Loved this product. Bought for my sister. A personalised photo of her granddaughter . Opted for the better canvas and square diamonds. The quality and clear details from the photo are excellent. My... See more
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Even though had some issues with the tracking number I still got my package in a timely fashion especially for it being an international delivery. I got douped by another company last November when or... See more
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Scammed again…. Website claims to be in London but arrival time nearly two weeks later. Bad if you bought something as a present and of course misleading by not being transparent about origin and deli... See more
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Marvellous customer service rep (Kaleigh!!!) Helped me to get my own photo to perfection. Result was a really splendid. I would recommend everyone to order with Figured‘Art! Good quality!
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Company details
About Figured'Art
Written by the company
Figured’Art est la marque française de référence en peinture par numéro et broderie diamant / diamond painting. Nous sommes spécialisés dans la fabrication de kits de loisirs créatifs et avons créé de nouvelles activités comme la broderie point de croix, le punch needle, le feutrage à l’aiguille et la peinture à gratter.
Relaxation par l’Art 🎨
Nos kits de loisirs créatifs vous permettront de réaliser de manière facile et ludique de magnifiques tableaux que vous pourrez ensuite fièrement accrocher chez vous ou offrir en cadeau. L’Artiste, c’est vous !
Que vous soyez débutant ou confirmé, vous trouverez des modèles parfaitement adaptés, pour toujours plus de plaisir et de relaxation pour vos activités manuelles.
Collection Stock France : Livraison en 48h 🏆
Nous avons plus de 500 modèles uniques dans notre entrepôt en France en livraison 48h dans toute la France métropolitaine et en Belgique. Ces modèles ont la mention verte « Stock France : Livraison 48h » sur notre site internet www.figuredart.com lorsque vous sélectionnez vos options en taille 40x50cm.
Qualité irréprochable 🎨💎
Nous apportons un grand soin à la fabrication de nos produits avec des matières de qualité, respectueuses de l’environnement pour vous permettre un moment de détente parfait.
Plus de 3000 avis clients ⭐⭐⭐⭐⭐
Nous avons plus de 3000 avis clients vérifiés sur notre site internet avec photos. Nos clients postent tous les jours des photos de leurs réalisations, alors n’hésitez pas à aller y jeter un œil !
Service Client à l’écoute 😍
Nous sommes une entreprise familiale à taille humaine et avons à cœur de satisfaire nos clients. Notre équipe fait tout son possible pour répondre rapidement à vos demandes par email et rester proche de vous.
Contact info
Rue de Ponthieu, 75008, Paris, France
- contact@figuredart.com
- figuredart.com
4.1
Great
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
High Quality Custom Diamond Art
I have ordered four custom diamond art photos and each one was professionally done. Great quality. Adhesive holds the diamonds well. Each custom photo came with plenty of extra diamonds. I highly recommend FiguredArt.
January 5, 2026
Unprompted review
Reply from Figured'Art
Hello Elizabeth,
Your support and encouragement mean the world to us!
It is happy to hear that you’ve been pleased with all four of your custom pieces. Delivering high-quality results, strong adhesive performance, and ensuring that our customers receive ample extra diamonds are all part of our commitment to providing a premium experience from start to finish.
Your recommendation truly means a great deal to us. It’s incredibly rewarding to know that our attention to detail and craftsmanship have met your expectations each time you’ve ordered. Your words don’t just make us smile as they guide us in shaping a better brand for the future.
We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
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Satisfied Customer
Website is very user friendly and customer service went above and beyond to make sure that I received what I ordered. A pleasure to deal with in all areas will definitely recommend to anyone and return for more items
Great job 👍🏼👍🏼
February 13, 2026
Unprompted review
Reply from Figured'Art
Hello Kevin,
Thank you so much for taking the time to share your positive review!
We are delighted to learn that you found our website intuitive and easy to navigate, and that our customer service team was able to exceed your expectations. Delivering a seamless purchasing experience supported by attentive, responsive service is central to our commitment to our customers, so it is extremely rewarding to receive such positive feedback.
Your comments regarding the professionalism and overall quality of your experience are sincerely appreciated. Knowing that you would confidently recommend us to others, and that you intend to return for future purchases, is the highest endorsement of our efforts.
