Financial Resolutions Mortgage Brokers Limited Reviews 

124
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and approachable nature, making complex processes feel straightforward and stress-free. People frequently highlight the excellent service, noting proactive communication, professional guidance, and quick response times, ensuring a smooth and easy experience from start to finish. Many customers also highlight the consistent reliability and trustworthiness of the service, often returning for multiple transactions over many years. This dedication to client satisfaction leads to strong recommendations, with people frequently referring family and friends due to the exceptional support and peace of mind provided.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent and highly recommendable.... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and sound advice... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The subject of Mortgages is a minefield for most of us, me included. David Merry makes the whole process easy and gives sound advice whatever the circumstances. I use him exclusively and he has als... See more

Rated 5 out of 5 stars

We couldn’t be happier with the service provided by our broker, David. From the very beginning, he guided us through every step of buying our home with professionalism and patience. Without him, we h... See more

Rated 5 out of 5 stars

David made buying our first home an incredibly easy process. He took on a lot of the burden and explained every step of the process to us in simple terms, making the whole thing very streamlined. On t... See more

Rated 5 out of 5 stars

David is an absolute pleasure to deal with! He is extremely knowledgeable and nothing is too much trouble. We were kept up to date throughout. We cannot recommend David enough and will be using his... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Insurance Advisers in Hertfordshire and Kent | Financial Resolutions | Financial Advice in Hertfordshire and Kent| Insurance | Mortgage


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

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4.9

All reviews

(124)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Time Mortgage

My partner noticed the Financial Resolutions Company in the local Romney Marsh magazine. We gave David a call, and arranged a meeting to discuss a first time mortgage with my daughter. David was welcoming, friendly, professional and gave us great confidence to proceed. Not only did he find a fantastic mortgage product, he was also helpful with the legal procedure and throughout the process was always on hand to advise. We can't praise his services enough and would definitely give the whole process Five Stars Plus!
Thank you for your fantastic help and support throughout the whole process.

February 11, 2025
Unprompted review
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Rated 5 out of 5 stars

worth his weight in gold

We have used David twice now, once for a remortgage and once for a house move where he also supported around Life insurance options. David is so helpful and always ready to answer any questions we might have. He is always honest about our options and has been great at finding us the best mortgage deals without ever making us feel pressured to go down any particular route.
For our recent move, he went above and beyond to help keep communication smooth and make sure everything happened when it needed to.
We will definitely be contacting him again when our mortgage is up for renewal!

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience with David

David was excellent throughout the whole process - he was super fast at responding and proactive throughout, anything we needed from him was done promptly without any delays or chasing. We are first time buyers and he took the time to talk us through the process (both ahead of the process and throughout), making sure we were clear and was very patient with us. We would definitely recommend David, he went above and beyond for us.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage advice

Financial Resolutions has been outstanding in guiding us through the mortgage process. David’s support over many months has been invaluable: his positive attitude and deep understanding of the market gave us confidence at every step. His keen awareness of changing conditions ensured we secured the best deal possible. David's practical, hands-on approach made the process smooth and stress-free. We couldn’t have asked for better service. Highly recommend Financial Resolutions for anyone seeking expert mortgage advice and genuine support.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent services

I have been using David for almost 10 years now and he has always been consistent, very organised, sends timely reminders when my mortgage needs to be reviewed and makes the whole process smoother and stress free! I would definitely recommend his services. Always a pleasure to deal with.

October 29, 2024
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Rated 5 out of 5 stars

100% recommend

David has advised me on my mortgage for many years. He is professional and trustworthy- I always feel he has my best interests at heart.
He is patient and takes time to discuss all the options available and checks back to make sure I am happy before going ahead with anything.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

I have used David for 10+ years

I have used David for 10+ years, he was referred to me by a friend and it was one of the best recommendations.
His knowledge, honesty, professionalism and kindness set him apart from others. David genuinely wants to help and looks after his customers. He checks in, takes an interest and is always happy to answer any question I throw at him - that may or may not be in his field of expertise! He’s always gone above and beyond to help me and I have and will continue to recommend David to anyone in need of mortgage advice!

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, reliable and friendly financial advisor

David was very knowledgeable about what options would be available to me and spent time researching to find a deal that worked for my specific and slightly complex situation. He was quick to respond and always incredibly helpful with any questions I had, as well as proactive with securing me a better rate for my mortgage, and ensuring all the other things I needed in place were sorted for the process. I would highly recommend his services!

August 2, 2024
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Rated 5 out of 5 stars

100% recommend

David has been fantastic throughout every step of our house purchase. He responded so quickly to all our questions and went above and beyond what we expected from his service, whether that be looking at our home buyers' survey, checking in with our solicitors and helping us secure insurance.
We will definitely be coming back to him when our mortgage is up for renewal and couldn't recommend him more highly.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Really Helpful

Dave has been excellent from start to finish in the purchase of our new home, always on hand to answer any questions, and he helped make the process seamless.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is the first time I have used David Merry’s services and I will definitely be using him again when my mortgage deal runs out.
At every step of the process he has been professional, approachable, proactive and helpful.
All of my questions were dealt with in a timely manner, nothing was too much trouble.
I am very grateful for his help in finding me the best deal to suite my needs and will be recommending him to friends and family.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

My experience with David Merry has been outstanding. From our first interaction, he demonstrated exceptional knowledge and professionalism. His approachable nature made every step of the process seamless and stress-free.

David provided tailored financial advice that perfectly aligned with my goals. His expertise helped me make informed decisions with confidence.

Moreover, David's commitment to transparency was evident in his clear and competitive pricing, with no hidden fees.

In summary, if you’re looking for a reliable, knowledgeable, and personable broker, I highly recommend David Merry.

June 27, 2024
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Rated 5 out of 5 stars

David was a real help with getting in…

David was a real help with getting in place a mortgage and assisting with finding a solicitor to help with the whole process. Made everything very straightforward, gave lots of updates on how things were progressing along the way, and was always ready to answer any questions I had quickly. I couldn't recommend him enough.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

David was a great help with advising me and sorting out my mortgage for me, also advised a solicitor (I’d recommend taking him up on it) and gave me weekly updates on the progress of the purchase, always available to answer any questions, 100% would recommend

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!

For ten years, David has been my trusted advisor for all things mortgage-related. His expertise in the field is unmatched, consistently finding me the best rates and navigating the complexities of the process with ease. He's made what can be a stressful experience smooth and successful, time and again. I can't recommend David highly enough

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

David was absolutely brilliant and…

David was absolutely brilliant and really helpful. David went out of his way to ensure we understood and were happy with everything. Nothing was too much trouble and the mortgage was agreed thanks to David extremely quickly. I thoroughly recommend Financial Resolution Services and would not hesitate to use them again. Really very grateful for an excellent service

February 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic service!

Fantastic service! David was extremely helpful throughout and I needed a lot of help as a first time buyer! Would recommend this company to anyone.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutley fantastic

Absolutley fantastic. David is extermely helpful and always gives the best advice.
I've been with Fin Res for over 10 years and can only say good things about them.
With all the turmoil in the market with interest rate changes they have managed to keep on top of everything and make sure we always get the best deal.
Couldn't ask for more!

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Financial Resolutions have been great…

Financial Resolutions have been great to work with and we will absolutely be using again for all future mortgage renewals! We first got our mortgage advice from David back in 2021 and have recently been in contact about options for our renewal which David has made so easy to understand and updated us regularly with any changes with better deals that suited us and our personal circumstances. Our product switch went through earlier this month and we had no issues whatsoever thanks to David! :-)

April 1, 2024
Unprompted review

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