FilterOutlet.com Reviews 

694
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought 4 Swim spa filters and saved over $100!!! over the manufacturer's website. These filters are a perfect fit. Same quality material, number of folds, plastic caps. So I can't speak wit... See more

Rated 1 out of 5 stars

I ordered 3 refrigerator water filters. All arrived with white foriegn matter inside the inlet of all I wasted over an hour trying to talk to some one, but with their use of recordings, mumbering... See more

Company replied

Rated 5 out of 5 stars

We have tried other pool filters over the years, but once we tried FilterOutlet.com for our pool filters we will never get them from anywhere else! Their pool filters clean up very nice with full pr... See more

Rated 5 out of 5 stars

Great source for furnace/AC air filters and refrigerator filters! Fast order processing and shipping at very affordable prices! Thank you FilterOutlet.com, I'll be sure to buy from you again when need... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(694)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

Initial filter was the wrong size purely due to the air handler manufacturer's documentation not including the exact size required. The customer support representative was so helpful and shipped a new set of filters immediately without waiting for me to returning the one that was the wrong size.

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

Took the Money no Comunication

I ordered 3 refrigerator water filters. All arrived with white foriegn matter inside the inlet of all
I wasted over an hour trying to talk to some one, but with their use of recordings, mumbering systems they leave you hanging. I've worked engineering for many years changed out countless filters. These are the worst I've seen of "new" filters.
Eugene Stang

October 15, 2023
Unprompted review
FilterOutlet.com logo

Reply from FilterOutlet.com

We appreciate you bringing this issue to our attention. We would like to assist you with your issue. Unfortunately, you did not provide enough information for us to identify you. Please give us a call at 888.407.5688 and we will be happy to assist!

Rated 5 out of 5 stars

Filter Ordering

I have been ordering filters online for almost 4 years now from Filter Outlet and am very satisfied with both the product and service. And LOVE the fact that I am getting 3 filters for the price of 1 in the store! The filters perform just as well as the name brand. Filter Outlet keeps my information on file so re-ordering is super simple.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Decent price but water tastes like…

Decent price and great customer service. Our one filter had a strange taste and they replaced it free of charge!

October 22, 2023
Unprompted review
FilterOutlet.com logo

Reply from FilterOutlet.com

We appreciate you bringing this issue to our attention. We would like to assist you with your issue, so we will reach out to you directly from our customer service portal via email. If you prefer you can also reach out to us by calling Customer Service at 888-407-5688 or contacting us via email at Contact@discountfilters.com

Thank you for your business and we apologize for any inconvenience

Rated 5 out of 5 stars

Happy!

Received my replacement filter for my Hayward pool filter the day after I ordered.

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Your staff is amazing

Your staff is amazing. I ordered the wrong filter twice and they were so understanding. I finally ordered the right one. I had never ordered one for my frig before but had to this time & now know which one to order thanks to your staff.
Wonderful company & great prices.

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Best Customer Service

Although the first shipment was incorrect, the customer service department send the correct one the next day and suggested I donate the other filters to Habitat for Humanity, which I happily did. Thanks for you great customer service.

September 20, 2023
Unprompted review
Rated 1 out of 5 stars

No response to 4 emails

I ordered the wrong filter for my fridge. Once the product came I have written 4 emails since Aug. to contact the returns department on how to return my items. Now, months later I still have the wrong filters and no reply to any of my emails. I'm a busy mom of 6 who doesn't have extra time to waste on writing emails....I'm very disappointed.

October 2, 2023
Unprompted review
FilterOutlet.com logo

Reply from FilterOutlet.com

Hi Tiffany

We did receive your email dated 08/22/2023. We responded letting you know that you did not need to return your merchandise and refunded your order in full. We apologize the filter did not work for you. Thank you

Rated 4 out of 5 stars

3M filters

The order process was good, but the shipping time was slow. The filters work just as well as the 3m ones, at a fraction of the cost.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

These guys are great

These guys are great. I won’t by another filter from anyone else ever again. Fast, friendly, price is right and good quality products. Thank you for the great service.

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Everything

Everything! You really have consideration for your customers. I have been a customer for many years, we moved and got a new frig, unfortunately the filters it uses were not available with your company. However, you handled my problem with great consideration. I will remain a customer and continue to recommend your business to all. Thank you, you set an example for customer service .

September 8, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look