Field & Flower Reviews 

576
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, freshness, and delicious taste of the meat and food products supplied by dedicated British farmers. People also highlight the incredibly helpful, friendly, and responsive customer service team that always resolves any queries with care. Some reviewers were not happy with occasional courier and delivery issues experienced during transit. Consumers noted specific problems such as missed drop-offs, delayed shipments, or packages being left in incorrect locations by third-party delivery drivers. A few people also experienced minor frustrations regarding promotional offers and order details not fully matching their initial expectations.

What people talk about most

Product

Consumers find product satisfaction to be consistently high, with reviewers frequently praising the... See more

Quality

Users describe positive interactions with quality, noting that reviewers consistently praise the fresh,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as outstanding, prompt, and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that chilled items arrive quickly... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great company for wonderful products and communication. We've bought meat from Field & Flower for years and ALWAYS been delighted with everything we've received! Meat is fresh and tasty and as... See more

Company replied

Rated 5 out of 5 stars

AMAZING! Christmas day was made perfect with our Turkey Crown and trimmings. Everything was first class from purchase to table. Turkey Crown 5* Pork Joint 5* Black pudding 5* Blue Cheese Pork Pie... See more

Company replied

Rated 5 out of 5 stars

This is superb quality food, which comes from farmers working to provide sustainable and cruelty free real food. We have been fortunate to be able to order from F&F and feel confident in the husbandry... See more

Company replied

Rated 5 out of 5 stars

We have been using Field and Flower for the last 10 years and they have always offered exceptional quality meats. It has been a pleasure watching them expand over the years and enjoy all of the differ... See more

Company replied


Company details

  1. Meat Products Supplier
  2. also in
  3. Butcher Shop
  4. Fish Store
  5. Grocery Delivery Service

Written by the company

We deliver award-winning British free-range meat and sustainable fish across the UK.. Delivered fresh from farm and sea to door.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

576 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(576)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional quality and service...

We have been using Field & Flower on a regular basis now and found the quality of their products and their Customer Service exceptional. We particularly like the range of products available, all ethically sourced. The new range of Ready Meals are a favourite - just like homemade and so easy to cook.
I must not forget to mention the charming and helpful Customer Service girls - happy to answer any queries that arise with orders. Well packed chilled orders delivered quickly on the day chosen by the customer.
All in all Field & Flower are a real gem in the marketplace. 10/10

June 24, 2026
Unprompted review
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Reply from Field & Flower

Hi there,

This is such a wonderful review!⭐

I'm so glad you are enjoying our range. We pride ourselves on animal welfare and ethics, and it's wonderful to hear that these things are important to so many of our wonderful customers as well. This was a leading factor in the development of our new range of Ready Meals. It was important to us that all of the meat in them was the very same meat from our range, so you can enjoy a night off from cooking without compromising on an ethical, delicious meal!

Thank you for your kind words about myself and Stacey. Our customers are the reason we get to do what we love - it really is our pleasure to help.

Thank you again for your continued support. The team look forward to preparing your next order🐮

Best wishes,
Ellie & Stacey

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Rated 5 out of 5 stars

Very good and fine meat.Burgers

Very good and fine meat.Burgers, were very enjoyable.Very good prices for the quantity and quality of meat.Would highly recommend for a bbq.

July 11, 2026
Unprompted review
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Reply from Field & Flower

Hi Jimmy,

We are so pleased that you chose us for your BBQ this year! Thank you for taking the time to leave us a 5 star review💫

It's brilliant to hear that you feel our pricing is fair for the quality and quantity of meat you receive. We have various ranges across our website from our Values Range to our Member's Exclusives, and this helps us to cater for everyone.

The heat is still pushing on at the moment, and our BBQ page is still live on the website. If you have any burger flipping left in you then you know where we are.

Thank you for your support🐮

Best wishes,
Ellie & Stacey

Rated 5 out of 5 stars

I have been subscribed with Field and…

I have been subscribed with Field and Flower for a couple of years at least. The quality of the meat is amazing as it is their service. What I like it's that you can modify the contents of your box. I ordered also my Christmas dinner last year and I had so many compliments for the dinner.

