The tool is okay. My issue was subscribing by accident (it is very easy to activate it accidentally), but Julie from support helped me very quickly and efficiently. Give her a raise!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The fact that your automatically signed up to an expensive subscription is a bit surprising. However I could not fault the customer service who cancelled my subscription and have processed my refund.... See more
Company replied
Very strange. I tried to make fileworld recognize a text and it was a FANTASTIC job, that did. Payed for the trial and tried 3 more files, getting 3 TERRIBLE results. Now I tried a new registration... See more
I used your platform just for 1 day where I payed 0.60 euros for use , and then I had to subscribe for 39 euros/per month, I wanted to cancel de subscription because I wanted for just 1 day, and when... See more
Company details
Written by the company
FileWorld is your online Swiss-army knife for files. From a single, intuitive interface you can convert, compress, sign, translate, summarise and otherwise transform PDFs, images, videos, presentations, fonts and more. All processing happens on encrypted, GDPR-compliant servers, and every file is automatically deleted after completion, so privacy is built in by design. Real people answer every support request within 24 hours, and users consistently praise our clear interface and fast results. Join them and experience effortless file workflows today.
Contact info
Switzerland
- help@fileworld.co
- fileworld.co
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
LAURE has helped me with my problems
LAURE has helped me with my problems, she’s very kind and fast! Thanks again for your help and for the ease of mind!
May 30, 2026
Unprompted review
There was a slight issue whereby I did…
There was a slight issue whereby I did not realise there was a €39 euros charge after 48 hour trial period. I only needed to use fileworld for one day in which I paid €0.60.
I contacted fileworld via email and LAURE was very helpful and understanding. I explained my situation and LAURE issued a full refund and cancelled the subscription. Very good customer service and I was extremely satisfied with the outcome.
June 1, 2026
Unprompted review
very competent service
June 1, 2026
Unprompted review
Quick and easy.
May 31, 2026
Paid $0.60 and got a blank page
May 31, 2026
Reply from Fileworld
Hello,
We’re sorry to hear about your experience and understand your frustration, especially if you saw a blank page after making your payment.
This type of service normally provides access to a file processing tool once the order has been confirmed. If a blank page appears, it may be due to a temporary technical issue (browser, cache, connection, or interruption during loading).
That said, we take your concerns seriously and sincerely regret the inconvenience you have experienced.
After reviewing the situation, our customer service team has already contacted you to provide an explanation and a suitable solution.
If you still need assistance, you can email us directly at help@fileworld.co.
Best regards,
Cynthia from the Fileworld team
translator was great and form of the…
translator was great and form of the pdf with pictures, etc stayed true
May 30, 2026
Speedness!
May 31, 2026
Immediate Refund Request - Unauthorized Premium Charge (Account: mauriciodesouza777@gmail)
Hello,
I am requesting an immediate and full refund of €39,95 charged to my card on 30/05/2026 for the Premium Plan subscription.
I cancelled my trial subscription within the 48-hour window, and I do not want, nor have I used, the premium features since the charge.
Please confirm the cancellation of my account and the processing of my refund immediately.
Account email: mauriciodesouza777@gmail
Last 4 digits of the card used: 7675
Thank you,
Mauricio
May 30, 2026
Unprompted review
Reply from Fileworld
Hello,
We would like to clarify a few points regarding your comment. Our support team has reviewed your case, and the charges have already been refunded to you. There are no active subscriptions associated with your account.
To clarify, Fileworld offers access at a low introductory price, and details regarding any trial or subscription—including the renewal price of €39.95—are presented during the checkout process. When a situation does not meet a user’s expectations, our role is to intervene and resolve it, which we have done in your case.
We take your feedback very seriously and regret that this experience was a source of frustration. We hope that the solution proposed by our support team will allow us to close this matter on a more positive note. If you need further assistance or confirmation, you can contact us at help@fileworld.co.
Best regards,
Cynthia, from the Fileworld team
Reply from Fileworld
Hello,
Thank you very much for your positive feedback!
We are glad to hear that you had a smooth experience and that the download was quick and easy. Your satisfaction means a lot to us.
Please don’t hesitate to use our services again if needed.
Kind regards,
Cynthia from the Fileworld team
Fast and reliable
May 31, 2026
I have a good experience
This is a serious site and i have a good experience with it and with the suport her name is Daniella
May 30, 2026
Unprompted review
50 euro have been taken from my account…
50 euro have been taken from my account even though I cancelled my membership with them. I will giv 5 stars when returned.
May 30, 2026
Unprompted review
Reply from Fileworld
Hello,
Thank you for your message. After reviewing your case, we can confirm that the €49.95 refund has been successfully processed. It should appear on your account within a few days, depending on your bank’s processing times, and a confirmation email has also been sent to you.
As a reminder, our service starts with an initial 48-hour access period at €0.60. If cancellation is not made within this timeframe, the subscription automatically renews at €39.95 every four weeks, as indicated at the time of payment confirmation.
We understand that you intended to use the service only once, which is why we acted quickly to resolve your request in an amicable manner.
If you need any further clarification, our support team remains available at help@fileworld.co.
Thank you for your understanding,
Cynthia from the Fileworld team
its ok very quickly and efficiently
May 30, 2026
Quick response and solved everything
Quick response and solved everything. Special thanks to Julia
May 30, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.