Policy paid for towing with just a receipt. Reimbursement for repair require all kinds of extra proof of ownership and they only paid about half of the 30% owed on the bill. That was only $50 more tha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have not taken advantage of anything in my savers there aren't a lot of options for my demographics. Not really sure why I received a RYRE email I suppose it's just a review bomb campaign. Als... See more
Company replied
Membership plan came with free Telehealth calls and this was such a fantastic option to have. Super quick, have used them a couple times and made me realize it was even a better option than the provid... See more
Company replied
5/5 Stars! Amazing roadside, towed me as many times as I needed when my car broke down due to alternator issues. Unlimited tows and always quick and super helpful, kind staff. Definitely will be recom... See more
Company replied
Company details
Written by the company
FIMC is a trusted provider and servicer of membership plans that protect our customers from the most common expenses families encounter. In a perfect world, having a budget would be enough. But real life doesn’t work that way. Unexpected auto, home, family and healthcare events can happen at any time – and insurance doesn’t always cover the costs. Our benefits are designed for the moments when life gets all too real and you need someone to have your back. We’re a safety net that helps pay the expenses you didn’t plan on, so you can get on with the business of living. Whether it’s solutions for your home, auto, or pets we offer comprehensive benefits that can help save you money.
Contact info
P.O. Box 1299, 34236, Sarasota, United States
- 800-621-5287
- ServiceExperienceCenter@fimc.com
- fimc.com
3.9
Great
271 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FIMC
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced. We take all reviews seriously and strive to provide accurate information and excellent service. Dear Ketonia, We regret any misinformation you received and encourage you to call us at 800-621-5287 so we can address and correct any inaccuracies. Additionally, we are sorry to hear about your interaction with our tow drivers. This is not the standard of service we aim to provide, and we will investigate this matter and take appropriate action to ensure it does not happen again. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to serve you better in the future.
Reply from FIMC
Shirley, Thank you for your fantastic feedback! We’re delighted to hear that you found our service great and our site easy to use. It’s wonderful to know that you received your payment in less than 3 weeks. Your satisfaction is our top priority. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
The service is great and help comes quickly.
The service is always reliable and efficient. The speak politely and everything runs smoothly.
June 12, 2024
Reply from FIMC
TIna, Thank you for your wonderful feedback! We’re thrilled to hear that you find our service great, reliable, and efficient. It’s fantastic to know that help comes quickly and that our team speaks politely, ensuring everything runs smoothly. Your satisfaction is our top priority. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Reply from FIMC
Janae, Thank you for your feedback! We’re delighted to hear that you found the process simple and easy, and that you received prompt, fast service. Your satisfaction is our top priority. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
Reply from FIMC
Debbie, Thank you for your feedback! We’re pleased to hear that you experienced a quick turnaround after your submission. Your satisfaction is our top priority. If there’s anything else you need or have any questions, please let us know. We’re here to help!
Reply from FIMC
Sigamone, Thank you for your wonderful feedback! We’re delighted to hear that you had an excellent experience and found our service provider very helpful and timely. Your satisfaction is our top priority. If there’s anything else you need or have any questions, please let us know. We’re here to help!
The experience was easy and fast.
August 21, 2024
Reply from FIMC
David, Thank you for your feedback! We’re thrilled to hear that you found the experience easy and fast. Your satisfaction is our top priority. If there’s anything else you need or have any questions, please let us know. We’re here to help!
Reply from FIMC
Kashem, Thank you for your kind words! We’re thrilled to hear that you always find our service helpful. Your satisfaction is our top priority. If there’s anything else you need or have any questions, please let us know. We’re here to help!
Moments in Time
It's always good to know that when you call for help when you least expect it they are ready to help....when we called they were on point with getting the help that we needed....we appreciated the representative keeping in touch with us during the whole process....thank you very much ...
