Banner for FINEX

FINEX Reviews 

842
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 364 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent user experience and intuitive application, highlighting low spreads, MetaTrader 5 support, and valuable tools. Many also appreciate the good service, noting quick administrator responses and informative analysis. However, some customers noted that withdrawal processes can take several hours, despite often fast deposits. A few also experienced occasional app freezing or lagging, and felt customer support responses were slow.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting the application's ease of... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers praising the very fast withdrawal and... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers praising quick responses from... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent communication,... See more

Application

People report positive experiences with the app, finding it easy to use and helpful for trading, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This broker has relatively low spread, familiar in app trading and also support metatrader 5, very good and recommended for both beginner/learner and advanced trader. Overall good I have no complaint,... See more

Company replied

Rated 5 out of 5 stars

I'am a new real account user. My first deposit via BRILink was rejected, but the refund was processed clearly and the funds were returned safety. My next deposit was fast, and I've already tested the... See more

Company replied

Rated 5 out of 5 stars

I have been searching indonesia broker and finally i choose FINEX. I satisfied for the apps, especially for the economic calendar and the spread is small for me. There is a few small issues like sl... See more

Company replied

Rated 5 out of 5 stars

1. its legal in Indonesia 2. customer support is good 3. some people are annoyed because the withdraws are not as fast as other brokers, but I dont see a real problem because everything is legit

Company replied


Company details

  1. Finance Broker

About FINEX

Written by the company

Finex (PT Finex Bisnis Solusi Futures)

Didirikan pada tahun 2012, Finex dikenal sebagai pialang yang andal dan terpercaya. Finex fokus pada pelayanan pelanggan dan edukasi. Sebagai pialang berlisensi dan teregulasi, Finex beroperasi secara legal dan menyediakan layanan kelas dunia yang transparan.

Apa yang membuat Finex istimewa?

  1. Pengalaman trading untuk trader dari semua level. Kondisi kompetitif meliputi deposit minimum hanya $10, spread mengambang mulai dari 0,5 pip, dan komisi tetap $1 per lot.
  2. Transaksi cepat dan biaya efektif, tanpa biaya tersembunyi.
  3. Instrumen trading: trader dapat memilih dari 78 aset populer dunia, termasuk forex, logam, energi, dan CFD indeks dan saham.
  4. Aplikasi Finex Trading yang kaya fitur memungkinkan trader mengakses pasar setiap saat dan di mana saja, memberikan pengalaman trading mobile yang mulus.
  5. Dukungan dan edukasi 24/7. Layanan pelanggan tersedia sepanjang waktu melalui LiveChat, WhatsApp, dan email. Finex juga mendukung trader dengan webinar, tutorial, dan konten edukasi lainnya.

Finex menawarkan pengalaman trading yang aman, efisien, dan teregulasi dengan baik bagi trader Indonesia. Dengan biaya rendah, proses cepat, dukungan edukasi yang kuat, serta rating pelanggan yang konsisten tinggi, Finex adalah pilihan tepat bagi trader pemula maupun berpengalaman yang mencari pialang terpercaya. Transaksi Derivatif adalah Transaksi High Risk High Return. PT Finex Bisnis Solusi Futures Berizin dan Diawasi oleh Bappebti, OJK, dan BI.

Buka Akun

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

842 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(842)

781 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Need improvement on withdrawal waiting…

Need improvement on withdrawal waiting time

March 6, 2026
FINEX logo

Reply from FINEX

Thank you very much for your feedback, we really appreciate it. If you would like to suggest features or improvements to the app, please email us at customer@finex.co.id.

Rated 3 out of 5 stars

Deposit & WD delay

Deposit & WD delay

March 5, 2026
FINEX logo

Reply from FINEX

Withdrawals typically take 20 minutes to 2 hours. However, this timeframe may vary depending on your chosen bank's business hours. If you still haven't received your funds, please contact us via live chat or email. Please include information such as your email address and real account ID number.

Rated 5 out of 5 stars
FINEX logo

Reply from FINEX

Thank you! We're glad you like our app. Don't hesitate to contact us if you need guidance or want to share your ideas!

Rated 5 out of 5 stars

Good and very nice

March 11, 2026
FINEX logo

Reply from FINEX

Thank you for your trust in Finex! We truly appreciate it and will continue to improve our services for you. Glad to hear you like our service.

Rated 1 out of 5 stars

Slow work...

March 5, 2026
FINEX logo

Reply from FINEX

Could you clarify your comments? If you encounter any difficulties or have any questions, please email us at customer@finex.co.id to clarify your concerns. You can also contact us via live chat in the app.

Rated 5 out of 5 stars

Nice

Good job, and keep privacy

March 10, 2026
FINEX logo

Reply from FINEX

Thank you for your trust in Finex! We truly appreciate it and will continue to improve our services. We're delighted to hear you enjoy our service.

Rated 3 out of 5 stars

All of it is good

All of it is good, but... I trade in US30. There is kendala

March 2, 2026
FINEX logo

Reply from FINEX

Thank you for your review. We apologize for the inconvenience you experienced with your trading on US30. Could you please explain in more detail the issues you encountered while trading on US30? If you would like, please contact our team via live chat so we can help you check and follow up on the problem you are experiencing.

Rated 4 out of 5 stars

the best broker

February 25, 2026
FINEX logo

Reply from FINEX

Thank you for your trust! We truly appreciate it and will continue to improve our services for you.

If you have any suggestions or ideas to make your experience a 5-star experience, we are always ready to listen and help!

Rated 4 out of 5 stars

Good and powerful

March 7, 2026
FINEX logo

Reply from FINEX

Thank you for your trust! We truly appreciate it and will continue to improve our service for you.

If you have any suggestions or ideas to make your experience a 5-star experience, we are always ready to listen and help!

Rated 5 out of 5 stars

The gap or spread not too high

The gap or spread not too high, that’s a news menu so we can check bout news, and it can be used to MT5. I like it

March 7, 2026
FINEX logo

Reply from FINEX

Thank you for your positive feedback. We know that spreads are crucial to supporting your trading, so we will always strive to provide competitive spreads. Trading with the news is one of the riskiest trading strategies due to the high volatility during news releases.

Rated 4 out of 5 stars

Still ok

Right now everything is still ok

February 27, 2026
FINEX logo

Reply from FINEX

Thank you for your trust! We truly appreciate it and will continue to improve our service for you.

If you have any suggestions or ideas to make your experience a 5-star experience, we are always ready to listen and help!

Rated 5 out of 5 stars

Mudah digunakan,

Mudah digunakan,

March 6, 2026
FINEX logo

Reply from FINEX

Kami sangat berterima kasih karena Anda meluangkan waktu untuk memberikan ulasan Bintang 5 kepada kami. Kami bangga mengetahui pelanggan kami senang dengan pengalaman mereka di Finex. Jika Anda memiliki saran atau pertanyaan, jangan ragu untuk menghubungi kami di Live Chat atau email (customer@finex.co.id).

Rated 5 out of 5 stars

Verygood for secure

March 6, 2026
FINEX logo

Reply from FINEX

Thank you for your trust! We truly appreciate it and will continue to improve our services for you.

Rated 4 out of 5 stars

VerYyy Good

March 5, 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We greatly appreciate it and will continue to improve our service for you. Good luck.

Rated 5 out of 5 stars

I like it

Thanks finex

March 3, 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We greatly appreciate it and will continue to improve our service for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look