The fact that I can be myself with no judgment and express my feeling is very helpful and liberating. Theres always a coping mechanism offered or a technic to help with areas of concern as well. I alw... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Holistic approach willing to follow the path and support the path the body and mind are on. Open, loving, authentic, real. I met her when I was somewhat embodied, but from working with her can see tha... See more
Company replied
David is fantastic and really listens. He always has a meaningful, constructive gameplan. He has really shown me how to love and respect myself and as an extension how to demonstrate that to others.... See more
Company replied
I’ve been seeing my therapist for almost a year now. The experience has been very positive and the tools I am given are helpful in everyday life. My mental health has improved immensely and the way I’... See more
Company replied
Company details
- #17 of 31 best companies in Mental Health Service
Written by the company
Octave is transforming premium mental health care into a standard practice. By connecting patients to a curated network of providers vetted for clinical excellence and therapy plans focused on outcomes, Octave is helping more people find clarity, faster. With in-person and virtual clinics in 23 states and increasing coverage by major insurance companies, our modern therapy model gives patients, providers, and payors agency.
Contact info
625 Market St, FL 15, 94105, San Francisco, United States
- support@findoctave.com
- findoctave.com
4.4
Excellent
105 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great counselor who listens
April 6, 2026
Reply from Octave
Hi Patricia - It’s great to hear you have had a positive experience with your therapist. Thank you for your feedback!
Great therapists
Great therapists. Great behind the scenes team. The behind the scenes team is EXCELLENT—they are warm and professional. I switched therapists due to my schedule changing—that therapist was really good, and my time with her helped me out. The second one is phenomenal. My life is transforming. Thank you, Octave!
March 1, 2026
Reply from Octave
Hi Heather - We are so happy to hear that your life is transforming! It’s wonderful that our Care Navigation team could help you find a new therapist who is such a great fit for your new schedule. We truly believe everyone deserves that kind of connection, and we’re honored to be part of your story. Thanks for sharing!
Do better, octave!
My therapist was fabulous, but after a few months of therapy, I got notified that octave wasn’t taking my insurance any more, and if I wanted to continue with my therapist, I’d have to pay $180 per session out of pocket! Way to screw with someone’s stability!
March 31, 2026
Reply from Octave
Hi Erika - Thank you for sharing this feedback. We are so sorry for the stress and frustration this has caused. We know how important a consistent relationship with your therapist is to your well-being, and it’s never our goal to see that stability interrupted. While changes in insurance coverage can happen unexpectedly and are usually outside of our control, we want to help you find a path forward. Please reach out to our Support Team so we can provide a referral to one of our partners who may accept your current plan.
Overall satisfied with my therapist and…
Overall satisfied with my therapist and experience.
April 1, 2026
Reply from Octave
Hi Eric- It’s great to hear you have had a positive experience with your therapist. Thank you for trusting us to be a part of your mental health journey!
Therapy Experience
I really enjoy working with my therapist. She is very intuitive and informative, she understands my situation and has given me ideas to cope and think about.
March 31, 2026
Reply from Octave
Hi Leslie - It’s is so great to hear that your therapist’s approach has made you feel understood. We know how important it is to build a strong foundation of trust with a therapist, and we’re glad you’ve found that connection with yours. We’re here for you on this journey!
Reply from Octave
We are so happy that you have created such a great relationship with your therapist. Thank you for sharing!
Stress-Free Therapy
I was recommended by a friend to try Find Octave. I put off therapy for a while because I never had a stable therapist (in my experience, I'd be with them for a year before finding out they're moving elsewhere so I would always have to find a new one and start over). I was so grateful there was a coordinating team who would find a therapist for me so I wouldn't have to find one on my own, and we clicked instantly! The Octave team found me a therapist in less than a week and checked in with me after to ensure I had a good fit. I am forever grateful for Octave.
March 25, 2026
Reply from Octave
Hi CA - It’s great to hear how our Care Navigation team helped you move past the stress of finding a therapist on your own. We know how frustrating that search can be, and we believe finding the right fit shouldn't be a barrier to well-being.
