Fierce Face Reviews 

27
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Had the most amazing facial with Emma ! Such a relaxing experience and lovely atmosphere, my skin felt so fresh and rejuvenated afterwards! Highly recommend to anyone looking for a little selfcare a... See more

Rated 1 out of 5 stars

Deeply Concerning Experience I attended Fierce Face Clinique for what was meant to be a minor cosmetic procedure, but my experience was extremely distressing and resulted in serious injury.... See more

Company replied

Rated 5 out of 5 stars

I had a HIFU session with Kaleb and couldn’t recommend her more highly. From the moment I arrived, Kaleb made me feel completely at ease. Everything was explained so clearly that any questions I tho... See more

Rated 5 out of 5 stars

Yesterday I went to Lauren for the Fierce Glass facial. She immediately put me at ease by explaining everything. I was quite nervous, never having had dermaplaning before, but she was fantastic and th... See more

Company details

  1. Beauty & Well-being

Information provided by various external sources

Fierce Face offers a range of facial treatments in Pimlico. Their team is comprised of medical doctors and aestheticians.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

27 reviews

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4.3

All reviews

(27)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Had the most amazing facial with Emma

Had the most amazing facial with Emma ! Such a relaxing experience and lovely atmosphere, my skin felt so fresh and rejuvenated afterwards!
Highly recommend to anyone looking for a little selfcare and pampering. I’ll definitely be back!

July 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Had my HIFU treatment today with lovely…

Had my HIFU treatment today with lovely Lauren. She was very professional, welcoming and took the time to explain the procedure clearly, which helped me feel at ease.
The treatment room was very comfortable and modern.
Extremely happy with my experience.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Deeply Concerning Experience

Deeply Concerning Experience

I attended Fierce Face Clinique for what was meant to be a minor cosmetic procedure, but my experience was extremely distressing and resulted in serious injury.
Following the treatment, I sustained second-degree burns to my chest, wrist, and leg. This included painful blistering and significant skin damage. The severity of the burns impacted my ability to carry out normal daily activities for a period of time, and I had to seek medical attention. I was informed that my injuries were consistent with second degree burns caused during treatment.

When I raised these concerns with the clinic, I was told that the procedure had been performed correctly. I felt my injuries were not taken seriously, and my concerns were not properly acknowledged or addressed.

Months later, I am still dealing with visible scarring, which has had a lasting impact on my confidence and quality of life. I no longer feel comfortable wearing clothing such as shorts or skirts, and I have been unable to reach any meaningful resolution with the clinic. They also block my comments on social media to hide the truth.

I strongly urge others to carefully consider their options before undergoing treatment here, particularly laser procedures, which can cause significant and lasting damage to the skin if not handled appropriately as they did with me. Please take care!

July 31, 2025
Unprompted review
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Reply from Fierce Face

We’re sorry to read this review and that you feel this way. In line with GDPR and our professional duty of confidentiality, we’re unable to comment on the specific details of any individual’s treatment or case.

We would however like to address some points for the benefit of others reading this.
Our standard complaints process includes a full refund where appropriate, a dedicated aftercare pathway, and ongoing communication. In this instance we remained available and responsive at all hours, maintaining multiple contacts per day over an extended period, and we are proud of the care we offered throughout.

Where a client chooses to pursue formal legal proceedings, our insurers require all communication to be redirected through the appropriate legal channels. This is a standard process and not something we have discretion over. Unfortunately, this limits our ability to continue direct communication or offer any additional care or goodwill resolution during that time. Should legal proceedings conclude without settlement, those avenues would no longer be available. We remain committed to providing a high standard of care to all clients and always aim to resolve concerns in a fair and supportive way.

We genuinely wish this client well moving forward.

Rated 5 out of 5 stars

Thank you Kaleb!

I had a HIFU session with Kaleb and couldn’t recommend her more highly. From the moment I arrived, Kaleb made me feel completely at ease. Everything was explained so clearly that any questions I thought I might have had were already answered.

Kaleb was welcoming, professional, knowledgeable, and had such a calm, comforting energy. Thank you for such a great experience!

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

IPL with Lauren

I had IPL with Lauren and she was amazing! So professional and made me feel very comfortable throughout the procedure. I will be back!

