Fido Reviews 3,137

I never thought it would happen to FIDO, meaning horrible customer service...unable to reach live assistance, having to wait days to speak to someone. Managers have no authorization to negotiate. Manager (Wayne) was unable to tell me why 2 increases within the last 2 months & no sorry to hear you are planning on leave us. What a shock that customer service went from a 10 to a 1 within such a short time!!

Hello,

I am extremely disappointed with the customer service I recently received. My daughter has a 100-minute outgoing call limit, and we were charged for going over that limit. I contacted Fido and spoke with a manager named Matthew, and we were on the phone for over two hours.

During that call, he gave me a reference number, offered to change my plan, and said he could provide a $50–$80 reimbursement if I switched to the new plan. I told him I would think about it and call back. I specifically asked him to make sure he added detailed notes so that I would not need to repeat everything.

A few days later, I called back—only to discover that no notes were added. I ended up spending another three hours on the phone. The second manager I spoke with told me they could only reimburse $20, completely ignoring what was previously offered.

As a customer of over 20 years with five lines under Rogers/Fido, this is unacceptable. I was also told that “all calls are recorded,” yet they were unable to review the previous conversation with Matthew.

I am requesting the following:

Honor the original reimbursement offer of $50–$80 as discussed with Manager Matthew.

Correct the account notes and ensure proper documentation moving forward.

Provide clarification on why the previous manager’s commitment was not honored and why call recordings cannot be accessed.

I expect a prompt resolution, considering the amount of time I have already spent trying to resolve this issue.

Thank you.

One star feels generous. Customer service is terrible—I had to wait over two days for a call back on a technical issue that needed urgent attention. The network coverage is consistently poor for both data and mobile. I regret switching to FIDO.

WITH FIDO, YOU CAN’T EVEN TALK TO A REAL PERSON. THAT VIRTUAL ASSISTANT IS SUCK !!! YOU ARE VERY LIMITED TO WHAT YOU WANT TO GET DONE. THE COMPANY JUST CHARGE YOU WITH HIDDEN CHARGES AND KEPT BILLING YOU MONTHS IN ADVANCE. I WILL CHANGE MY COMPANY TO EITHER BELL OR TELUS.

I’ve had a very frustrating experience with Fido’s customer service. I called once and they called me back, but things got worse afterwards. Their automated phone system is unbelievable — after my second call, it blocked me completely. When I tried to follow the instructions (for example, pressing 2 for account problems), I kept getting the same message: “Due to a technical problem, we cannot connect you to an agent right now.”

No matter what option I chose, I couldn’t reach a human agent. The system just kept looping and refusing to connect me. For a company of this size, this level of customer support is extremely disappointing.

I hope they fix their phone system, because customers deserve better access to support.

Was using Fido for almost 2 years, not knowing any better, the coverage is terrible - everywhere, constantly not getting reception in places my friends could.

One day, after a month trip to Asia, I come back home to realising they had charged me almost $90 for roaming while I was overseas. I did my best to disable roaming, and whatever I could in the app. Still, I received an occasional “You have roaming! You can use it at a rate of $18 a day” SMS a few times during my trip. I decided to pay no mind to it because I had all my settings turned off for roaming. I used a SIM card for my entire trip from a different provider so I had no business using their expensive data.

Today I went to this Fido store and explained my situation to the customer service representative, only for him to respond in a very outwardly aggressive tone. I walked out the store and straight to Bell and was greeted by a pleasant group of workers who explained to me all the plans.

I subscribed to the highest tier international data plan available so I don’t have to deal with this nonsense anymore. Even so, it is still cheaper than what Fido was trying to charge me for roaming monthly. I simply don’t like getting unexpected charges and would rather pay for good service.

If you’re thinking of using Fido, don’t think about what you are getting for the discounted prices. Think about what you are not getting. That’s how they are providing Roger service at a discount.

5G+ on Bell was the difference between a 180mbps and 900mbps immediately after on my Ookla Speedtest.

FIDO will try to scam you and take extra money any way they can. Avoid them!

I would have left zero stars but one star was the minimum allowed.
Fido has reasonable prices but zero customer service.
It is all virtual assistants who made me make an appointment to speak to a live agent the next day.
I waited for the appointed time and the call went directly to my voicemail. Phone never rang. Didn’t even show up that they had called at all. Just a missed message.
Horrible customer service.
If you care about your blood pressure, pay more for a phone plan elsewhere.

Rogers tech support is absolutely brutal.

I have now been on hold for a second day in a row awaiting tech supports. Its 57 minutes and counting now.

Yesterday same story, they cannot answer because they are too busy so its not possible and will answer when possible.

