Absolute scam. Falsely took money, I contacted them, they sent a reply trying to justify but ignored half the payments I questioned, which were completely and obviously fake, they then stopped repl... See more
Company replied
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See what reviewers are saying
I signed up for a 3 month subscription in Dec and extended it out a year because I love it. I can choose from hundreds of different people from history or even from different time periods. It shows he... See more
Company replied
Really disappointed after thinking I've made a purchase to try and help my mindless scrolling and choosing to learn instead. The initial period was, I believe, a 3 month trial for £20. I thought oka... See more
Company replied
The video section is amazing!!! Beautiful videos, fantastic explanations, and very clear. Thrilling episodes that broaden your historical knowledge. The other stories on the app are the same. I a... See more
Company replied
2.6
Poor
32 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Absolute scam
Absolute scam. Falsely took money, I contacted them, they sent a reply trying to justify but ignored half the payments I questioned, which were completely and obviously fake, they then stopped replying and ignore contact.
I’ve reported them and my bank say it’s not their first complaint about them.
Fraudulent and then they ignore.
AVOID!!!!
April 3, 2026
Unprompted review
Reply from Learnpaladin
Thank you for your feedback.
We’d like to clarify that our team has been actively investigating your case and has responded with the information available in our system. We have not ignored your messages, and we have been working to identify all associated accounts and transactions to provide a complete explanation.
At this time, one of the charges mentioned does not appear in our records, which is why we have requested additional details to help locate it accurately. Without matching transaction information, it is not possible to verify or resolve it fully.
We have also provided a breakdown of the subscriptions we were able to identify and offered a resolution based on those findings.
We remain available and willing to assist further in resolving this.
Best regards,
Paladin Team
Poor business practice
Really disappointed after thinking I've made a purchase to try and help my mindless scrolling and choosing to learn instead. The initial period was, I believe, a 3 month trial for £20. I thought okay, why not - I believe they offered a money back garantuee if not satisfied (if Im remembering correctly). I used it for about a week and then tried a few more times but just lost interest unfortunately - I didn't not want to claim my money back as I didn't think the app was poor but just my attention span was not as good as it should be.
All of a sudden, after the 3 months, I'm charged £50 for something I didn't even know I was subscribed to. I feel scammed especially since I have had no response to my email after 2 business days. I have emailed again. Will update this review accordingly if they respond and rectify the situation.
April 15, 2026
Unprompted review
Reply from Learnpaladin
Hi Dinesh,
Thank you for your feedback, and we’re sorry for the confusion caused.
The subscription began with an introductory offer and renewed at the standard price after the initial period, as outlined at signup.
We’ve responded to your email and are working with you to find a fair resolution. Please feel free to check your inbox, and we’ll be happy to assist further.
Best regards,
Paladin Team
I signed up for a 3 month subscription…
I signed up for a 3 month subscription in Dec and extended it out a year because I love it. I can choose from hundreds of different people from history or even from different time periods. It shows helpful imagery, plays appropriate sound effects/music, shows the words and reads through scripts (helping visual and audio learners) of each event. Each person is broken into 4-5 different lessons with quizzes at each checkpoint. You then earn an avatar of the person at the end. I love it a lot!
April 7, 2026
Unprompted review
Reply from Learnpaladin
Hi Amanda,
This truly made our day, thank you so much for your amazing feedback!
We’re so happy to hear how much you’re enjoying the experience and exploring history through Paladin. It means a lot to us that you chose to continue with a yearly plan.
Thanks again for your support, we really appreciate it!
Best regards,
Paladin Team
The ads are real!
The ads are real. The app is amazing - and the team is responsive. I mentioned that I'd like to be able to listen in a car drive versus less interactive and they added the feature. Amazing!
April 7, 2026
Unprompted review
Reply from Learnpaladin
Hi Dave,
This truly made our day, thank you so much for your kind words!
We’re especially happy to hear that you’re enjoying the app and that the new app experience is helpful for you. Feedback like yours is exactly what helps us improve and build features that make a real difference.
It means a lot to know that you noticed our efforts and that the app is living up to your expectations.
Thanks again for your support, we really appreciate it!
Best regards,
Paladin Team
App told me my subscription was…
Update: Problem was resolved.
App told me my subscription was cancelled but kept billing me month to month. Emailed hello at learnpaladin.com but I haven’t heard back in 2 business days. Seeking help here to see who was able to resolve this
April 2, 2026
Unprompted review
Reply from Learnpaladin
Hi Jack,
Thank you for your feedback, and we’re sorry for the confusion caused.
After reviewing your case, we identified that there were two separate accounts associated with different email addresses, which led to the unexpected charge.
Our team has now resolved the issue by canceling the duplicate account and issuing a refund for the recent charge.
If you need any further assistance, please don’t hesitate to reach out, we’re always happy to help.
