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Firmoo Reviews 

2,932
•
TrustScore 5 out of 5

4.8

Glasses Store
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Review summary

Created with AI, based on recent reviews

Looking at 673 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent value of the glasses, often noting their stylish designs and comfortable fit. Many appreciate the significant savings compared to high street opticians, making it possible to own multiple pairs. The ordering process is described as easy and straightforward, with many receiving deliveries quicker than expected and well-packaged. However, some customers noted issues with delivery, including parcels being lost or experiencing significant delays, and a few reported orders cancelled without explanation or non-delivery. Additionally, a small portion of people felt that some glasses did not fit well, had issues with specific lens types, or found the prescription to be inaccurate.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with the fit,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the excellent... See more

Price

People report positive experiences with price, consistently finding glasses to be of good quality and... See more

Order

Users describe positive interactions with order, highlighting the ease and simplicity of the ordering... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service is absolutely fantastic with this company & help with any questions or problems.They sort it swiftly & resolve any problems instantly. The glasses are of great quality & are fantast... See more

Rated 5 out of 5 stars

Really pleased with my prescription sunglasses, they arrived quicker than the estimated time and they fit perfectly. A bargain with polarised lenses costly only a quarter of the price my local opticia... See more

Rated 5 out of 5 stars

Had many pairs of glasses from firmoo now after 30 years using high street and spending ££ on frames & lenses. Quality is great, ordering is easy and can put in your prescription clearly. Can also see... See more

Rated 5 out of 5 stars

Fabulous glasses at a very reasonable price , I have clear lens and some frames with advanced varifocals , also transition lens on a couple of pairs that are lovely brown tinted when out in the sun .I... See more

Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.8

All reviews

(2,932)

669 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

Good quality glasses

Good quality glasses. Delivery always seems quick too. Have bought a few pairs of glasses and sunglasses and i am never disappointed.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

All my glasses from Firmoo have been super cost effective and comfy. I don't think I will ever purchase glasses from an overpriced conventional shop again.

July 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Beautiful glasses at a really good…

Beautiful glasses at a really good price, especially good if you’re looking for something a little bit different to what’s on the high street, very simple to be beer your prescription and the glasses are of high quality I honestly wouldn’t get them from anywhere else now

February 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Firmoo have been great

Firmoo have been great! Quick delivery, accurate lenses for my prescription and their frames are super cute and original compared to high street brands. I like that affordability doesn't mean I have to compromise on quality :)

February 11, 2025
Unprompted review
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