Great products, but slow dispatch and receipt of goods. Next day delivery option needed. Standard delivery by other competitors are generally next day or 2 days max.
Company replied
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See what reviewers are saying
Excellent products but free postage meant they arrived much later than described. That may be Royal Mail’s fault though. I would have appreciated an email letting me know the parcel had been dispatc... See more
Having failed to find a correct sized 27cmW x 7cmH box at the usual internet outlets I found this company. 1: they had it on stock and didn’t try the usual ‘place your order and then we’ll see when o... See more
I started buying from their Amazon shop, but then found their website. Excellent prices and even better service, kept updated with the delivery times and can not fault. Even better they have Trade di... See more
Company details
Written by the company
Find simpler and safer fire door products... Simpler because every door pack includes the ironmongery, fixings and fitting instructions needed to ‘fit it right’ first time. SAFER because we also include intumescent protection pads (required by up to 99% of all fire door hinges, locks, latches and viewers etc..). with all specification documents available to INSTANTLY DOWNLOAD for free.
Contact info
High East Street , DT11HR, Dorchester, United Kingdom
- 01305457703
- info@fireessentials.co.uk
- fireessentials.co.uk
4.1
Great
101 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and response times.
September 5, 2022
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A great business
Very fast delivery & very competitively priced, I will be using this company again!
Many Thanks
July 28, 2022
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Excellent service from the helpful team…
Excellent service from the helpful team at Fire Essentials with really good delivery.
Also the products are good at a fair price.
May 25, 2022
Excellent service and prompt delivery!!
May 19, 2022
Easy to deal with this supplier and…
Easy to deal with this supplier and good product. Fast delivery and good price. Recommended!
January 28, 2022
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As specified and prompt delivery.
December 15, 2021
Ordered..delivered..no problems
December 2, 2021
Excellent prices and quality of goods
December 1, 2021
Reply from Fire Essentials Ltd
Hi Alan, thank you for taking the time to leave a review. We are all really pleased that you liked the products and we will continue to do our best to offer the best products at the best value for money. Thanks again! Sarah @FireEssentials
Reply from Fire Essentials Ltd
Hi Ian, thank you so much for leaving a review and we're really pleased that you liked our customer service and products. It seems that we have fallen short by one star so I'll make sure a member of our team contacts you so you can let us know how we can improve our service (or products) to reach that magic 5 star status! Thanks again, Jo @FireEssentials
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Good product fitted well
October 29, 2021
Reply from Fire Essentials Ltd
Hi Lee, sorry it has taken us so long to reply. But... THANK YOU so much for taking the time to leave a review, we really appreciate it. It's always good to know that our products fit well. Thanks again and just give us a shout if you need anything else. Regards, Sarah @FireEssentials
Just the solution I was looking for.
Just the solution I was looking for. easy to use. Very fast delivery, good communication.
October 14, 2021
Reply from Fire Essentials Ltd
Hi Michael, thank you for leaving such an amazing review. We're really pleased that you liked the products and service. Don't hesitate to get in touch if you need any after sales service or more information. Thanks again!
Very good service from Fire…
Very good service from Fire Essentials,was kept updated and received the goods as ordered.
October 7, 2021
Reply from Fire Essentials Ltd
Hi Graham, thank you for leaving such a great review. It's good to know that you were kept up to date with the order process and I'll pass your comments on to our processing team. They'll be stoked! (sorry, we use a lot of fire terms in our meetings). Thanks again and just give us a shout if you need any after sales information etc..
Excellent service great range of…
Excellent service great range of products the items I purchased were posted out to me really quickly very good quality items and very competitively priced excellent phone and after customer services
September 8, 2021
Reply from Fire Essentials Ltd
Hi Paul, thank you so much for taking the time to write such a positive review. We’re really pleased that you like our products and service and don’t hesitate to give us a shout if you need anything. Thank you again, Sarah
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