Fingo by Automotive Lease Packaging Reviews 

1,557
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and warm demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the streamlined process and the ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the company goes the extra mile to ensure everything is handled efficiently. Many customers also commend the exceptional customer service, highlighting the clear communication, patience, and dedication of the team in explaining details and managing paperwork. People often mention that the staff makes complex processes simple and stress-free, providing clear guidance and support from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness and clear... See more

User experience

People report positive experiences with user experience, often describing the entire process as easy, smooth,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m on my second NL with Fingo, working with Julie, who is fantastic to deal with. Dina has also stepped in a few times when Julie was unavailable, and she has been equally helpful. Fingo’s pro... See more

Company replied

Rated 5 out of 5 stars

I purchased a new car through a novated lease with Fingo. Daniel Hudson looked after me and his professionalism and help was excellent. I would be happy to recommend Fingo to anyone looking for mv... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Julie Ojeda. She made the car finance process easy, explained everything clearly, and was always happy to help. Thanks again, Julie—I would highly recommend Julie for any car fi... See more

Company replied

Rated 5 out of 5 stars

Absolutely great experience partnering with Fingo on securing my brand new Mazda via novated lease. Shout out to Dan H. and Alistair R, for covering the process through and through with me, from quota... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Leasing Service
  5. Used Car Dealer

About Fingo by Automotive Lease Packaging

Written by the company

fingo


fingo

At Fingo , we provides a wide range of innovative and competitive finance solutions tailored exclusively to your situation.

Our finance team have a wealth of industry knowledge and provide a level of service unparalleled in the industry.

Click on the links below or call us on 1300 134 646 now and experience our class leading services.


Novated Lease
Personal Finance
Business Finance
Car Broker
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Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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5.0

All reviews

(1,557)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The help received from Fingo exceptional

The help received from Fingo from sourcing car options to financing the vehicle/ lease is unbelievable and so highly recommended. Veronica was exceptional in her customer service, she knew who we were, was honest in her responses, was easily contactable, followed up promptly and nothing was a problem. She made the whole experience hassle free and was transparent throughout the process. Veronica is a valuable asset to Fingo and deserves a pay rise!!! The team complimented the experience in setting up the lease and all of the associated details. They took care of everything with the dealer and all I had to do was sign. Looking forward to using the portal to make claiming even easier.

December 19, 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a wonderful review. We are so happy that you had such an unbelievable experience with Veronica and the team!

Rated 5 out of 5 stars

One of the best experiences

Wes and the team at Fingo were absolutely fantastic to deal with, they really made the whole process so easy. Highly recommend Fingo if you are looking at leasing a vehicle.

January 7, 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review David.

Rated 5 out of 5 stars

Quick, Easy and Effortless transaction

Gehan is the best. Goes out of his way to manage timelines and acomplish tasks. Whole team is a treat to deal with. It was super quick and easy to always deal with them.

December 30, 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Rahul, Thank you so much for your review. We are so happy that you had such quick and easy experience.

Rated 5 out of 5 stars

A great experience!!

A great experience made easy by Veronica. She clearly explained the process and simplified what I needed to know.

December 23, 2025
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Reply from Fingo by Automotive Lease Packaging

Hi Haydn, Thank you so much for such a wonderful review. WE are so glad that you had such a great experience.

Rated 5 out of 5 stars

Outstanding service from Fingo by…

Outstanding service from Fingo by Automotive Lease Packaging, they handled the end of lease return for my luxury SUV flawlessly

December 7, 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Daniel, Thank you so much for your review! We hope that you enjoy your new car!

Rated 5 out of 5 stars

Veronica Burrows was my first contact

Veronica Burrows was my first contact. She was very good in following up and thorough with the process and provided me all the information I need to know with the lease process. She was dedicated and very helpful helping me to get the best lease deal for me.
Alistair Rogers was another person I had contact with. He was extremely helpful with clear step by step with the paperwork I need to complete. He was very kind, extremely patience the whole time despite there were a time the paperwork was delayed with the submission from my party.
Veronica and Alistair provided the time and very considerate not to cause any inconvenient or disruption to my day work with their willingness to talk to me after office hours or during the weekend.
I was pleased the process went smoothly without any issues.
I am thankful and greatly appreciate all the help Veronica and Alistair provided for me to successfully getting the car I wanted.
I have no hesitation to recommend Fingo to anyone in the future.
Again, thank you Veronica and Alistair for all your help.

May 20, 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

What an absolutely wonderful review! Thank you so much for sharing your experience. We are so glad that you were so impressed.