July 9, 2024
Reply from FIMC
Cherie, Thank you for sharing your experience! We’re delighted to hear that our team was ready to help when you needed it most and that they were on point with getting you the assistance required. It’s great to know that our representative kept in touch with you throughout the process. Your satisfaction is our top priority. If there’s anything else you need or have any questions, please let us know. We’re here to help!
Pink Hooker came within an hour
Pink Hooker came within an hour. Customer Service helped solve my situation.
August 28, 2024
Reply from FIMC
Joy, Thank you for your feedback! We’re glad to hear that our service provider arrived within an hour and that our customer service team was able to help solve your situation. Your satisfaction is our top priority. If there’s anything else you need or have any questions, please let us know. We’re here to help!
Reimbursement
My towing was good i was in a ditch and tore up my front struts .the struts cost was high labor but I hope I get $250.00 back
Patricia Morgan
740-645-8981
August 5, 2024
Reply from FIMC
Patricia, Thank you for sharing your experience. I’m glad to hear that the towing service was good, but I’m sorry to hear about the damage to your front struts and the high repair costs. We are showing that you filed the auto repair reimbursement claim, but it was missing documentation. Please contact the claims administrator at 877-354-3873 for the details. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
They lived up to what they…
They lived up to what they said...process was easy, quick and smooth. I have no complaints! They were wonderful!
August 16, 2024
Reply from FIMC
Matika, Thank you so much for your positive feedback! We’re thrilled to hear that you found the process easy, quick, and smooth, and that you had a wonderful experience with us. Your satisfaction is our top priority. If you ever need any further assistance or have more questions, please don’t hesitate to reach out. We’re here to help!
They are very well at getting you the…
They are very well at getting you the help you need fast and they are very nice about it
January 29, 2024
Reply from FIMC
Gary, Thank you for your kind words! We’re happy to hear that you found our service fast and our team friendly. Your satisfaction is our priority, and we’re glad we could assist you effectively. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help
Reply from FIMC
Maryann, Thank you for your feedback! We’re glad to hear that you find our service reliable and dependable, with quick and easy responses on claims. Your satisfaction is our priority, and we’re here to assist you whenever you need. If you have any more comments or need further assistance, please don’t hesitate to reach out. We’re here to help!
Reply from FIMC
John, Thank you for your feedback! We’re glad to hear that you agree with the efforts made. If you have any more comments or need further assistance, please don’t hesitate to reach out. We’re here to help!
Fast assistance and I have help on the way! a sense of…
Fast assistance and I have a sense of security in case of emergency.. recent had two claims that help a lot. Lift service and reimbursement for repair. Thank you.
June 17, 2024
Reply from FIMC
Daniel, Thank you for sharing your experience! We’re glad to hear that you received fast assistance and feel a sense of security in case of emergencies. It’s great to know that our lift service and reimbursement for repair have been helpful to you. Your satisfaction is our priority. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
The delay was my fault I kept…
The delay was my fault I kept neglecting to sign the very bottom line. Once I did that they were very prompt with settling the transaction.
July 16, 2024
Reply from FIMC
Emily, Thank you for sharing your experience! It’s great to hear that once the paperwork was completed, the claim was settled promptly. We appreciate your understanding and are glad we could assist you efficiently. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
Reply from FIMC
Dear Martha, Thank you for sharing your experience! We’re glad to hear that you learned about what can be reimbursed and what cannot. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help!
Reply from FIMC
Debbie, Thank you for your feedback! We’re glad to hear that you found our service very helpful and timely. Your satisfaction is important to us. If you have any more comments or need further assistance, please don’t hesitate to reach out. We’re here to help!
The agent was clear and to the point…
The agent was clear and to the point and very accurate with my claim and set the expectation of when to receive payment. The agent was courteous and very helpful.
March 13, 2024
Reply from FIMC
Tiva, Thank you for sharing your positive experience! We’re delighted to hear that our agent was clear, accurate, and set the right expectations for your claim. It’s wonderful to know that you found the agent courteous and helpful. Your satisfaction is our top priority. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.