Great products, but slow dispatch and receipt of goods. Next day delivery option needed. Standard delivery by other competitors are generally next day or 2 days max.
Company replied
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See what reviewers are saying
Excellent products but free postage meant they arrived much later than described. That may be Royal Mail’s fault though. I would have appreciated an email letting me know the parcel had been dispatc... See more
Having failed to find a correct sized 27cmW x 7cmH box at the usual internet outlets I found this company. 1: they had it on stock and didn’t try the usual ‘place your order and then we’ll see when o... See more
I started buying from their Amazon shop, but then found their website. Excellent prices and even better service, kept updated with the delivery times and can not fault. Even better they have Trade di... See more
Company details
Written by the company
Find simpler and safer fire door products... Simpler because every door pack includes the ironmongery, fixings and fitting instructions needed to ‘fit it right’ first time. SAFER because we also include intumescent protection pads (required by up to 99% of all fire door hinges, locks, latches and viewers etc..). with all specification documents available to INSTANTLY DOWNLOAD for free.
Contact info
High East Street , DT11HR, Dorchester, United Kingdom
- 01305457703
- info@fireessentials.co.uk
- fireessentials.co.uk
4.1
Great
101 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great products
Great products, but slow dispatch and receipt of goods. Next day delivery option needed. Standard delivery by other competitors are generally next day or 2 days max.
November 4, 2026
Reply from Fire Essentials Ltd
Hi Paul, thank you for your review. We offer free delivery on all our products with an option to pay for faster delivery. Our goal is to provide the best value for our customers and clarity in the way we charge (no one likes to get to the checkout to find a £15 delivery charge on a £9 order!). Having said that, we have looked to improve our free delivery service and have reduced average receipt times from 5 days to 2 during 2026. As our shipping and production costs increase we will continue to assess our prices to make them as competitive as possible and always look to provide the very best value we can, as a small independent UK business we won’t always be able to be the cheapest but we love what we do and always work with our customers in mind. Thank you again for your review, all reviews are taken into consideration as we plan our business moving forward. Regards, Sarah (Director, Fire Essentials Ltd)
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Company cancelled the order
Delivery was listed as being 3 to 5 days. I heard nothing for just over a week and then got an email saying the company had cancelled my order.
October 28, 2026
Reply from Fire Essentials Ltd
Hi Robert, thank you for your review. There is an extended lead time for the drop seals you ordered (which is in the product description) that takes the estimated delivery time to 5-7 working days. Which is why the issue with the delivery address was not picked up for 6 days. As soon as we realised we would be unable to ship to your address I emailed to apologise and inform you of the refund which was already on it's way to you. Our website was not making it clear that we only ship to the UK mainland and our processing system let your order progress when it should not have. Today I have overseen updates to our website which make it clear that we only ship to the UK mainland. Please accept my apologies that this information was not updated sooner and for any inconvenience that this caused you. Thank you. Best regards, Sarah (Director at Fire Essentials Ltd)
I didn't need many items
I didn't need many items, but what I did need was delivered exactly as requested and promptly
August 3, 2026
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Not Received goods yet!!
March 6, 2026
Reply from Fire Essentials Ltd
Hi William, thank you for your contact. I have checked our system and I can see that your order has been delayed by one day. The free delivery service is set at 3-5 working days and your order was due for delivery today. But, I have spoken to our warehouse and can see that the handles you ordered were only received into stock (belatedly) this morning. I apologise that no-one emailed you about this stock issue as someone should have contacted you to make you aware that this order would be a day late. Thank you for getting in touch and I will make sure I update you via email. If you would like a refund for this order please let us know via email before 2pm today and I will get them to stop the dispatch and get our accounts to issue you with a full refund. If you could email us on info@fireessentials.co.uk to request the refund or for any further information that would be great. Thank you for getting in touch and please again accept my apologies that this delay in dispatch was not notified to you. Regards, Sarah Dennis-Minns Director, Fire Essentials Ltd
Good quality
Easy to use web site, letterbox arrived on time and was well packaged. appears to be of good quality as well as looking good
November 18, 2025
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Easy order and delivered no problem
June 27, 2025
They were both kind and punctual
They were both kind and punctual, and they took care of everything for me, my wife, and our two children. Thank you — we’ll see you again.
June 4, 2025
Unprompted review
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Good company
March 6, 2025
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