July 10, 2026
Unprompted review
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Reply from Field & Flower

Hi Carmen,

Thank you for the 5 star review!⭐

We're so pleased to hear that both our products and service have been top notch. Our subscription service really is flexible which allows you to try our whole range and find your favourite products! It's great to be able to sit down and choose exactly what you fancy at the time🍽️

We are almost ready to start preparing for Christmas again here, even though with the current heat it feels wrong! It's great to hear that everyone enjoyed their dinner, and we are really glad to have been a part of that.

Thank you for your support over the last few years. We hope to have the pleasure of having you as a customer for many more to come😊

Best wishes,
Ellie & Stacey

Rated 5 out of 5 stars

Excellent customer service as well as high quality meat

I have been a Field and Flower customer for many years. The meat is consistently high quality and the customer service is second to none. There were problems with DPD delivering my latest order and Ellie and Stacey were very helpful, chasing up DPD, organising a replacement order for a couple of days time and then, when the order did finally turn up last night, saying that I could still have the replacement order, but for free.

July 9, 2026
Unprompted review
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Reply from Field & Flower

Hi Jill,


Many thanks for leaving us such a glowing review.


I am thrilled to hear that you were happy with our services and that we were able to resolve this delivery issue for you. It was the least we could do, many thanks for your support over the last 100 boxes! ⭐

We can now call you a super fan! Thank you for being such a valuable member of the herd. 🙏


Have a wonderful day and do stay cool in the heat.


Best wishes
Ellie & Stacey

Rated 1 out of 5 stars

My box was left outside my apartment…

My box was left outside my apartment block on a busy street, and the customer service team has the nerve of trying to blame me for it, stating that I put my safe place as outside the front door of my apartment. Yet in the delivery note i clearly stated, 'place at my door'.

I'll be taking my money elsewhere. Won't be back.

July 3, 2026
Unprompted review
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Reply from Field & Flower

Good morning,

Many thanks for leaving this review. Sadly, I was expecting it after your box was delivered to the outside of your apartment block last Friday, and the driver was not able to take this to your flat door.

We are very sorry that this caused such inconvenience and distress. As soon as we were made aware of this situation, I contacted DPD and requested the driver go back to redeliver your parcel. The advisor at DPD asked us to contact you as the delivery instruction on the account said 'place at my front door' and they were after some more information as to how to gain access to the apartment block to take your parcel to your flat door. The reason they request this information is to make sure all goes well with the delivery, and give the driver as much information as possible, not to add blame. We believe the driver got confused with which door to leave the parcel at on this occasion, and sadly, left it at the front door of the main apartment block.

I am very sorry this caused you such distress. I tried to call you on two occasions to discuss this with you and resolve the situation, but unfortunaltely the line disconnected on both occasions. We have refunded the delivery fee and logged a complaint with our courier for you. I am sorry that you did not wish to resolve this issue, and, as requested, I have now passed your details to our IT Team to delete your account.

Many thanks for your support over the last three boxes. I am sorry that your last delivery was not a success.

Best wishes
Stacey & The F&F Team

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Rated 5 out of 5 stars

very helpful and friendly…

very helpful and friendly always. Excellent produce

July 3, 2026
Unprompted review
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Reply from Field & Flower

Hi Sheila,

Happy Friday!

Many thanks for your kind words.

We are so pleased that you have found the team here at F&F to be friendly and helpful. We like to think we are a happy herd down here in Somerset. 🐮

It is great to hear that you are enjoying our products. We appreciate your support.

Wishing you a wonderful weekend.

Best wishes
Stacey

Rated 5 out of 5 stars

I tested this companies delivery on…

I tested this companies delivery on quality , timing and service with my first box. Now I'm on my 7th ! excellent quality meat , cheese , yogurt.... excellent delivery and really lovely staff . they deserve continued success .

Here's to our British Farmers!!!! We need you

July 1, 2026
Unprompted review
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Reply from Field & Flower

Good afternoon Jane,


Thank you for leaving the F&F Team such a fabulous review! ⭐


I do agree with you - the staff here are incredible! There is a really supportive team behind the scences here at F&F, who are all working towards the same goal with the same work ethic. I am pleased this comes across to our customers.


