Fire and Frost Reviews 

11
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Garden Furniture Shop
  2. Grill
  3. BBQ Area
  4. Fireplace Store
  5. Outdoor Furniture Store

Written by the company

For those who crave unforgettable moments, connection & release, Fire & Frost’s outdoor & home products are designed for the discerning, the bold and the luxury-lovers.  Every piece perfectly balances aesthetics with craftmanship so you can buy well & buy once. We only work with top-rated brands that meet our stringent quality standards. From realistic flame electric fires that transform your living room, to artisan tandoors to level up your outdoor cooking, we help you create lasting memories and savour life's moments.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(11)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service - really impressed!

Great service & really impressed with the quality. A great company, would definitely use them again!

April 29, 2025
Unprompted review
Fire and Frost logo

Reply from Fire and Frost

Thank you for the great review Cere. We place a lot of importance on the service we offer and we appreciate the feedback!

Advertisement
Rated 5 out of 5 stars

A real statement piece

Beautiful fire, exactly what I was looking for. It’s easy to use with the remote and I love that I can use the app too, the colour settings are a really nice touch. It's definitely a statement piece in my whole house, I love it ❤️🔥

April 29, 2025
Unprompted review
Fire and Frost logo

Reply from Fire and Frost

We're thrilled that you chose us for your fire Claire! So happy that you love the fire as much as we do. We hope it brings you many years of happiness and warmth!

Rated 5 out of 5 stars

Love our new tandoor

Love our new tandoor! The flavour it gives the food is amazing - better than a regular BBQ. Have had lots of comments on it, it's so unique.

April 28, 2025
Unprompted review
Fire and Frost logo

Reply from Fire and Frost

Thanks so much Victoria! Wishing you years of culinary adventures ahead :-)

Kind regards,
Sara

Rated 5 out of 5 stars

The Milan Tandoor is an absolute BEAST

The Milan Tandoor is an absolute BEAST! Had so many compliments on it and it really is a stand out feature in my outdoor kitchen!
This is better than my Kamado and has quickly become my new favourite grill/smoker!

March 24, 2025
Fire and Frost logo

Reply from Fire and Frost

Amazing Ben, if you fancy sending any of the feasts you create we'd love to share them with our followers on our social channels! Drop us a line at info@fireandfrost.co.uk if you'd like to be featured. Happy cooking!!

Mike,
Fire & Frost

Rated 5 out of 5 stars

Called fire and Frost to ask…

Called fire and Frost to ask approximate delivery timescales for the Outsunny portable fire pit and BBQ and spoke to a lovely lady (didn’t catch her name, sorry) who was really helpful and advised they dispatch as soon as possible after an order is made. Ordered online and it arrived 2 days later. Really happy with the service and the fire pit/bbq, took it away with us in our camper van last weekend and used it both days and it’s already packed ready to go again for this weekend celebrating Easter with friends in the Lakes. Would definitely order again from this company: in fact my wife has been eyeing up their wine fridges!

April 10, 2025
Unprompted review
Fire and Frost logo

Reply from Fire and Frost

Thanks so much Sam! Our goal is to provide every customer with exceptional service, and we're so glad you're loving your item. Enjoy your Easter celebrations!

Best wishes,

Mike,
Fire & Frost

Advertisement
Rated 5 out of 5 stars

Top Notch Tandoor

Wow, amazing service. Great communication and the quality is top notch, love my Tandoor can't wait for the Summer!

April 15, 2025
Unprompted review
Fire and Frost logo

Reply from Fire and Frost

Thank you for your review, so happy to hear you're loving your tandoor. Here's to many years of enjoyment, and delicious flavoursome food!

John
Fire & Frost

Rated 5 out of 5 stars

Amazing company & service

Amazing company & service. Fire looks amazing, logs & flames are so realistic. Love the crackle sound effect!

February 6, 2025
Unprompted review
Fire and Frost logo

Reply from Fire and Frost

Hi Linda,

Great to hear - and we love the crackle effect too :-) We pride ourselves on the quality of both our products and service, so hearing feedback like this really makes us smile. Enjoy your new fire!

Best wishes,
Mike
Fire & Frost

Rated 5 out of 5 stars

My new wine fridge is a perfect…

My new wine fridge is a perfect addition to my new kitchen.
Really affordable and great customer service! Really responsive to my questions! Would recommend.

April 1, 2025
Unprompted review
Fire and Frost logo

Reply from Fire and Frost

Thanks so much Jen, and glad we could help answer your questions. We hope you have your fridge stocked and ready for summer ;-)

Kind regards
Mike,
Fire & Frost

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, fast delivery and amazing quality products. Absolutely love my new fire.

April 5, 2025
Unprompted review
Fire and Frost logo

Reply from Fire and Frost

Thank you for your comments and so glad to hear you're loving your new electric fire. When our customers are happy, we're happy! We hope you have many years of enjoyment, and if you need any further assistance please reach out - we're always here to help.

Kind Regards,

Sara
Fire & Frost

Advertisement
Rated 5 out of 5 stars

Best electric fireplace


Really happy with my 72 inch electric fire. The flickering flames are realistic, and the wood logs make it feel much more like a real fire. Easy to use with the remote and the app, which is handy for changing the heat and colours - without having to get up! It puts out a good amount of warmth and makes the room feel cozy. Looks great on my media wall and gives that classic fireplace feel. Definitely worth it if you want an electric fire that actually looks the part!

March 4, 2025
Fire and Frost logo

Reply from Fire and Frost

Hi Jill,

Thank you for your fantastic review! We're so glad you're loving your 72-inch electric fire – it really does bring that cosy, classic fireplace feel without the hassle! It's great to hear you're finding the app and remote super handy too.

Kind Regards,
Mike,
Fire & Frost

Rated 5 out of 5 stars

Excellent service & fast delivery

Good communication, Mike was brilliant in helping me choose my fire. Arrived quicker than expected. A great company would recommend!

January 6, 2025
Fire and Frost logo

Reply from Fire and Frost

Hi Andrew,
Thank you so much for your kind words! We're thrilled to hear that Mike was able to help you find the perfect fire and that your order arrived even quicker than expected. Your recommendation means the world to us! If you need anything else, feel free to reach out. Enjoy your fire!

Best wishes,
John
Fire & Frost

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look