Rated 5 out of 5 stars

Frazer and Alistair as always provided…

Frazer and Alistair as always provided a professional timely service. Great to work with.

December 12, 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Tom for your review! We are so glad that you received such professional service.

Rated 5 out of 5 stars

Best in the business…

I couldn’t recommend Adam and Sarah from Fingo enough.
These guys are so easy to deal with, there is never a delay and always make things happen for the Halder Plumbing And Civil team.

I can see a very long relationship with these guys and also more than happy to recommend these guys to other businesses in need of finance.

December 22, 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much, for such a wonderful review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Wonderful Customer Service

I had the best experience when recently engaging Fingo to complete my vehicle lease. Rob and Dina were my customer reps and both could not have been more helpful. From car searches, to arranging test drives and even hunting down the exact colour car I preferred interstate. These guys did an amazing job and I could not have picked a more professional and caring lease provider. Thanks team and have a safe and joyful festive season. Cheers.

December 1, 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Darren, what a wonderful review! We hope that you enjoy the new car.

Rated 5 out of 5 stars

I really appreciate Veronica who was…

I really appreciate Veronica who was very patient and helpful. She was always available, and my job done very quickly. I am very happy with what has been done and will refer her to my friends. Cheers

December 18, 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a wonderful review!

Rated 5 out of 5 stars

Very easy to deal with .

Very easy to deal with .
Gehan made it it very easy and straight forward

December 10, 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Glen, for your review!

Rated 5 out of 5 stars

I used Fingo as my leasing partner and…

I used Fingo as my leasing partner and they were excellent. Turnaround for getting the lease was 1 week max and smooth process and throughout the process i received great comms and support from their team. I highly recommend the team.

December 12, 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Daniel, we hope that you enjoy your new car!

Rated 5 out of 5 stars

Exceptional service

Veronica and Alistair's knowledge and experience made the whole process fast and seamless. Communication was faultless. I highly recommend Fingo.

November 17, 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Renae, for such a lovely review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very helpful. Even when I was really undecided, Veronica was patient and wise. Thank you.

December 11, 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you so much Carl, for such a wonderful review. We are so glad that Veronica was so patient with you.

Rated 5 out of 5 stars

Gehan was Fantastic

Gehan was Fantastic
Great knowledge and extremely responsive with questions. Walked me through the each step.

December 12, 2025
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Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a lovely review. We are so happy that you received such great knowledge from Gehan.

Rated 5 out of 5 stars

Very responsive and helpful

Very responsive and helpful. Had to negotiate a better quote, but once that was done it was a great experience.

December 11, 2025
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Reply from Fingo by Automotive Lease Packaging

Hi Philip, Thank you so much for such a wonderful review!

Rated 5 out of 5 stars

AWESONE SERVICE

I want to recognize FINGO for consistently delivering outstanding customer service. Recently, they demonstrated exceptional professionalism and empathy when handling a complex situation . They listened attentively, provided clear and accurate information, and ensured I felt valued throughout the interaction.
What stood out most was their proactive approach—anticipating potential concerns and offering solutions before I even asked. This not only resolved the issue quickly but also left me feeling confident and satisfied.
Staff ability to remain calm under pressure and maintain a positive attitude reflects the highest standards of their service values. I have expressed appreciation for their friendliness and efficiency, which strengthens their reputation for excellence.

Done it again with excellence.

Joe

November 25, 2025
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much Joe! Your loyalty to the Fingo Brand is so greatly appreciated. We are so glad that you found the team so pro-active and attentive.

Rated 5 out of 5 stars

Awesome service

Awesome service! Gehan, Peter and Nick were fantastic!!

December 12, 2025
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you Nick - enjoy the new car!

Rated 5 out of 5 stars

Julie at Fingo was outstanding.

Julie at Fingo was outstanding.

She didn’t try to upsell me or push the most expensive option. Instead, she worked with me to find the right vehicle for my situation. We went through multiple scenarios, and she prepared numerous quotes without pressure or shortcuts, clearly explaining the pros and cons of each.

Julie also managed the entire process with my employer, which saved me a huge amount of time and effort. Everything was handled professionally, calmly, and with genuine care for getting the best outcome for me, not the biggest deal.

If you are considering a novated lease or looking to take advantage of the EV FBT initiatives, I highly recommend speaking with Julie at Fingo. Five-star service from start to finish.

December 5, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Hi Israel, Thank you so much for such an amazing review! We hope that you enjoy your new car!

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