Fingo by Automotive Lease Packaging Reviews 

1,559
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and warm demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the streamlined process and the ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the company goes the extra mile to ensure everything is handled efficiently. Many customers also commend the exceptional customer service, highlighting the clear communication, patience, and dedication of the team in explaining details and managing paperwork. People often mention that the staff makes complex processes simple and stress-free, providing clear guidance and support from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness and clear... See more

User experience

People report positive experiences with user experience, often describing the entire process as easy, smooth,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m on my second NL with Fingo, working with Julie, who is fantastic to deal with. Dina has also stepped in a few times when Julie was unavailable, and she has been equally helpful. Fingo’s pro... See more

Company replied

Rated 5 out of 5 stars

I purchased a new car through a novated lease with Fingo. Daniel Hudson looked after me and his professionalism and help was excellent. I would be happy to recommend Fingo to anyone looking for mv... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Julie Ojeda. She made the car finance process easy, explained everything clearly, and was always happy to help. Thanks again, Julie—I would highly recommend Julie for any car fi... See more

Company replied

Rated 5 out of 5 stars

Absolutely great experience partnering with Fingo on securing my brand new Mazda via novated lease. Shout out to Dan H. and Alistair R, for covering the process through and through with me, from quota... See more

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Leasing Service
  5. Used Car Dealer

About Fingo by Automotive Lease Packaging

Written by the company

fingo


fingo

At Fingo , we provides a wide range of innovative and competitive finance solutions tailored exclusively to your situation.

Our finance team have a wealth of industry knowledge and provide a level of service unparalleled in the industry.

Click on the links below or call us on 1300 134 646 now and experience our class leading services.


Novated Lease
Personal Finance
Business Finance
Car Broker
Get Pre-Approved

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,559)

251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fingo

Fingo, led by Frazer Wright, delivered amazing service from start to finish. The platform is incredibly easy to use, efficient, and truly the best at what they do. Highly professional, responsive, and a standout experience overall. Highly recommended.

November 21, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a wonderful review!

Rated 5 out of 5 stars

great service

great service
veronica on point with everything professional i have recommended several family friends to veronica they have been so pleased with the service
michelle’s efficacy and helpful thank you again

November 21, 2025
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Hi Louisa, Thank you so much for your review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Nick and team went over and above in…

Nick and team went over and above in finding me a great deal for a car, would recommend anyone looking to use this service.

November 21, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Hi Fabio, Thank you for taking the time to leave us a review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Fingo is an amazing financial car…

Fingo is an amazing financial car company. The staff are exceptionally polite, efficient, and always ready to help. The service is outstanding fast, simple, and reliable. Every step of the process was easy and convenient, making the whole experience stress-free. I truly appreciate how smooth everything was from start to finish. Highly recommended!

November 20, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Hi Mariana, Thank you so much for such a wonderful review. We are so glad that you found the staff to be so polite and efficient.

Rated 5 out of 5 stars

When I decided to get into a Novated Lease. Fingo was my No 1 choice.

When I decided to get into a Novated Lease for a new car, and made several enquiries online, Daniel contacted me the next day. I found Daniel from Fingo was very thorough with everything. I may have had over 10 conversations where he explained and answered all my doubts and questions. When approving the agreement, I had Alistair who went through each aspect and explained the whole settlement process to me. When it came to their customer service, they answer the phone promptly and was always very helpful. Dealing with Fingo has been a stress free and easy journey. I'm confident, their customer care team will look after me whenever i have any queries in the future. I look forward to working with the team over the term of my lease.

November 11, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much Ben! What a wonderful review of Daniel and the Fingo team. We hope that you enjoy your new car.

Rated 5 out of 5 stars

Excellent Support for Novated Lease Process

Ms Veronica Burrows provided proactive and excellent guidance throughout the entire novated lease process, from vehicle selection to finalizing the lease through Fingo. Her provision of quotes and suitable advice was invaluable. Ms. Michelle Tran also contributed significantly, and I extend my sincere thanks to both of them for their outstanding support.