I love that your first order was a 'test' and that we passed with flyer colours! You must be approaching your 10th box which means you will get access to our members exclusive range and £10 off your order very soon! Enjoy!


Wishing you a wonderful day and thanks for taking the time to share your feedback.


Best wishes
Stacey

Rated 5 out of 5 stars

A Great Company to Deal With!

I have never been disappointed with my orders from Field & Flower which always arrive on time. Their products are first class and the new ready meals are delicious and easy to cook. Much nicer than supermarket ready meals too! The choices on the website are amazing and the service is second to none. In fact, their customer service is the best I've come across. Would highly recommend this company all round.

June 5, 2026
Unprompted review
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Reply from Field & Flower

Good morning Doreen,

Many thanks for your wonderful review. I am very pleased to hear that you are enjoying our new ready meal range! It is great to finally have these products on the website after a lot of hard work behind the scenes.

I am very proud to read that you feel our 'customer service is the best you have come across'. Ellie & I work very hard to make sure all of our customer enquiries are dealt with quickly and efficiently, with kindness and care. We always aim to resolve any queries that our customers may have and keep everyone in the herd happy. 😃

We truly appreciate your custom and this glowing review.

Have a wonderful Wednesday!

Best wishes
Stacey & The F&F Team

Rated 5 out of 5 stars

Delivery in hot weather

I have just received my normal meat delivery. It was extremely well packaged with lots of cool packs to keep everything nice and cold in this extremely hot weather 33c. It had to come up to Wirral so Field and Flower ensured the meat was well insulated against the heat.Well done Field and Flower

June 26, 2026
Unprompted review
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Reply from Field & Flower

Hi Pat,

Many thanks for your email. Hasnt it been hot! ☀️

The team here at Field & Flower have all been up against it in this severe heat. We have been taking precaustions to try and make sure the temperature of all our boxes stay cool. We have used extra ice packs, our carcboard liners AND our silver liners. Therefore, I am extremely thrilled to hear that your order was well insulated and well packaged on arrival. It is great to know that our liners are doing their job!

We hope you managed to stay cool in the heat, and we hope you enjoy your order.

Many thanks for leaving us a review.

Best wishes
Stacey

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Rated 5 out of 5 stars

Excellent provider of British meat and fish

An excellent provider of great quality meat and fish, responsibly sourced from British producers.
Their phones are answered quickly by actual people NOT AI BOTS which is an absolute game changer for customers in this age of robots who can’t understand customers needs!!

June 24, 2026
Unprompted review
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Reply from Field & Flower

Good Morning from The Team here at Ops (no bots👾 )


Thanks for your kind words and wonderful review. I am thrilled to hear that our Customer Experience Team have still been answering your calls quickly and efficiently in this heat. We love speaking with our wonderful customers and having personable conversations, this is just not possible when dealing with AI.


Ellie and I will always be at the end of the phone ready to chat, and no amount of AI will ever change that!


Wising you a wonderful day and I hope you are able to keep cool in this extreme heat. 🥵


Best wishes
Stacey & The F&F Team

Rated 5 out of 5 stars

I tried their Sustainable Fish Pie…

I tried their Sustainable Fish Pie Ready Meal today. It was absolutely delicious and surprisingly filling. Very easy to cook and serve, too!

June 19, 2026
Unprompted review
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Reply from Field & Flower

Hi Jacqueline,

Many thanks for taking the time to leave us a review.

It is great to hear that you enjoyed the Fish Pie Ready Meal 🐟
This is definaitely a firm favourite amongst the F&F family (along with the Lasagne). We truly appreciate your feedback and we hope that you will continue to enjoy some other ready meals in our range.

We hope you have a wonderful week in the sushine ☀️

Best wishes
Stacey

Rated 5 out of 5 stars

Excellent customer service

Good value food within the free range sector - reassuring that the team seem to have animal welfare and sustainability as a top priority. Had a great experience with customer service with their recent ready meal promotion.

June 9, 2026
Unprompted review
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Reply from Field & Flower

Hi Deya,

Many thanks for leaving us such a lovely review. ⭐

You are correct, animal welfare and sustainability are two of our top prioritise here at F&F, and they will always remain very important to us.

