Very good booking service for delivery, well communicated and a powered pallet truck to move it where needed. Price was reasonable and stacking on the pallet made stacking this end much easier than... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Why only 4 *. Simple, nobody is perfect, but they sure come close. This is our 2nd year of using Firewood, hopefully that will continue. Placed the 2nd part of this years orders on a Thursday afterno... See more
Company replied
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... See more
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My go to company for kiln dried firewood, usually silver birch. A bit of a mix up re delivery dates with my recent order but was quickly resolved by the company and my order was received within a c... See more
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Company details
Written by the company
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Contact info
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, United Kingdom
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Delivered on time
Delivered on time , packing was great and the driver was very helpful when delivering. Wood quality is top class.
June 20, 2026
Reply from Firewood.co.uk
Hi Ian and Constance,
Thank you both for your wonderful review. We're delighted to hear that your order arrived on time, was well packaged, and that the delivery driver was so helpful. We'll be sure to pass your kind comments on to our delivery partner.
It's especially pleasing to know that you're happy with the quality of the wood. We work hard to provide a product our customers can rely on, so it's great to hear it's met your expectations.
Thank you again for your support, and we look forward to supplying you again in the future.
Kind regards,
KM
Not at all what is advertised. Lack of quality control !
Not at all what is advertised.
Definitely not “premium” firewood, this company is rather lacking quality control
Never before I believed I would be writing reviews for firewood, however the quality of what was supposed to be “premium” kiln dried ash at over 300£ / large crate it was simply appalling
Approximately 30 to 40% of the crate ( can prove with photos) was literally rotten before and kiln dried after material, so much in effect that I will have to consider buying more wood! Upon any “uneducated calculations” the caloric efficiency of such wood is 40 to 60% less than regular kiln dried ash.
Probably lost at least 100£ on a 309£ crate
Delivery was fine, however the quality as mentioned is very disappointing !
I’ve taken lots of pictures, however it doesn’t seem like I can upload any here
July 1, 2026
Unprompted review
Reply from Firewood.co.uk
Hi Toth Levente,
Thank you for taking the time to leave such detailed feedback. We're very sorry to hear that the quality of the kiln-dried ash you received did not meet your expectations.
We appreciate how disappointing this must have been, particularly when you chose our premium product and feel that a significant proportion of the crate was not of the standard you were expecting. We also understand your frustration at feeling you've had to consider purchasing additional wood as a result.
We're pleased to hear that the delivery itself went smoothly, but we're sorry that the product quality let you down.
We'd like the opportunity to investigate this further. As Trustpilot doesn't allow photos to be attached to reviews, could you please email the images, along with your order details, to sales@firewood.co.uk? Our team will review the photos and look into this for you as quickly as possible.
Thank you for bringing this to our attention, and we hope to resolve the matter for you.
Kind regards,
KM
Logs as described and great delivery…
Logs as described and great delivery driver. Good communication throughout Would use this company again for my logs without hesitation .
June 24, 2026
Reply from Firewood.co.uk
Hi Anthony,
Thank you for your fantastic review. We're delighted to hear that the logs were exactly as described and that you had such a positive experience with our delivery driver. It's also great to know that the communication throughout your order kept you well informed.
Hearing that you'd use us again without hesitation is the highest compliment we could receive. We really appreciate your support and look forward to supplying you with your next order.
Kind regards,
KM
From ordering to delivery the service…
From ordering to delivery the service given to me by Firewood staff and the delivery driver was 1st class
I highly recommend this company.
June 18, 2026
Reply from Firewood.co.uk
Hi Mr Russell,
Thank you for your fantastic review. We're delighted to hear that you received first-class service from the moment you placed your order through to the delivery. It's wonderful to know that both our team and the delivery driver helped make your experience such a positive one.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Kind regards,
KM
Deliver on time and a fair price for…
Deliver on time and a fair price for logs customer service very helpful and friendly
June 17, 2026
Reply from Firewood.co.uk
Hi Paul,
Thank you for your review. We're pleased to hear that your logs were delivered on time and that you found them to be fairly priced. Providing reliable delivery and great value is something we work hard to achieve, so it's wonderful to know we met your expectations.
We appreciate your support and look forward to supplying you again in the future.
Kind regards,
KM
Excellent delivery on time and kept me…
Excellent delivery on time and kept me informed of its progress.The logs were very well created and of a good size for my wood burner.Not sure of burning quality yet as they are for winter use 🥶otherwise it would be five ⭐️
June 22, 2026
Reply from Firewood.co.uk
Hi Julie,
Thank you for your lovely review. We're delighted to hear that your order arrived on time and that you were kept informed throughout the delivery process. It's also great to know that you're pleased with the size of the logs and how neatly they were packed for your wood burner.
We completely understand that you won't know how they perform until winter arrives 🥶, but we hope they'll live up to your expectations and earn that fifth star when it's time to light the fire!
Thank you again for your feedback and support. We look forward to supplying you again in the future.
Kind regards,
KM
Reply from Firewood.co.uk
Hi Martin,
Thank you for your fantastic review! We're delighted to hear that you were so pleased with the service and that you'll be using us again.
We really appreciate your support and look forward to supplying you with your next order.
Kind regards,
KM
Excellent, quality dried wood deliveryivery service
Excellent delivery service, good quality kiln dried wood, packed securely.
June 22, 2026
Reply from Firewood.co.uk
Hi Rose,
Thank you for your wonderful review. We're delighted to hear that you were pleased with the delivery service and the quality of the kiln-dried wood. It's also great to know that everything arrived securely packed.
