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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, highlighting the app's ease of use, intuitive interface, and valuable tools for network management. Many appreciate the fast and accurate device discovery, real-time monitoring capabilities, and the peace of mind it offers in securing their home networks. The customer service is also frequently commended for being responsive, helpful, and providing excellent support. However, some people were dissatisfied with the product and the app, citing issues like inaccurate speed reports, difficulty identifying certain devices, and problems with login loops. A few reviewers also mentioned that the free trial period was too short or that the app was not always tailored for very simple network setups.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, finding it user-friendly and... See more

Technology

Reviewers highlight positive aspects of technology, with many praising its utility for network management and... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise the app as a "must-have" and "fantastic... See more

Product

Users describe ambiguous interactions with product. Many reviewers express satisfaction, highlighting the... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using Fing for several years. It helps keeps track of my numerous Wi-Fi devices on my home network (upward of 100 devices) I actually have two other routers connected to my main router,... See more

Rated 5 out of 5 stars

An excellent app worth every penny. There is a room for improvement as there are no products which prevent baseband hacking. Every antimalware supplier do not even admit that there is such a threat li... See more

Rated 5 out of 5 stars

Fing has been a fantastic tool for keeping tabs on my home network. Simple, mobile and light with fun extra's! The device discovery is fast and accurate, and the alerts help me stay ahead of any u... See more

Rated 5 out of 5 stars

I discovered FING just few weeks ago and now every day I take a look to check the healt of my net. It is full of useful tools even in the free version. I'm not a professional, so at the moment I don't... See more


Company details

  1. Computer Security Service
  2. Business Networking Company
  3. Computer Support and Service Company
  4. Software Company
  5. Web Collaboration Platform

Written by the company

We help our users with their networks. It's that simple. From the Fing App to Fing Desktop to Fingbox to our unique Device Recognition Technology, we focus on giving visibility into the connected world and empowering our customers and clients to create smarter digital environments.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 42% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Long time user - good support with technical problems

I have used Fing for a long time and never had to contact support. When I found I could run it on my NAS its ROI went up considerably. There were some problems with the container and the phone app and the support team helped me resolve it. They stuck with the ticket over a long time - happy with their support.

April 3, 2025
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Rated 2 out of 5 stars

Helpful for the small amount it does

Helpful for the small amount it does. Warnings show up, but no explanation or where to find explanation. When I contacted support, they requested a copy of the connectivity log, but that also wasn't helpful to them. ID's for devices could use improvement also. I'm paying for premium plan and getting less than the free plan in my opinion. I cancelled less than a month into this joke.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Customer support

The product, for whatever reason, didn’t work for me. However, the customer service team was excellent and refunded the full amount of my subscription and did it more quickly than most companies.

March 22, 2025
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Rated 5 out of 5 stars

I started using Fing about 15 years…

I started using Fing about 15 years ago. I bought the first Fingbox ( and still have it ). I've only recently installed it in my PC. Tried having it in my phone and using the fingbox but that didn't work well. So, Im satisfied with it on my PC.

March 19, 2025
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Rated 1 out of 5 stars

I am a Premium Plan Account

I am a Premium Plan Account, which Is Active on my PC desktop app. No problems so far.
I installed the app also on my Mac, but It does NOT work, stating that there is a
problem and telling me to contact the Support. Done, but I never receive a reply..
I also installed the Android app, bu it doesn't recognize my Premium Account, setting me on the Free Plan only, which has not the full specs available, this it's unuseful to me. Support contacted again, and after 2
months the problem is still unsolved. Then I uninstalled both Mac & Android apps, mantaining the PC desktop app only ...Fing Support performances have been very poor....

January 11, 2025
Unprompted review
Rated 4 out of 5 stars

The BEST almost-professional tool

Fing has grown from a useful and accurate mobile app from the early days into a very complete network monitoring ecosystem. I love it's availability in various platforms (Win, Mac, iOS, And, Raspberry, etc).

It still has room for improvement but so far, I think it is the best and easiest to use non-professional network monitoring tool.

It wouldn't surprise me if they go the full-professional way anytime soon!

March 12, 2025
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Rated 5 out of 5 stars

My most favourite & most used app!

One of my most favourite, and most used app's. I'm not sure about anyone else, but it's encouraged me to learn a lot more about what is actually going on, on my network and between all my devices. It has definitely helped me secure my network.

February 17, 2025
Unprompted review

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