I am pleased that you found our customer service team to be helpful too. We take great pride in delivering excellent customer service, and we work hard to maintain a high standard.

We hope you are enjoying the sunshine.

Best wishes
Stacey
Best wishes
Stacey

Rated 5 out of 5 stars

Highly Recommend Field & Flower

We have no hesitation whatsoever in highly recommending F&F. The website works; we manage our subscription easily and the customer service has proven exceptional. Most importantly of all, EVERYTHING is ethical and completely delicious. Our favourite, above all others, is the Dry Cured Smoked Horseshoe Gammon. F&F deserves supporting because they are doing absolutely everything right, for the right reasons and making our world a whole lot better.

June 10, 2026
Unprompted review
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Reply from Field & Flower

Wow! What a wonderful review. Thank you for your kind words on our produce, customer service and ethos; we are very glad to hear that you find our products delicious. It is always lovely to hear that our meat boxes are being thoroughly enjoyed. The Dry Cured Smoked Horseshoe Gammon is most definately a big hit within the herd.

I have shared your review across the business to give everyone a boost in this scorching 30 degree heat🥵 I'm pleased that you've had such a good experience and we thank you so much for your continued support.

Enjoy the sunshine ☀️

Best wishes
Stacey & The Team

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Rated 5 out of 5 stars

4 hour slow braised beef ragu-with strozzapreti pasta

My goodness this was a freebie with my subscription order. It was totally delicious, I don’t usually buy ready meals because I don’t know the provenance of the meat but when they’re made by Field & Flower I can trust where the meat is sourced. You have to try this. I served it with some Parmesan & a side of steamed cavolo Nero.

June 9, 2026
Unprompted review
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Reply from Field & Flower

Good Afternoon,

It's so lovely to hear from you. Your message has definitely brightened our day! 😃

It is always nerve wracking when we launch new products here at F&F. It requires a great deal of time, research, product testing, problem solving, designing, decison making and commitment. Therefore, it is extra special to receive such wonderful feedback about our new ready meals and our ragu.

All of the team here at Field & Flower will be thrilled to read your review, as it has taken such hard work to get to this stage. We are very proud to have launched a range that delivers convenience without compromise, and it is great to hear our customers are already enjoying our new creation.

Many thanks for taking the time to leave us a review, and I hope you will continue to enjoy all of the other products in this new range. 🍴

Best wishes
Stacey & The Team

Rated 5 out of 5 stars

Love this company! Fantastic new ready-meals.

Love this company. I have ordered many boxes over the last few years. The meat is always absolutely first class. My husband can always tell when its from the farm box. We've also tried the pies, cheeses.. and they are very good and yesterday we tried the readymade meals. My boys devoured the Cottage Pie, it was just like a great home cooked meal. We can't wait to try some of the other ones. Such a great addition to their offering.

June 2, 2026
Unprompted review
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Reply from Field & Flower

Hi Lyndsey,


Many thanks for taking the time to leave us such a wonderful review.


It is great to hear that you are enjoying our new range of ready meals. The cottage pie and meatballs are also a huge favourite for my son. We are thrilled to be able to offer convenience meals without compromising on our quality or ethics. Our ready meals have already saved many busy mums lots of time in the kitchen!

We now have over 400 products on our website to chose from, so there is certianly something for everyone.

We truly appreciate your loyalty and custom, I will share your positive feedback with the rest of the team. We all hope that you will enjoy many more delicious orders.


Have a wonderful afternoon.


Best wishes
Stacey & The F&F Team

Rated 5 out of 5 stars

Customer review..

I have been a customer of Field and Flower for a long time and was reminded today that over the years i have now ordered 75 boxes of meat and other products. The products are superb quality which is why i keep ordering. More than that i am supporting in my small way the Brirish meat industry and also artisan producers of fine cheeses and other specialist food products.On the rare occassion when i need to speak to someone in the office , the staff are always friendly and helpful. This company supplies excellent foods and has a genuine and always helpful business model and demonstrates care for the customer.

May 12, 2026
Unprompted review
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Reply from Field & Flower

Good afternoon Marion,

It was lovely to speak with you today, I am pleased that we were able to resolve your query over the phone, and that you continue to find our customer service team friendly & helpful.