January 17, 2026
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Rated 5 out of 5 stars

Amazing experience all round from…

Amazing experience all round from Katrina. She was very knowledgeable, open and genuine. The clinic is lovely and relaxing so all in all a very positive experience. Thank you :)

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous facial

Yesterday I went to Lauren for the Fierce Glass facial. She immediately put me at ease by explaining everything. I was quite nervous, never having had dermaplaning before, but she was fantastic and there was no pain or discomfort. I am very pleased with the results. My skin has never felt so smooth. Would definitely recommend

February 25, 2025
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Rated 5 out of 5 stars

Professional and great treatments

I had a treatment a few months ago and meant to leave a review before now.
Henrietta was a pleasure to meet, knowledgeable and the treatment room is inviting and relaxing. The consultation was thorough and at no point is there any pressure to go ahead or a hard sell. The treatment I had was professionally done and results were great.

I have highly recommended Henrietta and Fierce Face to many friends.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Henrietta made me feel welcome and…

Henrietta made me feel welcome and explained the service to me in detail. The dermaplane was very relaxing and Henrietta explained each stage of the process as she did it.
My skin looked and felt instantly refreshed. Henrietta informed me of the aftercare and I left feeling relaxed and pampered. Would highly recommend the treatment and will be returning in a month or so.

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

The best skin clinic in London

Henrietta is the only person I would trust with my skin - her knowledge and attention is second to none. Everytime I go, the whole experience is enjoyable from start to finish. I would recommend Henrietta to everyone. Also, the clinic is beautiful!

September 7, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous facial

I had the Medik8 facial yesterday at Fierce Face Aesthetics and must say the results were amazing! My skin is positively glowing and feels plumped up. Georgina’s salon is a calm, relaxing space and her knowledge of her products and techniques second to none. I will definitely be booking another one. Thank you Georgina. X

May 26, 2021
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Rated 5 out of 5 stars

I was extremely impressed with my…

I was extremely impressed with my treatment from Henrietta and have already noticed the brilliant benefits. She has a wealth of knowledge that she shares with you, meaning that you are guided and advised professionally through every step of your treatment and aftercare plan. As well as this she makes you feel very comfortable and relaxed. I would highly recommend Fierce Face Aesthetics

April 26, 2021
Unprompted review
Rated 5 out of 5 stars

I thoroughly enjoyed the Medik8 peel I…

I thoroughly enjoyed the Medik8 peel I had at Fierce Face Aesthetics and would recommend the treatment to anyone looking for a facial which produces visible results. As this was my first peel, Georgina advised me on which peel suited my skin type, as well as the preparation and after care involved. Georgina talked me through the process clearly from start to finish and I didn’t feel that any of my many questions were too trivial for her. I am very pleased with the results, my skin is noticeably smoother and brighter. I really look forward to returning to Fierce Face soon.

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

I honestly cannot recommend Fierce Face enough!!!

I honestly cannot recommend Henrietta enough. I have suffered with dry skin on my face for years, and have tried so many different products from Clinique to Clarins to Elemis, yet none of them really seemed to work. After a consultation with Fierce Face, Henrietta suggested a range of products from Medik 8... and the rest is history. The products have completely transformed my skin, not only does it feel and look great, it’s no longer dry and my makeup sits so well. On top of the fantastic products, the team at fierce face are so personable and very knowledgable in their field. I also love that they check in to see how I’m getting on, showing a genuine interest in my skin and results. Give them a go, you won’t regret it..!! Thank you Fierce Face and Henrietta :)

September 12, 2020
Unprompted review
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Rated 5 out of 5 stars

I had such an amazing experience having…

I had such an amazing experience having a consultation with Henrietta to discuss my skin health, my skincare regime, and to receive guidance and advice on how I can improve. The treatments she gave me felt wonderful, and her knowledge and passion for dermatology assured me that I was in the best hands. Already looking forward to my next treatment, thank you Hen!

January 8, 2020
Unprompted review
Rated 5 out of 5 stars

Henrietta is absolutely amazing at what…

Henrietta is absolutely amazing at what she does! From the moment I arrived, I felt relaxed and welcome, I was initially a bit nervous about having a face peel but Henrietta made me feel at ease straight away. The treatment was great and very professional and my face was glowing pretty much straight away!
Henrietta explained any after care thoroughly and what to expect in the days following the treatment.
I have always had problem skin and feel so happy knowing I have finally found a salon which can help and improve my skin.

Cant wait for my next treatment with you Henrietta! Thank you so much!!

January 2, 2020
Unprompted review

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