Best regards,
Paladin Team
I tried to cancel before the free trial…
I tried to cancel before the free trial ended and it wouldn’t let me. I emailed asking for a refund the same day I was charged and didn’t get no response.
April 6, 2026
Unprompted review
Reply from Learnpaladin
Hi Tony,
Thank you for sharing your feedback!
We apologize for any inconvenience you may have had. We’ve sent you a request via Trustpilot to help us identify your account in our system. Once we receive your details, our support team will review your case and assist you accordingly.
To help us handle this as quickly as possible, please contact us at hello@learnpaladin.com and include the reference number TONY039216.
This will allow us to locate your account and provide you with accurate next steps based on your subscription.
Best regards,
Paladin Team
Total scam
Total scam. The product isn’t very good, but the biggest problem is the billing. They trick you when you sign up and make it impossible to cancel. They will say that “you signed up on the web version” (which they forced you to do) so you can’t manage the account under your subscriptions. Then they don’t allow you to sign back into your account to cancel the billing they tricked you into the first time. This is more than dishonest. If you sign up, be ready to cancel your credit card.
I also emailed them to resolve the issue- and was not surprised when my communication was complete ignored.
March 31, 2026
Unprompted review
Reply from Learnpaladin
Hi David,
Thank you for sharing your feedback!
We apologize for any inconvenience you may have had. We’ve sent you a request via Trustpilot to help us identify your account in our system. Once we receive your details, our support team will review your case and assist you accordingly.
To help us handle this as quickly as possible, please contact us at hello@learnpaladin.com and include the reference number DAVID329841. This will allow us to locate your account and provide you with accurate next steps based on your subscription.
Best regards,
Paladin Team
Subscription renewal without consent
They renewed my subscription for 50 euros more without my consent and refused to refund me even though I contacted immediately. The app is completely different from what was shown in the ads.
Update: After this review, they contacted me and I received a half refund..
April 1, 2026
Unprompted review
Reply from Learnpaladin
Hi Lisa,
Thank you for sharing your feedback!
We apologize for any inconvenience you may have had. We’ve sent you a request via Trustpilot to help us identify your account in our system. Once we receive your details, our support team will review your case and assist you accordingly.
To help us handle this as quickly as possible, please contact us at hello@learnpaladin.com and include the reference number LISA2910239. This will allow us to locate your account and provide you with accurate next steps based on your subscription.
Best regards, Paladin Team
Awful
Awful. A.I. looking app. With fictional descriptions of people from history. 'Its 3am and the candle is making his eyes tired' it's inaccurate too. A very lazy way to learn wrong history.
April 5, 2026
Unprompted review
Reply from Learnpaladin
Hi Lee,
Thank you for sharing your feedback, we’re sorry to hear that the experience didn’t meet your expectations.
Our goal is to make history more engaging while still maintaining accuracy, and we’re continuously working on improving both the content and the overall experience. Feedback like yours is really valuable in helping us do that.
We’ve recently published 3 new stories in an improved format, and we’d love for you to give them a try and hopefully give us another chance. You can find The Opium War in the “Trending Right Now” section on the Home page, while The Chernobyl Disaster and Zeus are available in the Early Access section.
Best regards,
Paladin Team
Amazing app
The video section is amazing!!! Beautiful videos, fantastic explanations, and very clear. Thrilling episodes that broaden your historical knowledge.
The other stories on the app are the same.
I am glad I discovered this app.
Very much recommended for history lovers.
March 29, 2026
Unprompted review
Reply from Learnpaladin
Hi Orna,
We are pleased you enjoyed the app! We always do our best to make your experience memorable and we’re happy to know we achieved that.
Best wishes, Paladin Team
I would like to thank the kind lady or…
I would like to thank the kind lady or gentleman that dealt with my request,
I was genuinely not expecting to have a positive outcome and your actions exceeded my expectations.
I shall forever greatly recommend the customer care team at Paladin.
Thank you again!
March 27, 2026
Unprompted review
Reply from Learnpaladin
Hi Diana,
Your feedback truly made our day. We are very happy to hear that our customer support has been helpful to you and we sincerely appreciate your support.
Best wishes, Paladin Team
Avoid at all cost!
Avoid at all cost. The company will fraudulently over charge you and claim that you subscribe through Apple and can cancel through Apple. Not true. You have been warned.
March 27, 2026
Unprompted review
Reply from Learnpaladin
Hi Jesper,
We’re sorry to hear about your experience.
We’d like to clarify that subscriptions started through our website won’t appear in Apple subscriptions, as they are not processed through Apple. This is indicated during the sign-up process.
Our team is always here to help and we’re happy to review any concerns and assist further if needed.
Best regards,
Paladin Team
It looks like this is an on going…
It looks like this is an on going issue. I only signed up for the free version but Paladin has been trying to charge my card $60. I have emailed them a few times with no response.
