't get a hold of anyone, all automated. When you do speak with someone they lie about plans, fees, pricing. Filed a complaint with the CCTS. Fido needs to shut down.

Fido is right up there with horrible customer service. These companies do not care if your a long standing customer. I receive multiple emails and all are always contracting each other. If you want to talk to someone you have to make an appt and it's days away from the day you call. Just waiting for my contract to end.

Bad attitude of dealing customers with AI only. Customer's are humans, not jut a tools for earning money.

After 15+ years I’m officially done with Fido. Why did it take this long ? Lovely customer ? They give u nothing . They keep changing all the plans around so once you find a plan stick to it you will loose many features for more expensive price . To loose in the End . The customer service is appalling. We willleave the topic a lone that no one there speaks English. And I’d like to highlight how incompetent they are . Moving to Cogeco was the best decision I made 62 dollars on savings . I highly suggest anyone to move. Another upsetting factor is th fact that it’s impossible to talk to someone on the phone now !!!!! - Fido it was nice knowing you . I will be pulling my mom and sister to Cogeco too

I am with Fido 16 years,I should canceled a long time ago, horrible service in Canada.
I have a plan unlimited calls and messages over canada only, Fido charged me $72.00 what for?
I can’t send simple messages without internet, unbelievable.today called me a customer solution specialist,this is so funny I asked him which city you are calling from, he said from India, he didn’t answer for my questions,his English is terrible,what I pay for??? I don’t want to deal with people who call me from India,I am going to find another provider.
I wish all people in Canada leave Fido
Horrible service and customer service is disgusting!!

OMG. They charged me a $20 fee for using a "specialist" to change my phone plan when I did it online myself, and it's been a NIGHTMARE trying to get a refund. It takes days to get a live person on the line and then they just submit the request for review, only to get an email says later declining a refund. Today is Tuesday morning. To get a live person on the phone, again, I have to wait until Friday! Ridiculous customer service!

Fido used to have the best customer service, but now they have the worst customer service. People are rude, unprofessional, and don't know what they are talking about. Some of them don't really speak English. One star is too much for their garbage service.

The worst communication ever!!! There is a robot with technical issues all the times. The costumer service from India are not helpful at all. The accent is not understandable!!! Lazy not helpful people!

Been with Fido for 16 years, mostly due to my laziness of switching companies. They offer refurbished phones on their website but when you try to order one you end up with an email several days later claiming it’s back ordered due to high demand, then after a month they ship you a new phone for 3 times the price you agreed to. Then dealing with customer service is a nightmare and they provide no actual solution other than to generate a return for the device. Leaving that company is the best option, their phone plans are good for new customers only, once you’re in they stick you with higher priced plans and no assistance from customer service

I asked them to change the date of my automatic payment from the 30th to the 15th of each month. But they still didn’t do it after they assured me it will be done.I have No confidence in them.

2024 dec now 2025 dec In niagra the download speed is less than 2Mbps and upload is 0.15Mbps, what is the government regulatory doing. Even google is not working with this speed.

I had a disappointing experience with Fido in Vancouver. I contacted their customer service at +1 (888) 481‑3436 because my bill had increased without prior notice.

The representative’s attitude was unprofessional, and they told me that they cannot lower the bill for this month, only for the next one. This is completely unfair and unacceptable.

Overall, I do not recommend Fido due to poor customer service and unfair billing practices.

The AI customer service is purposely frustrating and poorly optimized in the hopes customers will give up rather than try to have their issues addressed. I was simply trying to return a call I had received which turned into a half hour headache trying to navigate the AI systems only to have to wait a full week for a customer service rep to call me back.
The purpose of these AI customer service options to to get customers used to the idea of having no more customer service. I would be 100x happier just walking to a location rather than the false promise of phone service. Phone service is not something fido supports anymore, it's not designed to be useful, it's built to suck. It's job is to have people so frustrated after the interaction they never want to make an attempt to contact customer support ever again.

I joined up with fido over halfway into November from.rogers because it was a black Friday deal. I had then look into my bill bevause on the black Friday deal it says 0.00 activation fee on it. I still have the picture saves of the new plan. Fido is going against their plan and charging me $192 on my first bill. I was told that I would only have to pay the 2 months worth which was $90 . Fido is going against their plan and it's called false advertisement. Be aware of fido with their deal Plans. I am recommending maybe switching off fido plan now because of this.

I had big problems when I first signed up. I took a 2-yr plan with a pre-loved phone that was to cost $25/month for the 2 yrs, then I would own it.

The first phone they sent didn't work. They sent a second and I returned the first. The second worked fine. I received my first bill and it was for over $3,000. They billed me the full cost of 2 phones. When I phoned the agent asked for proof I returned the first phone, which I didn't have. I admitted I didn't have it but stood my ground. He insisted they didn't receive it. After some searching he found proof that it had been received. (Phew!!) Long story long, it took MONTHS to get a normal bill from them. I would phone each time I received a bill and a very nice agent would read through the notes on my file and assure me that it would all be straightened out when I received my next bill, except that for several months that was not the case. I was still being charged outright for two phones plus interest. So now when I phoned, I not only wanted that outright charge to be removed for the two phones, but I also wanted the interest to be reversed. After several months, I finally got a regular bill from them, but I was still being billed interest. I wouldn't let it go. I kept phoning every month until they finally got rid of the interest charges. I think it was a good six months before I had a correct bill from them. Oh, and the calls always took over an hour. The agent would have to read through the notes, ask me questions, then try to digest the story. It was never quick.

I told them at the time that when this contract was over, I was out of there. I tried to get them to cancel the contract on the grounds that they couldn't get it right, but of course they wouldn't do that. I didn't think they would, but it was worth a try. Now the two years is up and I want to be gone so I phoned them today and to my surprise, you can't actually speak to a person. You speak to a disembodied voice that sets up a later appointment for you. So I called on a Sunday afternoon and will get a callback from somebody on Wednesday afternoon. That's how long it takes to actually speak to someone. Customer service from this company is just awful. I ended up with a different company offering much lower charges for much more data. Very happy.

It's very sad that Fido doesn't want their staff to have to deal with their customers. If they keep it up, they won't have to worry because customers will move along. I called another provider today and within a minute I had somebody on the phone who was very helpful. Listen up, Fido. You're making a mess of things.

Poor customer service. They don't back up what they say. They sent me an email removing add-ons 2GB/$25 and giving us 10 GB free. I asked why free, was told it was my lucky day???? then turned around 2 weeks later and charge us $75 for 6 GB that was used. I can't even find an add on through the website of 2GB/$25 .... Who would even pay that? I said that was part of the 10 free. They don't stand behind their actions and will only reverse $50 when I could have gotten 8GB/$20 to start withand see that offer on the website. Very sneaky, poor service and pathetic for a billion dollar company 😠

Fido’s practices are confusing and unfair. They are pressuring customers to replace phones by insisting that devices which have worked flawlessly for years are no longer compatible with their updated network. On top of that, they are imposing a $75 penalty for not being on this new network.
What makes the situation worse is the lack of proper customer support. There is no direct live customer service available, and customers are forced to schedule an appointment just to speak with someone, even for urgent billing issues.
Despite multiple attempts, they refused to reverse the charge. This approach is unacceptable and demonstrates a lack of respect for customers. As a result, I am moving all company lines to another provider. I will not be doing business with Fido again and strongly recommend others stay away.

Poor customer service. Increase fee without notice and force you to change new plan.