We really appreciate you taking the time to share your feedback and look forward to supplying you again in the future.
Kind regards,
KM
They were very helpful when there was a…
They were very helpful when there was a confusion regarding delivery. Pleased with the supply
June 19, 2026
Reply from Firewood.co.uk
Hi Caroline,
Thank you for your kind review. We're pleased to hear that our team was able to help resolve the confusion around your delivery and that everything was sorted out for you. It's also great to know you're happy with your order.
We really appreciate you taking the time to share your experience and look forward to supplying you again in the future.
Kind regards,
KM
Nevis, Argyll
Excellent service and delivery of a quality product, this wood burns well, great heat but not too fast burning so very economical for my small wood burner.
June 18, 2026
Reply from Firewood.co.uk
Hi Mairi,
Thank you for your wonderful review. We're delighted to hear that you were pleased with both the service and delivery, and that you're enjoying the quality of the wood.
It's especially great to know that the logs are burning well, producing plenty of heat while lasting longer in your small wood burner. Feedback like this is invaluable and will be appreciated by other customers looking for an efficient, economical fuel.
Thank you again for your support, and we look forward to supplying you again in the future.
Kind regards,
KM
Reply from Firewood.co.uk
Hi Rosemarie,
Thank you for your lovely review. We're delighted to hear that you were pleased with the speedy service and that the delivery driver made such a positive impression. It's also great to know you're happy with the quality of the logs.
We really appreciate you taking the time to share your experience and look forward to supplying you again in the future.
Kind regards,
KM
Just works!
June 17, 2026
Reply from Firewood.co.uk
Hi Tony,
Thank you for your review! We love hearing feedback like this. It's great to know everything worked exactly as it should and that you had a straightforward experience with us.
We appreciate your support and look forward to serving you again in the future.
Kind regards,
KM
Delivery quick after order and very…
Delivery quick after order and very neatly presented. Pallet usable for kindle which is also great.
June 16, 2026
Reply from Firewood.co.uk
Hi Steven,
Thank you for your great review. We're pleased to hear that your order arrived quickly and that it was neatly presented on delivery. It's also nice to know the pallet will get a second life as kindling—it's always great when nothing goes to waste!
We really appreciate your feedback and look forward to supplying you again in the future.
Kind regards,
KM
Fire wood delivered promptly with the…
Fire wood delivered promptly with the carrier contacting prior to delivery to confirm a window for this.
June 15, 2026
Reply from Firewood.co.uk
Hi Marc,
Thank you for your review. We're delighted to hear that your firewood was delivered promptly and that the carrier contacted you beforehand to confirm a delivery window. Keeping our customers informed is an important part of the service, so it's great to know everything went smoothly.
We appreciate your feedback and look forward to supplying you again in the future.
Kind regards,
KM
FIREWOOD; Excellent quality logs
Excellent quality logs, well packaged and delivered by a very courteous and considerate driver, Sam from Palletways.
Thank you 🙏
June 14, 2026
Reply from Firewood.co.uk
Hi Paul,
Thank you for your fantastic review. We're delighted to hear that you were pleased with the quality of the logs and that they arrived well packaged.
It's especially wonderful to hear your kind words about Sam from Palletways. We'll be sure to pass your compliments on to him and the delivery team—courteous and considerate service makes all the difference, and we're pleased he made such a positive impression.
Thank you again for your support. We look forward to supplying you again in the future.
Kind regards,
KM
Quick delivery and fair price
June 12, 2026
Reply from Firewood.co.uk
Hi Paul,
Thank you for your review. We're pleased to hear that you found our prices fair and that your order was delivered quickly. We know how important both value and reliable delivery are, so it's great to know we met your expectations.
We appreciate your support and look forward to supplying you again in the future.
Kind regards,
KM
The product is good
The product is good. However, the service from delivery company was problematic only delivering on the third attempt.
June 1, 2026
Reply from Firewood.co.uk
Hi Godfrey,
Thank you for taking the time to leave a review. We're pleased to hear that you're happy with the product itself, but we're sorry that the delivery experience fell short of expectations.
We appreciate your patience with the multiple delivery attempts and understand how frustrating that must have been. Your feedback regarding the courier service is important to us, and we'll ensure it is shared with the delivery team to help improve reliability going forward.
Thank you again for your understanding, and we hope to provide a smoother experience next time.
Kind regards,
KM
Always good wood at a good price
Always good wood at a good price, like the paper packaging. Good delivery service, too
June 8, 2026
Reply from Firewood.co.uk
Hi Jonathan,
Thank you for your continued support. We're delighted to hear that you're consistently happy with both the quality and value of our wood. It's great to know that the paper packaging and our delivery service have also made a positive impression.
We really appreciate you taking the time to share your feedback and look forward to supplying you again in the future.
Kind regards,
KM
Delivery driver very good & helpful…
Delivery driver very good & helpful arrived on time wood looks geed
June 7, 2026
Reply from Firewood.co.uk
Dear Andrew,
Thank you for your feedback. We're delighted to hear that your order arrived on time and that the delivery driver was both helpful and accommodating.
It's also great to know that you're pleased with the appearance of the wood. We appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
KM
Fast delivery from start of order
Fast delivery from start of order. Easy to organise online. Very happy.
June 4, 2026
Reply from Firewood.co.uk
Dear Trisha,
Thank you for your feedback. We're delighted to hear that you found the ordering process easy to manage online and that your order was delivered promptly.
It's wonderful to know that you are very happy with the overall experience. We truly appreciate you taking the time to share your comments and thank you for your support.
Kind regards,
KM
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