Fido Reviews 3,137

1 ) Online chat was stopped
2 ) You cannot speak to someone, You have to make an appointment for a call back. Which is several hours from the time you initially place the call
3) This is the 4th call I have made to Fido (have been a customer since 2011) and they do not understand the questions and my description of the problem.
I will most likely be cancelling Fido as my cell provider and going somewhere else.
Our call centers should be moved back to Canada.

Fido store that is on 8388 128 street I experienced the worst customer service ever. Their agent Ravneet Kaur literally shouted and harassed me at the store while I went to clear my doubts about my current plan. I don't know why she behaved that way but I was completely in shock. Please never go to that store.

Well, my account was just hacked. Got an email that my PIN was changed and I cant log in to my account. Stores are closed and only AI is answering the phone. Apparently a human will call me tomorrow. While all my information is in a hackers hands until then. Bravo on cost cutting! Choose a different company if youre looking for a provider.

Our Sales representative Shams did an excellent job, he was very knowledgeable, saved us a lot of money, and was very quick in the service delivery.

Rogers owns Fido.
Rogers is the reason Fido has turned to really bad service. Rogers wants Fido to be equally bad on service and then get those who have no clue turn to Rogers for service only to learn that Rogers is in fact WORSE.
FIDO was good until Rogers greed closed customer service and sent call backs - 4 days later - to somewhere they don't speak English well.

AI. For the help bot.. robot. Dumb and useless. Call them for help..nope get AI. Get hung up on. Get a call back..oh..wow..miracle.. oh!!. Their English is poor. Get hung up on.
Can't change your own plan on their terrible AP. The plans offered are all INCREASES to what I already have. I WANT LOWER options... GREEDY COMPANY. I don't use 3 gigs a month. Im stuck with 120. IF you reach a human.. Fido charges $20 for THEM to change your plan.. even IF they don't offer ANYTHING lower on their ap. Difficult to use the ap.
LATE BILL by a DAY?? $60 fee
Upgrade a cell.. ? Even if you're a current customer $80 hookup fee!!!.

Customer Support workers probably have a listening and speaking score of 1/10. I called recently to change my shipping address to 305. The person I was talking to had a thick accent and I barely understand what he was saying. He however said "305" correctly and I assumed he did it right. I reached out to Purolator earlier because the package is still not here. turns out the address was changed to room "350" not 305. This package has been out there for more than a week now. THIS IS NOT OKAY.

Recurrent Unjust Roaming Charges – Disappointing Experience

I’ve been a loyal Fido customer for quite some time, but unfortunately, I’ve encountered recurring issues with unjust roaming charges. Despite never using roaming services when I travel—relying solely on Wi-Fi and keeping my data off—I’ve still been charged for roaming multiple times. Each time I returned from a trip, I had to call customer service, and while they did refund the charges initially, my most recent claim was declined. This experience has been really frustrating and disappointing. I hope Fido can address this issue and improve their customer service moving forward.

0 customers service. Virtual assistant suck.

I need my phone! I called Customer service and "Jack" scheduled a callback for 1:00 pm Nov 7....no one called.....So I scheduled another callback for 7:00 pm Nov 7....no one called. Now have scheduled another call back for Nov 8 at 4:30. I just want my phone to work!!!!!

Since Rogers bought Fido, the service has become unacceptable. They now charge activation fees, the customer service is terrible, and the agents clearly aren’t properly trained before they start taking calls. I received what seemed like a good offer, but it was very poorly explained, and no one warned me about the additional fees. I’ve even had someone hang up on me after an unpleasant discussion. Very disappointing experience overall.

If I can rate Rogers and Fido a big 0 I would.
Best piece of advise I can give you… NEVER NEVER SIGN UP WITH THEM.

Not happy with customer service. Had to schedule an appt for the next day. Got the call back but such broken english that was VERY hard to understand. I wanted a lower plan as I am 76 yrs old & dont need tons of data. I asked about loyalty plan. Then when he was non stop talking, I cut in to say I do not understand what you mean. WAS THEN CUTOFF.

This virtual AI I customer care system is terrible. If you're in the pinch and you need to fix something right away, you now have to wait for someone to call you back. What's the point? This is awful and if you need to fix a technical problem we can't even get nobody right away. It just hangs up on you because there's no one available to help you like. I've been a fighter for years because it's a good company. The phone plans are amazing, but now with this I'm considering to switch my provider at this point.

I have problem in my phone line and canceling my subscription and I talked to one of your customers service in the phone. The 1st guy i talked to is fine and the conversation went well after he transferred me to an INDIAN GUY with THICK ACCENT the conversation took longer. I asked him to cancel it effectively and unlock my phone but he talk to me and chit chat i am in different country and the time difference in huge. I dont want to waste my time in his nonsense. YOUR CUSTOMER SERVICE SUCKS!!!! Please put someone who can understand and can talk clearly!!!!

SUCH AS BAD PROVIDER, NEVER AGAIN.

After many years of inexplicable fees slapped on my bills, unresponsive customer service... the killing blow was 30$ of "corrective roaming fees" 2 months after a trip abroad; where each day of roaming usage was duly paid in full. Oh and yes, I had to ask them to cancel 2 days of erroneous roaming billing in the states... when I traveled to Costa Rica. My days of hating Fido are now behind me.

Changing providers took 10 minutes, and now my bill is half of what it was.

Don't let the perception of high switching cost deter you from doing what's right.

The worst support service of any company I’ve ever come across in any industry. The only plausible explanation for a contact/support system this incompetent is that Fido actually no longer has any human employees and is now being run by a semi-sentient vacuum cleaner.

Only way to speak to a live agent is to schedule a call back and you are given options sometimes starting with the next day or later at certain times. Tried this once already and my agent was from overseas and did not have a clue about Fido billing and or roaming. Going to look at other companies, but will check out their customer service end first. Was fairly happy with Fido but this changes everything and I look at them completely different now. In a very negative way.

I have been with Fido since I got my first phone. Last year I called to complain about their high prices. I was given a new price of 29.99 for 20G. This was supposed to forever and unchanged. Jokes. It's been a challenging year for me and after hecking my bill I see it's now 37.50 a month. Call to complain what a joke. No humans had to make an appointment to speak to a person. When I couldn't remember my code he said he could no longer speak to me. Told him fine next time someone knocks with a better offer I will listen and hung up. I then hung up. He calls me back to tell me that if I go to a store with photo id and get my code he can help me. I gave him my opinion and hung up again. Disgusting company I want them to have 0 stars.

Fido sent me a certified pre-owned device that took a month and a half to get to me in the first place, because when I made my online order they said they had no record of it even with the confirmation email sitting in my inbox. So I ordered again over the phone and they charged me an $80 service fee for it that I had to later dispute. The phone arrived with a broken microphone. It took me 3 months, 2 in-store visits, 8 scheduled phone calls through their stupid automated system, and at least 8 hours of my time to get a hold of the right person to get it replaced. And who knows, as that is what they've told me, but it hasn't arrived in the mail yet. When I asked a manager as a 8 year loyal customer if they could do anything for me after providing me months of the worst customer service imaginable, they basically just said their system is complicated and they have lots of customer service agents in "training" and offered me nothing. Basically, they stated that I was still getting a better deal than getting a new phone independently. Now I'm stuck in a 2-year contract with them with this phone that for all I know may not even arrive. Absolutely horrendous.