On behalf of the entire team, thank you for your trust and support. We look forward to continuing to serve you with the same high standards in the future.
Best regards,
Figured’Art Customer Care Team
I received my first Diamond kit as a…
I received my first Diamond kit as a Christmas gift. I just loved it so I ordered a custom kit. Loved it so much I ordered another. I made a mistake and ordered paint instead of diamonds. I noticed the error, contacted the company and they cancelled that order and refunded me immediately. Then I correctly ordered and am so excited for that kit to come. I will be ordering many more. So happy my niece introduced me to this great company. They deserve 10 stars ⭐️
February 2, 2026
Unprompted review
Reply from Figured'Art
Hello Faith,
Thank you so much for your wonderful review!
We are delighted to hear that your first Diamond Kit, received as a Christmas gift, made such a positive impression and that you have since chosen to order additional custom kits. It is especially rewarding to know that you continue to enjoy our products.
We also appreciate you highlighting your recent service experience. We are pleased that our team was able to promptly assist with the order correction and refund. Providing responsive and reliable customer support is a priority for us.
Your kind words and continued support truly mean a great deal to our entire team. Every review helps us fine-tune our service and raise the standard. We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
The quality of the kit is excellent
The quality of the kit is excellent.
Only downside was transport time. It took a few weeks to arrive. That info. needs to be upfront.
Otherwise I am very pleased with the product
February 10, 2026
Unprompted review
Reply from Figured'Art
Hello Philip,
Thank you very much for your excellent review!
We are truly pleased to know that you are satisfied with the quality of the kit. Considerable care goes into the design, materials, and packaging of our products, so it is very rewarding to hear that this was reflected in your experience.
You are absolutely correct that shipping durations should be communicated clearly and prominently.Setting accurate expectations is an important part of the overall customer experience, and your feedback reinforces the importance of being fully transparent from the outset.
Your input helps us refine our processes while continuing to provide the level of quality our customers expect. We look forward to the opportunity to serve you again in the future.
Best regards,
Figured’Art Customer Care Team
I found the painting by numbers really…
I found the painting by numbers really relaxing and helped with concentration a great way to spend a Winter afternoon or evening. Everything was available and watching the painting come your way life was such fun.
February 7, 2026
Unprompted review
Reply from Figured'Art
Hello Marian,
We’re so grateful for your feedback!
It’s rewarding to know that you found all the materials readily available and that watching your painting come to life was such an engaging and rewarding experience. Creating products that combine creativity, relaxation, and a sense of accomplishment is at the heart of what we do, and your feedback reassures us that we are achieving that goal.
We truly appreciate your trust and support as reviews like this help us improve and create even better experiences for all our customers. We can’t wait to welcome you back!
Best regards,
Figured’Art Customer Care Team
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UPDATE 6 Jan 2026 poor quality
After my experience l contacted the customer care team by email and I had a reply back 2 days later saying they would look into the problems for me. 2 days after that another email giving an offer to have a new kit sent to me free of charge so I excepted. It arrived 12 days later with no problems thank you figured art team.
February 5, 2026
Unprompted review
Reply from Figured'Art
Hello Sparky,
We really appreciate you taking the time to leave a review!
It’s great to know that our team was able to assist you effectively and was able to address your concerns promptly and provide a resolution that met your needs. Your experience underscores the importance of clear communication, timely action, and attentive support principles that are central to our commitment to excellence and customer satisfaction.
Insights like yours help shape the way we grow and evolve and every review helps us fine-tune our service and raise the standard. We appreciate your support and hope to assist you again soon.
Best regards,
Figured’Art Customer Care Team
Replaced Dried Paint
When I realized that my paint project had several containers of dried-out-paint, I reached out to the customer service and got prompt and helpful support to replace the dried paint. Thank you!
February 5, 2026
Unprompted review
Reply from Figured'Art
Hello FW,
We’re so grateful for your feedback!
We are pleased to learn that our customer service team was able to provide prompt and effective support in addressing the issue with your dried paint, and that your experience with our services met your expectations.