Knowing you felt supported from that first week through your check-in means the world to us. We’re so glad you found a great match, and we’re honored to support you as you move forward with the consistent care you deserve.
Ease of doing therapy and the vast…
Ease of doing therapy and the vast selection of therapist.
March 29, 2026
Reply from Octave
Hi Indoo - We’re so glad to hear that you’re finding the process seamless! Providing a wide range of experts to choose from is exactly what we strive for. Thanks for sharing!
Amazing and compassionate therapist
Kimberly has helped me so much on my therapy journey. She is encouraging and knowledgeable while having understanding of what I am going through. I highly recommend her to anyone ready to make positive changes in their life.
March 31, 2026
Reply from Octave
Hi Debbie - We appreciate hearing how your therapist expertise has helped you thrive. It’s wonderful that you’re feeling empowered to make these changes in your life. We look forward to continuing to support you on your journey.
Excellent platform for excellent…
Excellent platform for excellent service. I am so grateful for the opportunity to finally work with someone who helps.
March 25, 2026
Reply from Octave
Hi Kris - Hearing that you've finally connected with the right therapist is the best kind of feedback we can receive! Thank you for sharing about your experience with Octave.
I love octave therapy
I love octave therapy. I was matched with the perfect therapist and the whole process is so easy
March 30, 2026
Reply from Octave
Hi Jolene - We know how difficult it can be to find the right therapist match, and we’re glad that our Care Navigation team was able to help you find someone great! We value your kind words and are glad to support you on your journey.
Ease of the portal
Ease of the portal, ease of on-board to access a therapist. The support of individual while accessing and initiating process. As a provider myself i have never experienced such a supportive process to access services. AND my therapist is amazing
March 30, 2026
Reply from Octave
Hi Suzy - It’s great to hear that the client portal made it easy for you to start care and connect with an amazing therapist. As a provider yourself, your feedback goes a long way!
Using octave is easy
Using octave is easy. It was easy to find, initially, on Google. Intake was simple, straight forward. I got matched with a fantastic therapist. This is the best therapy experience I have ever had. Great match, and the platform is reliable.
March 30, 2026
Reply from Octave
Hi Anna - It’s so encouraging to hear that your experience from intake to matching has been simple and straightforward! We know how important it is to find the right match in therapy and we couldn't be happier that you’ve found such a great therapist!
Reply from Octave
Hi Jenn - We’re so happy to hear that you have had such a positive experience with your therapist. Thank you for sharing your feedback!
I really like my therapist
I really like my therapist, Leigh. She's very attentive and understanding. She looks at the "why" of things and gives good advice.
I don't particularly enjoy Octave's automatic communication system. There are way too many emails, questionnaires, etc. The messages seem to be day late often.
March 27, 2026
Reply from Octave
Hi - Thank you for your feedback. We’re glad to hear that your therapist's attentive approach and focus on the 'why' have been so helpful for you.
We’re sorry to hear the automated emails and questionnaires haven’t hit the mark. We’ve shared your experience with our teams to help us improve and better support client care.
My individual therapist is great
My individual therapist is great, and the service is easy to navigate and understand.
March 30, 2026
Reply from Octave
Hi Jason - It’s great to hear you have had a positive experience with your therapist and using Octave’s services. Thank you for trusting us to be a part of your mental health journey!
Makes therapy acceasible
March 3, 2026
Reply from Octave
Hi Laura - We’re glad to hear that therapy feels accessible with Octave. Thank you for sharing your feedback!
I recommend Octave
I recommend Octave. You can browse through various therapist until you find the one that fits your needs.
March 30, 2026
Reply from Octave
Hi RN - Finding the right therapist is so important so it’s great to learn you found someone great. Thanks for sharing!
Great experience!
Kim is great at listening to me, supporting me, helping me distill my issues and giving me the continued support and challenge I need to keep growing
March 30, 2026
Reply from Octave
Hi Ray - We are happy that your therapist has offered a listening ear and created a supportive environment that supports your growth. Thank you so much for the kind words about your therapist!
Reply from Octave
Hi Angelica, thank you so much for sharing this. We know that building a foundation of trust is the most important part of the journey, and we’re so glad you’ve found that connection with your therapist. We’re here for you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.