Your support over the last 75 boxes has been incredible, and it was so lovely to hear the excitment in your voice when we were discussing your next order, even after 75 deliveries! Field & Flower, our British farmers and our small artisan suppliers rely on customers like yourself to support them, and we are all truly grateful for your orders.

Many thanks for taking the time to leave us such a lovely 5 star review today. ⭐

Enjoy your next order!

Best wishes
Stacey & The F&F Team

Rated 5 out of 5 stars

Exceptional Quality and welfare

I researched for a long time trying to locate a meat supplier that aligned with my beliefs about animal welfare and slow rearing… in particularly Chickens.

I am so impressed by the quality of flavour and care for finding suppliers who maintain exceptionally high standards. I love the philosophy of no waste and selling all parts of the animal.

Thank you so much.. I have recommended to all my family and friends..

May 1, 2026
Unprompted review
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Reply from Field & Flower

Hi Tanzi,


Many thanks for leaving us such a positive review. We really appreciate your kind words and support.


It is great to hear that you are supporting our values, and recommending us to others. Thank you also for your appreciation of our nose to tail eating philosophy, and our vision for a more sustainable and less wasteful model of food production.

We hope that you will enjoy many more delicious orders from us here at Field & Flower; do let us know what you enjoy cooking! Ellie & I love hearing what our customers enjoy eating. 🍴

Have a wonderful afternoon.

Best wishes
Stacey

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Rated 5 out of 5 stars

Great service today as usual

Great service today as usual
Had a bit of a query regarding my subscription today
But as usual it was sorted with ease and will continue to use this amazing service
Also the meat is amazing
Many thanks

April 23, 2026
Unprompted review
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Reply from Field & Flower

Hi Mike,

Many thanks for your wonderful words ✨

We really appreciate the time you have taken to leave us your feedback. I am pleased we were able to help resolve your query, and that you are happy with our services. I have to agree with you, it really is 'The Best meat You Can Buy'.

I hope your enjoying the sunshine 🌞, it wont be long until BBQ season arrives here at Field & Flower. 🍗 🍔🌭

Take care & best wishes
Stacey

Rated 5 out of 5 stars

Great company selling high quality produce.

I have been with Field & Flower since their beginning. So impressed with the continued high standard and commitment to animal welfare. Always feel reassured in buying meat from them.

April 22, 2026
Unprompted review
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Reply from Field & Flower

Hi Sarah,

Thanks for leaving us a 5 star review! ⭐

We are so glad to hear that as a long standing customer you are still impressed with our services and high standards. We work hard to maintain these high standards, and animal welfare is always a priority. I am pleased to hear that we offer you reassurance, and that you continue to trust in what we do.

I can see that you have received over 150 boxes from us here at Field & Flower, which is truly amazing. 🥇
Your loyalty and support really does mean so much to us - Thank you.

Wishing you a wonderful day.

Stacey and The F&F Team

Rated 5 out of 5 stars

One of best service out there

I’ve been a customer for a while now, and I find the quality of the products consistently outstanding. The delivery service is exceptional, and even the packaging reflects great attention to detail.

The customer service is amazing – especially Stacey, who truly goes above and beyond.

I’m honestly tempted to call them every day, but I haven’t had any issues so far, so it would only be for a friendly chat!

One of the best services out there – I hope this sets the standard for others to follow.

April 22, 2026
Unprompted review
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Reply from Field & Flower

Morning Christian,


Many thanks for leaving us such a glowing review. ✨ Your review made me smile, just as much as our greeting message made you smile yesterday.


We’re thrilled to hear that you’ve been consistently happy with the quality of our products, delivery service, and attention to detail, it truly means a lot. Our Operations Team invest a great deal of time and effort into sourcing the best packaging for our products, so I am pleased to hear that the packaging reflects this.

Providing a friendly and reliable service is something we take great pride in here at Field & Flower. And hey, you are part of the herd, so do feel free to reach out anytime, even if it’s just for that friendly chat! 😊

Thanks again for being such a valued customer. We really appreciate your continued trust and support.

Have a great day in the sunshine, and enjoy the burgers! 🍔

Best wishes
Stacey

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