Fido Reviews 3,134

I switched to Fido because of a good deal they were giving on the new Google pixel 10 pro XL, on the website it said the month payment would be 59.60$, I have a photo of the website as proof, they continue to charge me over 100$ saying that was not the monthly price for the phone!! Stay away from this company!!

I wanted to leave 0 stars but had to put 1. I have been with fido for a decade, they charged me a suspension fee of 75 dollars for being a month late on payment. Not only did i have to wait 3 days for a call back, but when I finally spoke to them, they could not answer why I have a suspension charge when my line has not been suspended. The manager would not remove it. So I ask to speak to the manager and at first he declined, I asked for his info and the all the agent could give me was that his name is Mohammed, what? No full name, no ID, no badge, just my name is Mohammed. This is a manager in Canada? Who won't give the proper credentials and says all i can tell you is my name is Mohammed? Fido has fallen and is a trash company and I will never do business with them as long as I live, disrespectful, rude, and belittling people. They're losing an 1300 dollar a year account for 75 dollars. Save yourself the headache and stay away from this trash company who treats customers who have been with them for decades like they're worthless.

Fido is misleading. They are forcing customers to change their phone by claiming that devices which previously worked perfectly no longer support their new network. On top of that, they are charging an unjustified $75 fee for not using this new network—despite the fact that my five-year-old phone is technically incompatible with it.

They refused to remove this charge. This practice is unacceptable and lacks transparency. As a result, I am switching providers for all the smartphones used by my company. I will not use Fido again and strongly advise others to avoid them.

Terrible products and non-existent customer service, would highly recommend anyone reading this to just get a VOIP or a prepaid plan from a large retail, same amount of services for 1/2 to 1/4 the price.

Worst phone service, horrible customer service. Everything is just horrible. I’m surprised how they are still in business. They are definitely not prioritizing customer service or loyalty. I would not recommend this service for any one in Canada especially as a new comer. It will be one of the worst decisions you could ever make. Thank me later.

This has been one of the most frustrating and disappointing customer service experiences I have ever had.

I followed the proper process to suspend my mobile line before traveling. While I was abroad, with zero usage (no calls, no data, nothing), my line was reactivated without my consent and I started receiving monthly bills.

For months, I tried to resolve this:

Contacted customer care multiple times

Called 611 repeatedly and was promised callbacks that never happened

Used online support channels with no real solution or accountability

Despite not using the service at all, I kept receiving new charges, late fees, and warnings, month after month. No one took ownership of the issue. It felt like the system only knows how to send bills, not help customers.

Being charged continuously for a service you never used, while customer care is unreachable or ineffective, is unacceptable. This experience left me feeling ignored, helpless, and disrespected as a customer.

This is poor customer treatment, and absolutely not what I expect from a major telecom provider.

Would not recommend based on customer care alone

So if I could I would give a negative review I need one question answered that was it one question. I was told by that stupid bot they have it would be 5 days to get a call back , well I went to Rodger’s in the mall and got the answer to my question.Well Fido you can shove your business and your Jack bot where the sun dont shine,and to the female who phoned back on the fifth day. You are useless ! Iam gone to a different provider.

I don't know what's happened to Fido but after nearly 2 decades, I'm leaving. I called because I need help with my phone, it's a tech issue but yet their AI system wouldn't even let me sit on hold, which I would have done, no instead I'm forced to make an appointment, either tomorrow or Saturday. WTH!! I'm having technical issues with my phone and I have to wait at least a day? And of course it's only at times when I'm at work and can't be on the phone with tech support. Who came up with that brilliant plan? If I'm calling right now, it's because this is when I need help and this is when I have time to sit and wait! Not to mention in the last three months my bill has gone up at least four dollars, no warning, no reason, nothing. Bye fido, here's my cancelation paperwork, GO FETCH!

Very bad customer care. Online chat is worst.
Worst ever service provider.
I spoke and got a $5 loyalty discount, instead of deducting it to my bill, they added $5.
Now cannot call back until tomorrow.
What a joke.
Going to bell, they provide better services.

They deserve a zero

Keep charging me roaming fees even tho I am nowhere near the states, over 200$ so far

Crooks

I canceled 2 cell lines and 1 house line . Fido keeps increasing my bill. Not easy to reach out .fido keeps making up rules everyday. Stay away from this cell provider.