Feedback like yours not only reinforces our dedication to excellence but also motivates our team to maintain the standards our customers expect and deserve. We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
Beautiful painting even better in…
Beautiful painting even better in person than in the photos The colors are well balanced and vibrant and the quality of the work is excellent You can really see the attention to detail and the care put into the finish It adds a strong artistic touch to the space. I’m very happy with my purchase and Beautiful painting, even better in person than in the photos. The colors are well balanced and vibrant, and the quality of the work is excellent. You can really see the attention to detail and the care put into the finish. It adds a strong artistic touch to the space. I’m very happy with my purchase and would definitely recommend it definitely recommend it
February 5, 2026
Unprompted review
Reply from Figured'Art
Hi Ishimwe,
Your support and encouragement mean the world to us!
It is a pleasure to hear that the painting exceeded your expectations and that its quality, vibrant colors, and refined finish truly stand out in person.
We truly appreciate knowing that the attention to detail and care put into the final piece were noticeable and that the artwork adds a strong artistic presence to your space. Creating products that not only meet but surpass what customers see online is something we take great pride in.
Your recommendation is sincerely appreciated, and we are pleased to hear of your satisfaction with your purchase. Feedback such as yours is both motivating for our team and highly valued. Thanks for being such an important part of our journey.
Best regards,
Figured’Art Customer Care Team
I have ordered many times from this…
I have ordered many times from this company and have generally been very satisfied with the products delivered. Any questions are answered quickly and usually solutions found.
So I decided to get a custom made picture. When it arrived it was well below the quality I’ve come to expect from this company. It didn’t match the draft picture I had initially received at all.
I contacted the office & they immediately apologised and agreed with my comments.
A replacement picture was ordered at no cost to me & delivered (from China) within 10 days.
It’s perfect - highly recommend this company.
My only negative comment is that the brushes sent are not always small enough for some of the tiny bits on the pictures.
I have had to buy extra tiny brushes, 0002,0003 & 0005.
Great quality, great product & excellent customer service
February 2, 2026
Unprompted review
Reply from Figured'Art
Hello Carol,
Thank you for taking the time to share your detailed experience!
We couldn’t be happier to hear that you are generally satisfied with our products and that our team was able to promptly address the issue with your custom picture. We’re pleased that the replacement met your expectations and was delivered promptly.
We also appreciate your feedback regarding the brushes as this helps us identify opportunities to improve our kits and better serve our customers. Your recommendation and continued support mean a great deal to us and your thoughtful comments not only uplift our team but also guide our future development.
We’re so glad you’re part of the Figured’Art community.
Best regards,
Figured’Art Customer Care Team
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Great customer service
I ordered one of Figured'Art's paint-by-number kits, unfortunately via a Chinese company. I'll know to order direct next time! The kit arrived with two wrong paint pots. I wasn't sure if the company would care for this as I hadn't ordered direct, but the customer service was great. A prompt reply to my request and the replacement pots are on the way. And I love the picture!!
January 25, 2026
Unprompted review
Reply from Figured'Art
Hi Christina,
Thank you for your positive review!
We are delighted to learn that our team was able to assist you promptly and ensure the correct paint pots were dispatched without delay. Providing our customers with attentive and reliable support remains a top priority. It is also gratifying to know that you are enjoying the painting and that the product has met your expectations.
We sincerely appreciate your encouragement, which strengthens our commitment to excellence. We’d be happy to serve you again.
Best regards,
Figured’Art Customer Care Team
i love this idea was a little skeptical…
i love this idea was a little skeptical at first but the picture looks great! I even ordered one of my daughters dog to do!
January 29, 2026
Unprompted review
Reply from Figured'Art
Hello Donna,
Many thanks for your lovely review!
We’re delighted that you chose to try our service and were pleased with the final result. Your decision to place an additional order for your daughter’s dog is truly appreciated.
It is gratifying to know that you are satisfied with the level of service we provided. Your thoughtful comments not only uplift our team but also guide our future development.
We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
I bought a diamond painting with my…
I bought a diamond painting with my granddaughters photo sent to them … When arrived l started it this week the colours of her face are darker where she has a light colour face … Have emailed them 2/3 times but no response… Was recommended them by my friend… This is the first diamond painting not being the same … I’m not happy with it at all…
January 23, 2026
Unprompted review
Reply from Figured'Art
Hi Filomena,
We are very sorry to hear about your disappointment with your custom diamond painting, and we want to assure you that we are here to help resolve this with you.