I can’t cancel my subscription because I don’t have one! Stop trying to take my money!
March 27, 2026
Unprompted review
Reply from Learnpaladin
Hi Kim,
We’re sorry to hear about your experience.
We’ve located your account and have now canceled the subscription, so there will be no further payment attempts.
We’ve also reached out to you directly to make sure everything is fully resolved. If you need any further assistance, we’re here to help.
Best regards,
Paladin Team
I enjoyed the learning experience, but more stories about women please!
I enjoyed the learning experience, I wish there were more historical stories about women, and about people from other countries not just Americans. For instance there should have been one about Elizabeth 1st. They charged me for a month by accident but I e-mailed them, and they refunded me ASAP so the customer service is excellent.
March 16, 2026
Unprompted review
Reply from Learnpaladin
Hi Anna,
Thank you so much for your kind words, we’re really glad you enjoyed the learning experience!
We really appreciate your feedback about including more stories about women and a wider range of historical figures from different countries. That’s a great suggestion and it’s definitely something we’ll consider as we continue improving the app.
We’re also happy we could quickly resolve the billing issue for you, it means a lot to hear your positive feedback about our support.
If you ever have more ideas or suggestions, feel free to reach out anytime, we’d love to hear them.
Best regards,
Paladin Team
This fraudulent website charged me without authorization
I had a free trial with them but I never authorized any charges. Yesterday a charge of $69 showed up on my account for what's so called their "annual fee".
They don't even have a call or live chat service. I sent an email and after almost a whole day they replied to me refusing a refund for the charge I never authorized. I replied and threatened that I would be charging back with my bank if they don't fix it. They obviously ignored me after that email and that's the time I know this company is nothing but a bunch of fraudsters.
I will still proceed with my bank dispute. I have only authorized a free trial and nothing else but they decided to steal from me.
March 24, 2026
Unprompted review
Reply from Learnpaladin
Hi Andrew,
We’re sorry to hear about your experience.
We’ve reviewed your case and have since resolved it directly with you, including issuing a partial refund and ensuring there are no future renewals on your account.
The charge occurred after the trial period ended, as subscriptions renew automatically unless canceled beforehand. We understand how this can sometimes be confusing, and we’re here to help clarify any concerns.
Best regards,
Paladin Team
After quite a bit of back and forth
After quite a bit of back and forth, Paladin was eventually able to locate my account that was being charged and offered a full refund. It definitely took some persistence and a fair amount of nudging on my end, but to their credit, they did come through in the end and resolved the issue.
March 25, 2026
Unprompted review
Reply from Learnpaladin
Hi Jonny,
We’re happy to hear that you’ve received your refund and that our support team was able to assist you.
Best regards, Paladin Team
Worthwhile program
The program is excellent but the timing was bad for me to continue. Thanks
March 23, 2026
Unprompted review
Reply from Learnpaladin
Hi Mary,
We’re sorry for any confusion here.
We’ve reviewed your account and can confirm that no recent charges have been made. The only payments on record are older transactions, which were already addressed previously.
It’s possible there may be another account or a different charge source involved, and we’re happy to help clarify this for you. Our team has reached out to you directly to investigate further and make sure everything is fully resolved.
Best regards,
Paladin Team
Definition of SCAM
charged €60 for a free trial and that they are ignoring emails. Moreover the app's quality was intentionally misrepresented through flashy ads. Paladin is AI slop: using high-end marketing to sell low-effort, AI-generated content.
March 16, 2026
Unprompted review
Reply from Learnpaladin
Hi Marco,
We’re sorry to hear about your experience and for the confusion caused.
We’ve reviewed your case and reached out to you directly to clarify the situation. The plan activated at the time of purchase was a discounted offer without a trial, which is why the charge was processed immediately.
As the payment was processed through Apple, billing and refund decisions are handled directly by them. That said, we’re always here to help clarify any details and assist where possible.
Best regards,
Paladin Team
This app is brilliant
This app is brilliant. History on Bitesized pieces. I find I’m actually retaining a great deal and the quiz battles are a great idea. Highly recommended. It’s well designed, music, voices amd artwork are great.
February 22, 2026
Unprompted review
Reply from Learnpaladin
Hi Simon,
We are pleased you enjoyed the app! We always do our best to make your experience memorable and we’re happy to know we achieved that.
Best wishes, Paladin Team
Great content very easy to learn and…
Great content very easy to learn and scroll and repeat when you want. I have reached out to them to add more and they keep adding And were very receptive to my feedback, I’m actually excited to continue my subscription.
March 1, 2026
Unprompted review
Reply from Learnpaladin
Your feedback has put a smile on our faces!
We are so happy to hear that it's been helpful to you and appreciate your support.
Best wishes, Paladin Team
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