November 17, 2025
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a wonderful review! We are so happy that you received such excellent guidance.

Rated 5 out of 5 stars

Fingo were great.

Chris at Fingo was courteous, professional and I appreciated his expertise. Would highly recommend Fingo, very pleased with their service.

November 11, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Hi Jed, Thank you for your review! We hope that you enjoy your new car!

Rated 5 out of 5 stars

Great service

We had an operating lease from Fingo, Veronica provided us great customer service and helped us to get the car we want through operating lease. Highly recommended!

November 11, 2025
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Hi Liana, Thank you for such a lovely review! We are so happy that you experienced such great customer service.

Rated 5 out of 5 stars

Great service!

The team at Fingo which was led by Dan were the most responsive and helpful when looking for my car replacement. They went above and beyond and communication was clear and consistent. I would highly recommend.

October 30, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review Matthew! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Thanks to the Fingo team for making the…

Thanks to the Fingo team for making the process of purchasing and new car so easy. Everyone was very helpful, as everything was pushed through in a very short time frame. Highly recommend. Thanks

November 7, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much Jason for such a lovely review! We are so glad that you had such an easy and helpful experience.

Rated 5 out of 5 stars

Smooth and Easy

Arranging the lease was a smooth and painless experience, having one point of contact made a big difference. The Fingo team resolved any issues without being at all pushy.

October 15, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Hi Kevin, Thank you so much for your review!

Rated 5 out of 5 stars

Easy

Easy, convenient, Fast

November 1, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Smooth and quick process

The whole process was smooth and quick. Originally, we were told that the car wouldn't come until November, but with Julie's persistence and professionalism, we were able to get it a lot earlier and with the discount.

From the zoom meeting until the car delivery, we were notified and updated and everything we needed to send through was processed promptly with no issues.

My husband and I could not be more grateful and pleased about the whole experience. Julie did a phenomenal job! Thank you so much! We would definitely recommend Fingo (specifically Julie) to friends and family.

November 3, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

What a wonderful review Carmen! Thank you so much for sharing your experience. Enjoy your new car!

Rated 5 out of 5 stars

Highly recommend!

Dan was fantastic to deal with from the get go- made the process smooth and was extremely communicative. Alistair was quick and efficient. All in all, easy, headache-free process. Highly recommended!

October 30, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you Emily!

Rated 5 out of 5 stars

Smooth and professional

Nick went above and beyond to make sure everything is going smoothly and he explained all the details as clearly as possible helping me to decide. Thanks Nick.

October 27, 2025
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review! We hope that you enjoy your new car!

Rated 5 out of 5 stars

Wow what amazing service

Wow what amazing service. A special mention to Frazer Wright, Dina, Paris, Kirill for your fantastic service. This is my third time now using Fingo and I highly recommend them.
ALL THE TEAM at Fingo are great and so easy to deal with, the whole process was so easy. I received very quick responses back from the team via email. The process didn't take long at all and now I have my gorgeous new car 🚘🚗 😍 fabulous service and I would highly recommend Fingo 👌

October 13, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for your review Cassandra! Thank you so much for being such a loyal customer and for being such a pleasure to deal with.

Rated 5 out of 5 stars

Thankyou Gehan and Dina.

Thankyou Gehan for making the Novated lease process so easy for me. Highly appreciate your proactive and responsive ways of working. Guiding the new to the processes sail through easy. You had been flexible and available to answer questions when I needed you.
Would love to be a referenceable customer. Your entire team including Dina was of great help.
Best wishes to Fingo team.

October 22, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much for such a lovely review! We hope that you enjoy your new car.

Rated 5 out of 5 stars

Great Experience

Recently used Fingo to organise a novated lease on an electric vehicle. Julia and the team were fantastic to deal with. Working with the dealers to ensure I was getting a good deal. They made everything simple and kept me up to date during the entire process

October 17, 2025
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Thank you so much Michael, for your review! We hope that you love the new car!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look