I converted a File and paid 0.60ct for that which was possible by ApplePay and it was quick, easy and amazing. However, I did not know that I subscribed to something and they charged me 39.99€ for the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tool is okay. My issue was subscribing by accident (it is very easy to activate it accidentally), but Julie from support helped me very quickly and efficiently. Give her a raise!
Company replied
It was an error that led me to having to contact FileWorld directly. I was fortunate Stephanie who dealt with was so helpful and listened. The result was that she resolved the issue within a day. I w... See more
wow, incredible, amazing, easy, simple, perfect, usefull SERVICE, THANK U Sooooo MUCH Hopeful Positive Words means lot to our genius Homo Empathicus Wishing all of U all HEALTH, all HAPPIN... See more
Company replied
Company details
Written by the company
FileWorld is your online Swiss-army knife for files. From a single, intuitive interface you can convert, compress, sign, translate, summarise and otherwise transform PDFs, images, videos, presentations, fonts and more. All processing happens on encrypted, GDPR-compliant servers, and every file is automatically deleted after completion, so privacy is built in by design. Real people answer every support request within 24 hours, and users consistently praise our clear interface and fast results. Join them and experience effortless file workflows today.
Contact info
Switzerland
- help@fileworld.co
- fileworld.co
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
50 euro have been taken from my account…
50 euro have been taken from my account even though I cancelled my membership with them. I will giv 5 stars when returned.
May 30, 2026
Unprompted review
Reply from Fileworld
Hello,
Thank you for your message. After reviewing your case, we can confirm that the €49.95 refund has been successfully processed. It should appear on your account within a few days, depending on your bank’s processing times, and a confirmation email has also been sent to you.
As a reminder, our service starts with an initial 48-hour access period at €0.60. If cancellation is not made within this timeframe, the subscription automatically renews at €39.95 every four weeks, as indicated at the time of payment confirmation.
We understand that you intended to use the service only once, which is why we acted quickly to resolve your request in an amicable manner.
If you need any further clarification, our support team remains available at help@fileworld.co.
Thank you for your understanding,
Cynthia from the Fileworld team
its ok very quickly and efficiently
May 30, 2026
Quick response and solved everything
Quick response and solved everything. Special thanks to Julia
May 30, 2026
Unprompted review
Beautiful customer service
Beautiful customer service. Emilie responded to my email quickly within 10 mins on a Saturday to serve me. Good team.
May 30, 2026
Unprompted review
Very trustworthy converter
Very trustworthy converter, idk why they keep charging me 40 euros for nothing
May 30, 2026
I recently useIssue Resolved Quickly – Thank You Danielad FileWorld and initially…
I recently used FileWorld and initially paid €0.60 for the service. However, after two days I noticed that I had been charged €19 for a subscription that I was not aware would continue automatically.
As soon as I contacted customer support and explained that I had not understood the subscription terms, they responded very quickly and professionally. They immediately helped me cancel the subscription and arranged a refund of the charge.
I would especially like to thank Daniela from the customer support team. She was very helpful, polite, understanding, and handled my request efficiently.
Although I was surprised by the charge, I appreciate the prompt customer service and the willingness to resolve the issue and refund my money
May 30, 2026
Unprompted review
"You have made an unauthorized charge…
"You have made an unauthorized charge of €39.95 to my card. Please refund this amount to my account immediately. If the refund is not processed, I will report this matter to the relevant international authorities."
May 30, 2026
Unprompted review
Reply from Fileworld
Hello,
We are truly sorry for the situation you experienced and understand that it may have caused you concern.
After review, our support team has already handled your request, cancelled the subscription, and processed the refund. We hope this resolution brings you greater peace of mind.
As a reminder, the terms of use are presented at the time of payment, including the trial period followed by a subscription, with all details shown before the purchase is confirmed.
That said, we understand that this information may not have been perceived clearly during your experience, and we sincerely regret that.
If you would like any further verification or confirmation, our support team remains available at help@fileworld.co and will be happy to assist you.
Kind regards,
Cynthia from the Fileworld team
The service provided was excellent and…
The service provided was excellent and when I had an issue, they dealt with it immediately and fairly.
May 28, 2026
Unprompted review
Cynthia was very helpful and responded…
Cynthia was very helpful and responded quickly to my request. I appreciate her support and professionalism. Thank you!
May 29, 2026
Unprompted review
It was an error that led me to having…
It was an error that led me to having to contact FileWorld directly. I was fortunate Stephanie who dealt with was so helpful and listened. The result was that she resolved the issue within a day. I would recommend FileWorld based on the way they deal with there customers.
May 26, 2026
Unprompted review
They took an subscription without me…
They took an subscription without me knowing it, but Mia was very helpful
May 22, 2026
Unprompted review
Reply from Fileworld
Dear Margo,
We're glad Mia was able to step in and resolve things for you. She'll be happy to read your kind words.
Kind regards,
The Fileworld Team
The business model is terrible
The business model is terrible, because they sneak in a subscription each time you try to pay for a single document, but I give it two stars because Laure in customer service was really good and they gave me a refund.
May 25, 2026
Unprompted review
Reply from Fileworld
Hello,
We’re sorry to hear about your experience with our service model and understand your disappointment.
When using the platform, initial access is offered through a trial period, followed by a subscription that renews automatically unless canceled within the timeframe specified at the time of purchase. This information is displayed before payment is confirmed.
That said, we take your feedback and experience seriously, and we are glad that our team was able to assist you effectively. In fact, the refund has already been processed following your request and handled by our support team.
We also thank you for highlighting the quality of the assistance provided by Laure.
Best regards,
Cynthia from the Fileworld team
Hidden subscription trap
Hidden subscription trap - €29.95 charged without consent
I used this site for what I was led to believe was a one-time service fee. Instead, they hid a €29.95 monthly subscription in the fine print and automatically charged my account. This is highly deceptive billing. I have already cancelled, blocked the merchant via Revolut, and demanded a full refund from support. If a 100% refund is not processed immediately, my bank is executing a formal fraud chargeback. Case number reference: nandreea107atgmail.com
UPDATE: The merchant reached out quickly and confirmed they have processed a full refund. I am keeping this review here until the money successfully arrives in my Revolut account
update- they gave me my money back
May 29, 2026
Unprompted review
Reply from Fileworld
Hello,
We’re sorry to hear about your experience and understand your dissatisfaction and concerns regarding this charge.
Upon sign-up, the offer includes initial access with a trial period, followed by automatic renewal as a monthly subscription if it is not canceled within the specified timeframe before payment is processed. These terms are clearly stated at the time of purchase as well as in the terms and conditions.
That said, we take your concerns seriously and sincerely regret that this situation seemed unclear to you.
After reviewing the matter, our customer service team has already contacted you and confirmed that the refund has been processed.
We remain at your disposal if you need any further clarification.
Best regards,
Cynthia from the Fileworld team
Quick response to emails
Quick response to emails. Through a mistake on my part I ended up with something different than unneeded. With quick responses to my emails and very polite answers we were able to sort things out quickly. Mia was quick to respond and explained everything very clearly. It’s nice to be able to have understanding people on the team.
May 29, 2026
Unprompted review
Great customer service deppartment
Great customer service deppartment! My issue was instantly solved by Mia, who immediate responsed with proffesionalism and truly interest!
May 29, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.