If I could give fido a big zero rating I would. Customer service and tech suport absolutely horrid. As of Dec 15 25 you will not be able to get real human customer service representatives One has to use the virtusl assistance then Fido will call back you at a time they pick but of course they do not call you back. So no human representatives to voice concern rather if you have tech issues or ant other issue. When did get a real human rep. They knew nothing. Even your phone wS not working and you have proof they still claimed nothing wrong their end. Do not do not do not give fido roger any businesss horrid horrid horrid service . Shame on Rogers and Fido you a the worst company going. All your concerned is about making a fast buck.

Unfortunately, zero star is not available as rating. Fido has lost it. I am with them since they first came to Ottawa. On occasion they appreciated my loyalty. Now I feel they appreciate my stupidity of hoping they will improve. Constant increases of prices, placed on the last page of the bill. Availability to speak to an agent in days from the day you call. Terrible customer service that hinges on mockery. They should be ashamed by how they conduct their business in Canada. Whichever authority is responsible for how companies like Fido treats clients are sleeping at the wheel, while we pay trough the noses for a subpar service.

Customer Service is fine, it doesn't work, you can't get through and when you do get through, the machine turns on and no one calls back. If it's urgent, there's no way to connect to find out something or some emergency.

Anytime there’s an issue I have to wait 2-4 days to talk to a human being! Now they’re charging $20 per line to have a customer service rep change your plan over the phone! I changed my plan myself online a few days ago but requested an appointment to speak to a human being and she and I spoke about plans but she made no changes as there weren’t better offers than the one I had chosen online and my bill came today charging me $40 in addition to not only my new plans for 2 phones, but also full charges for the old plans for those phones. So $187 for 2 bring your own phone bills because their system is garbage! I’m not sure I’m staying with Fido after this. Having to wait half of a week to get something resolved and possibly being charged for that help is utterly disgusting.

I have been with Fido for over twenty years I called today for support they want to call me back you cannot talk to them I guess it’s time for me to look for a new provider not happy with them Fido called me back at 4 30 I told the agent I wasn’t happy told him I can’t leave a message that Fido would call me back he said that Fido don’t call back that o had to talk to a technician I said if you don’t do call back why are you calling me he said how can I help you I said don’t you listen to what I said to you he ignored what I said to him and I just hung up. The phone fighter was good until they joined with Rogers and now I’m online looking to find another cell phone provider. This is totally ridiculous. Fido shame on you.

I had a terrible experience with Fido. The website was confusing and hard to navigate, making it difficult to find basic information. Customer service was unhelpful and frustrating, with long wait times and vague responses. Overall, poor service and a frustrating experience. I’ll be switching to a different provider.

Fido has gone down the toilet fast, you can thank Rogers for that. Ever since Rogers bought them out they have become greedy to their loyal customers, and now they're just going to lose a lot of customers. On top of that, their customer service is a complete joke now, they have an AI doing all the human work and you can't even speak to someone now, but let's raise your bill $5 every year to help pay for the AI you have to speak to, what a joke. Fido used to be so good but no more, good job Rogers screwing it up.

I never thought it would happen to FIDO, meaning horrible customer service...unable to reach live assistance, having to wait days to speak to someone. Managers have no authorization to negotiate. Manager (Wayne) was unable to tell me why 2 increases within the last 2 months & no sorry to hear you are planning on leave us. What a shock that customer service went from a 10 to a 1 within such a short time!!

Hello,

I am extremely disappointed with the customer service I recently received. My daughter has a 100-minute outgoing call limit, and we were charged for going over that limit. I contacted Fido and spoke with a manager named Matthew, and we were on the phone for over two hours.

During that call, he gave me a reference number, offered to change my plan, and said he could provide a $50–$80 reimbursement if I switched to the new plan. I told him I would think about it and call back. I specifically asked him to make sure he added detailed notes so that I would not need to repeat everything.

A few days later, I called back—only to discover that no notes were added. I ended up spending another three hours on the phone. The second manager I spoke with told me they could only reimburse $20, completely ignoring what was previously offered.

As a customer of over 20 years with five lines under Rogers/Fido, this is unacceptable. I was also told that “all calls are recorded,” yet they were unable to review the previous conversation with Matthew.

I am requesting the following:

Honor the original reimbursement offer of $50–$80 as discussed with Manager Matthew.

Correct the account notes and ensure proper documentation moving forward.

Provide clarification on why the previous manager’s commitment was not honored and why call recordings cannot be accessed.

I expect a prompt resolution, considering the amount of time I have already spent trying to resolve this issue.

Thank you.