Our team has already reached out to request photos of the color list included in your kit. This will allow our production team to carefully review what went wrong and identify the exact issue. Once we have this information, we will provide the appropriate solution — whether that means correcting the diamond colors or arranging a full replacement. We have also included a discount as a gesture of appreciation for your patience while we look into the matter.
We also sincerely apologize for the delay in responding to your earlier emails. We are currently experiencing a high volume of inquiries, but this should never impact your experience, especially for a custom piece and even more so when it was chosen following a personal recommendation.
We understand how meaningful this project is, especially as a gift for your granddaughter. Our goal is to make sure the final result reflects the care and love behind it. We look forward to hearing back from you and ensuring you receive a result you can be proud to create and share.
Warm regards,
Figured'Art Customer Care Team
Thoughtful packaging
Thoughtful packaging, canvas was rolled and not folded. Clearly numbered and easy to follow.
January 25, 2026
Unprompted review
Reply from Figured'Art
Hi Gina,
We’re delighted to hear your thoughts.
It’s wonderful to hear that you appreciated the thoughtful packaging and that the canvas arrived rolled, keeping it in perfect condition. It’s great to know that the clearly numbered design made your project easy and enjoyable to follow.
Reviews like yours motivate us to continue providing high-quality products and an exceptional customer experience.
We look forward to supporting you on your next creative project!
Best regards,
Figured’Art Customer Care Team
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I recently invested in a 60x80cm…
I recently invested in a 60x80cm diamond art picture of Flower Fields.
It’s going to be a labour of love project.
The quality of the canvas is amazing and the diamond gems are such vibrant colours it’s going to be amazing when it’s finished.
I will definitely purchase another canvas as another project ⭐️⭐️⭐️⭐️⭐️
January 25, 2026
Unprompted review
Reply from Figured'Art
Hi Lynn,
We appreciate your kind feedback!
It’s fantastic to hear that your Flower Fields diamond art project is bringing you joy and that you’re impressed with the quality of the canvas and the vibrant diamonds. Projects like these are meant to be enjoyable and rewarding, and your kind words inspire us to continue providing top-quality products that spark creativity
Your experience matters to us. It helps shape our future and helps us fine-tune our service and raise the standard.
We welcome the chance to assist you again.
Best regards,
Figured’Art Customer Care Team
Loved it!
Really enjoyed doing these, small and quick to achieve good results.
Def will get another small painting project again
December 8, 2025
Unprompted review
Reply from Figured'Art
Hello D.C,
Your feedback is much appreciated.
It’s wonderful to hear that you enjoyed the project and found it quick and satisfying. We truly appreciate your kind words about our services.
Your feedback not only brightens our day but also helps us continually improve and shape a stronger brand for the future.
We hope to have the opportunity to serve you again.
Best regards,
Figured’Art Customer Care Team
Think twice before ordering from this company (Updated)
My husband ordered 3 punch kits. Two arrived, one has not. After approximately 2 weeks, an email was sent telling him the last kit was out of stock and to select a new one which he did. Since then he received several auto generated emails asking for a response. The last one telling him he was not heard from and the matter was closed.
No further response to my husband asking for a refund or even fulfillment because the matter has not been resolved. Again, no response.
I have tried contacting customer service via the chat function. Automated chat function says order does not exist. I was waiting for a representative whom I was told would be with me in a “few minutes”. I quit after waiting for almost 30 minutes.
Will not be ordering from this company again.
UPDATED REVIEW: Since the review I was contacted in less than 48 hours by a representative. I am not sure what happened as there are missing emails on our side. However I was given several options for a replacement. I responded and hopefully will have my 3rd punch kit very soon. The only reason I did not give 5 stars is because I obviously do not have a complete order at this time.
January 21, 2026
Unprompted review
Reply from Figured'Art
Hello Mia,
Thank you for letting us know about your experience.
We’re glad our team was able to contact you promptly and provide options for a replacement. We apologize for any inconvenience caused and truly appreciate your patience as we work to complete your order.
We also understand your concern regarding the missing emails, and we have already raised this with our team for further investigation to prevent it from happening in the future.
Reviews like this help us improve and create even better experiences for all our customers. Thank you for understanding and we can’t wait to welcome you back!