Exactly what does possible and impossible have to do with anything? This has to have be one of the most useless and frustrating experiences ever so I WOULD NEVER CALL A ROGERS TOLL FREE NUMBER FOR SUPPORT. Its now been 45 minutes waiting be with you as soon as possible please continue to hold to keep your place in line yeah 45 minutes unbelievable terrible terrible wasted minutes. wasted minutes

Next time my bill is due i will respond by saying that my line is extremely busy at present therefore its not possible so please wait in line while I deal with other collectors and then I'll be with you as soon as its possible.

no thank you,

Michael Falconi
(416)999-6692

Don't be in business and save everyone aggravation. I signed up for a new plan for my wife and I what I was told was 25.00 a month and for the first four months an additional 20.00 per month to cover the 80.00 connection fee. My calculation that adds up to 90.00 plus taxes. Just got my first bill 268.00 they are nuts

terrible service

i am a regular client of fido since years and i was happy with it, but recently i got extra charge based on customer service wrong info which is so disappointing and thinking to change my provider

Horrendous.. stay away!!
No live people to talk to.
Plans only go up!!
Omg it's BAD..

Absolutely poor service.
Absolutely poor service. They either handed me the bill or asked me to change it. I had already paid, yet they are charging me again. I don't understand why this company is so cheap.
Absolutely mediocre service - or rather, no service at all.

So fido made me an offer and the agent said he would call back after November 11th because that's when my contract ended. No one called back. Than I called today and the best fido would offer was 15 dollars a month more than what the other agent offered. So now i will look at moving this number as well. Oh, I switched my main number that i had with fido for 20 years to telus in September because their offer was 38.00 a month less. A month later fido called and said they they would beat the telus price by 5.00. Too late!

But fido does tell me constantly that they value me as a customer.😂😂😂

HORRIBLE SERVICE. CANNOT TALK TO A HUMAN. NEED TO SET UP AN APPT. THEIR CALL ALWAYS GOES INTO VOICEMAIL.
WILL BE CHANGING CARRIERS.
WORST POSSIBLE SERVICE - OR SHOULD I SAY NO SERVICE.

November 19, 2025 – I find a ridiculous $0.30 “past due” from JULY on a 5-month $0 promotion bill. I never even activated the new SIM they sent! This tiny mistake could have wrecked my credit for months and I only just noticed.
Tried calling – impossible to reach a human. Finally get through after wasting half my afternoon, go through full verification, and the agent (heavy Indian accent, barely understandable) tells me he can’t fix $0.30 himself. He’ll “raise a ticket” AND I have to wait for a text, click a link, log in again and submit a request myself.
Are you kidding me?! For thirty cents THAT SHOULD NEVER HAVE BEEN CHARGED?! I begged him to just waive it – he kept repeating “sorry, this is policy” like a broken robot.
This is the most brain-dead, customer-hostile process I’ve ever seen. No other carrier makes you do extra homework for THEIR screw-up. Your frontline staff are powerless and half the time impossible to understand.
Fido, fix your stupid policies and hire people who can actually speak clear English and solve problems. I’m done – shopping for a new provider today. Worst customer service in Canada, hands down.

Fido customer support is officially the worst experience I’ve ever had with customer support. My husband and I wanted to get iPhones through changing our plans. That seemed successful at first based on what the app says. They changed the plan and then they called to say that his work permit ends in a year and a half instead of two years, so they won’t give him the phone. But the app showed that it was shipped. Then he called again customer support, and they said that the previous customer support rep was wrong, it was approved. After that I got a call, and they said basically the same to me, that my work permit ends sooner, so I can’t be financed. We called them again, at that point they said that my husband could get a phone but I couldn’t. We have THE SAME work permit dates and we ordered THE SAME PHONES. What’s going on? When we asked to change my plan back then, they told us to do that ourselves in the app. Great, super helpful! His phone hasn’t arrived yet btw, so I already don’t know what more to expect. If I could put a lower score than 1, I’d definitely do that! 1 is too much

Never again! Not alive agent. No support. Automated service directs you yo an appointment.
Slow and unstable speed.
Compared to 10 years, even 5 years ago Fifo went down significantly.
I feel sorry for myself that I have contract for 2 years.
1 year left
No- No-No

⁴Fido is a complete joke.Do not waste your money with them. Fifty percent of the phone calls if people try to make towards me.Don't actually ring on my phone.I've seen it firsthand when i'm standing with somebody and they try calling it. It's a big deal when you're waiting for doctors to call or hospitals. And then when you call fido, they say they'll call you back when they do they?Then, put you on, hold for twenty minutes.Well, they say they're gonna connect you to a customer service person.What was the point of calling back if they're just gonna put you on whole for twenty minutes. After paying up and i'm calling you back yet again.They don't know what to say.And they just sit there quiet.I've never seen such horrible customer service and such a horrible company to deal with. Fido is a complete waste of time and money last time.They suspended my service because I was on direct bill.And when they tried putting it through on their end, my credit card or whatever it was to pay the bill.It didn't go through apparently, so they canceled my service!!!!!! Then, when I finally get it back, they no longer given me the special rate that I had been getting lol scammers. Also, good luck trying to understand a single word Anyone says on the phone. Broken english is one thing, but whatever they're saying, you have no idea.It's a bunch of mumbling, and then they get absolutely quiet when you call them on their garbage