Fido Finance Reviews 

1,011
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication to securing the best outcomes. Many people highlight the service as exceptionally smooth and stress-free, making complex processes feel incredibly easy. Reviewers frequently commend the excellent communication, noting prompt replies and continuous updates throughout the process. People often appreciate the efficiency, with many reporting quick approvals and fast settlement processes. Consumers also value the personalized approach, where staff members are understanding of unique situations and tailor solutions to individual needs.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent,... See more

Customer service

People report positive experiences with customer service, highlighting the dedication, responsiveness, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, easy, and... See more

Response time

Users describe positive interactions with response time, highlighting the responsiveness and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent experience with Fido Finance, especially with Sandun. From the very beginning, he was professional, honest and always available to answer my questions. He managed to secure me a loa... See more

Rated 5 out of 5 stars

We’ve had an amazing experience with Fido Finance, and especially our broker Sandun. From start to finish, the service has been outstanding. Sandun went above and beyond to get our loan over the... See more

Rated 5 out of 5 stars

I wouldn't choose anyone else! Kosta was friendly, always available and completely understanding of my unique situation and finance needs. I have high expectations and these guys surpassed my stan... See more

Rated 5 out of 5 stars

A genuinely hassle free experience. 10/10 to Jordan Rose for being an absolute legend and meticulously guiding me throughout the process. He took care of everything and we achieved out monthly repayme... See more


Company details

  1. Finance Broker
  2. Car Finance and Loan Company
  3. Insurance Broker

Written by the company

Whether it’s a loan for your new or used car, ute, van, motorbike or caravan, Fido is your auto finance companion. We have access to the best car loan rates from over 30 bank and non-bank lenders, and waste no time getting them directly to you. Fido Finance; Car Finance, Off the chain.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,011)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had really good support from my broker

I had really good support from my broker an she kept very good communication with me, always had a positive attitude toward me an through out the applications even with hurdles on my part, very pleased with the outcome, would most definitely use them again when I want m next big toy :D

July 24, 2025
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Rated 5 out of 5 stars

Gabe is a superstar!

I had an incredible experience working with Gabe to help secure my first brand new car. Gabe was extremely professional, attentive, proactive and communicative during the entire process. He was always able to answer any query I had and made sure my mind was at ease. Gabe made sure I was aware of everything that was happening at all times and is so diligent with his practice that I never once became concerned or unsure. Gabe’s work ethic should be highly commended as he went over and above for me and I couldn’t be more thankful. My experience of purchasing a first brand new car was overall smooth sailing and it’s got everything to do with Gabe! He is an invaluable asset to this company and I’ll be recommending him to everyone.

July 22, 2025
Rated 5 out of 5 stars

Great service

Adam was personable, not pushy, and followed up as requested.
He made the experience easy.

July 16, 2025
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Rated 5 out of 5 stars

Unbeatable service from Jordan Rose and Fido

My application started 13 months ago where I spoke to Jordan Rose who organised a pre-approval! I was unable to find a suitable car but got back in touch with Jordan this year when I was ready to try again because of how helpful he was. Another pre approval and then life happened and put a spanner in the works. Jordan was super supportive during this time and kept in touch without being overbearing. His advice and professionalism alongside his friendliness made the whole experience a breeze. I wouldn’t hesitate to recommend Jordan and Fido Finance and look forward to doing business in the future.

July 14, 2025
Rated 5 out of 5 stars

Must Read!!!

I wanted to take a moment to share my experience with Jordan and the team at Fido Finance. From the very beginning, Jordan has been extremely helpful, professional, and constructive in guiding me through my finance options. He made the whole process straightforward and stress-free, always taking the time to explain things clearly and answer any questions I had.

What really stood out to me is how Fido Finance genuinely cares about meeting their customers’ needs. They offered me affordable payment terms that suit my situation, with a repayment period that works well for my budget and lifestyle. I appreciate how flexible and understanding they are — it really shows that they’re focused on helping people succeed, not just making a quick sale.

Overall, I’m very happy with the service I received and I’d highly recommend Jordan and Fido Finance to anyone looking for a supportive and trustworthy finance company.

July 11, 2025
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Rated 5 out of 5 stars

Amazing staff

The staff were extremely friendly and helpful especially Jacq Mackey whom I dealt with.
As I work at a high school and was only able to take calls during my break, Jacq was obliging with my time availability and any return calls I made were promptly returned to me. Their entire process was made extremely easy for myself especially as I suffer from extreme anxiety. I would highly recommend Fido Finance.

June 27, 2025
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Rated 5 out of 5 stars

A great borrowing experience with Fido…

We had a great experience with Fido Finance! Bailey was so friendly & very helpful from the very first phone call. He made the whole process easy, hassle free & quick!!
Thank you for helping us get the perfect caravan, we would definitely borrow through Fido Finance again :)

May 30, 2025
Rated 5 out of 5 stars

Exceptional service

Jake from Fido was so efficient, patient and thorough. He made a daunting process very smooth and made our purchase simple. He was prompt with his email responses and always accessible via phone.
Fido provided a very smooth experience and we will not hesitate to recommend their services to others.

June 9, 2025
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Rated 5 out of 5 stars

Chantelle FIDO Finance MVP

My experience was so good that I wanted to leave 2 reviews across 2 sites. Huge props to Fido Finance, and especially to Chantelle Musk.

Chantelle kept me informed throughout the process, made me feel secure, and was incredibly warm and professional.

She worked tirelessly to assist me, was always happy to answer questions, and clearly had my best interests at heart.

Thank you for the important work you do — and honestly, an immediate promotion is well deserved!

Thank you again!

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service!

Jake at Fido Finance was a delight to deal with. He made the application process easy and without stress. He followed up continuously and kept me up to date with every step. Everything fell into place beautifully. Highly recommended

June 3, 2025

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