Best regards,
Figured’Art Customer Care Team
Great quality all the way down to the…
Great quality all the way down to the packaging. Love the design and will be purchasing more!
December 1, 2025
Unprompted review
Reply from Figured'Art
Hi Sara,
Thank you for taking the time to share your feedback.
It is gratifying to hear that you were satisfied with the overall quality, packaging, and design of our product. We are also pleased to know that our services met your expectations.
Your experience is highly valued, and your feedback plays an important role in guiding our continued growth while reinforcing our commitment to excellence, quality, and care across everything we offer.
We’d be happy to serve you again.
Best regards,
Figured’Art Customer Care Team
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Horrible company
Extremely disappointing experience.
In my orders, multiple paint-by-number kits arrived with missing paint or not enough paint to complete the artwork. When I later ordered replacement paint for one project, the company sent the wrong colors.
It then took several months to receive a refund.
Because of the delays, I ended up buying paint at Michael’s and mixing my own just to finish the painting.
Afterward, the company contacted me saying they wanted to “make it right” by sending a complimentary kit. That never arrived. When they later responded to my review, they said they had not received my email confirming my shipping address, even though they had successfully communicated with me by email multiple times before.
They have since offered again to send a free kit, but based on my experience so far, I am not comfortable relying on that.
In my experience, this company has had repeated fulfillment issues, slow resolution of problems, and unreliable follow-through. I would not order from them again and would recommend shopping elsewhere.
January 20, 2026
Unprompted review
Reply from Figured'Art
Hi Karen,
It seems there was a misunderstanding, and we’re sorry if anything on our side contributed to that. Here is what actually happened:
After your original order in 2024, we contacted you and offered a complimentary replacement to resolve the issue. Before shipping it, we asked you to confirm your delivery address, but we did not receive a reply at that time, so we were unable to proceed.
When you reached out to us again recently, we confirmed that the offer was still active and only waiting for your confirmation. You then informed us that you preferred not to receive the replacement anymore, as you had already chosen another supplier.
We want to be clear that our intention was genuinely to fix the problem. Even if there are doubts about that, the basic business logic speaks for itself — it would make no sense for us to contact you again just to disappoint you further. Doing so would only lead to more negative reviews, which no company would intentionally create.
We hope our actions and our reply show that we have taken your case seriously. Even now, we have not given up on trying to make things right for you. We are still happy to honor the original offer. If you ever wish to proceed, simply let us know the design you’d like and the correct address, and we will take care of the rest.
Thank you for sharing your feedback. We do wish the situation had gone differently and appreciate the opportunity to clarify what happened.
Warm regards,
Figured’Art Customer Care Team
This is a proper scam.
This is a proper scam.
First they sell with the promise of a 48h delivery, then after 2 weeks the package is still to be delivered. After getting in touch with support, they send the items just to discover that finally they sent only ONE of the THREE items bought.
After more than 1 month I still don't manage to get the items I paid for (that they claim to have delivered) neither a refund for the missing items.
Support Service is a joke: IF they reply, they do it after a week with completely useless replies, missing completely the point.
December 16, 2025
Unprompted review
Reply from Figured'Art
Hello Andrea,
We are currently unable to locate your order in our system, which is why our team has reached out to request additional details. Kindly email us at support@figuredart.com with your order details, including your order number, full name, and delivery address. Once we receive this information, we will review your case immediately and ensure that any issue is properly addressed.
Figured’Art is a French brand that has been in business for more than seven years. While we may not meet every customer’s expectations, we can assure you that we are not a scam and we stand behind our products. If your order is confirmed and there is an issue, we will provide a solution to your satisfaction.
We look forward to your reply so we can assist you further.
Warm regards,
Figured'Art Customer Care Team
Reply from Figured'Art
Hi Sharon,
Thank you for your wonderful feedback.
We are pleased to learn that you found our ordering process efficient, were satisfied with the quality of your product, and appreciated our timely delivery.
Your positive feedback is highly valued, and we look forward to continuing to provide you with exceptional service in the future. Your words don’t just make us smile as they guide us in shaping a better brand for the future.
Thank you again for your trust and support!
Best regards,
Figured’Art Customer Care Team
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