first4tiles Reviews 

100
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service, tiles were not only the very best price on the internet, they also arrived promptly, a couple of tiles broken by courier which first4 tiles were more than happy to replace without q... See more

Company replied

Rated 2 out of 5 stars

Multiple packs of tiles were delivered broken and we were refused a return as apparently taking longer than 48 hours to check 22 packs of tiles (ontop of each other) is unreasonable. This rule was not... See more

Rated 5 out of 5 stars

Absolutely cannot fault the experience I had with First4tiles! Spoke to Andy on the phone about what I wanted, he was really helpful and certainly went the extra mile to make sure I was completely hap... See more

Rated 5 out of 5 stars

Arrived well packed with no breakages & the driver was very helpful . Only thing was I didn’t receive an email informing me when delivery was planned. Luckily I had a day off when they arrived which... See more

Company replied

Company details

  1. Tile Store

Information provided by various external sources

We are a family run tile retailer based in Lincolnshire and online. We are experienced in all things tiles and tiling and have a big passion for service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(100)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Online ordering system easy and collection made available very quickly

November 11, 2022
first4tiles logo

Reply from first4tiles

Hi Mitul

Thanks for taking the time to leave a review, we really appreciate it and we're glad you were happy with the service.

All the best.

Advertisement
Rated 3 out of 5 stars

Tiles were just what we wanted

Tiles were just what we wanted, however your delivery costs were far to high, cost more than the tiles, that is why l have only given a score of three, and would stop me using you again, but we needed to match our existing tiles.

October 18, 2022
first4tiles logo

Reply from first4tiles

Hi Neville

Unfortunately tiles are heavy and fragile and in the majority of circumstances require palletised delivery, which has a cost.

Due to record prices of fuel, this cost has been increasing for some time now and although we could possibly find a cheaper courier, experience has shown our current provider has excellent delivery times (most of the country within two days on a standard service) and few breakages (important given the nature of what we sell).

The rates that we are charged are primarily based on distance from our warehouse and fuel surcharges, so the further you are from us, the higher the price, in your case over 200 miles. In fact, most of our delivery charges are actually subsidised in order to remain competitive in the market place.

We are a little dispointed that although you are happy with your tiles, you have left a three star review based on elements outside our control. I hope you can appreciate that had you purchased a larger number of tiles, the cost of delivery would have been the same and therefore more relative to the cost of the project.

Kind regards
The first4tiles team

Rated 5 out of 5 stars

I purchased on line however the items…

I purchased on line however the items in the warehouse were broken and my order could not be provided. Apologies to Nathan who dealt with my order professionally and contacted me immediately confirming this and immediately cancelled the order. I have used this company before and would reccomend them.

September 6, 2022
first4tiles logo

Reply from first4tiles

Hi Valerie

Many thanks for the review. I'm sorry again that we let you down on this occasion. I really appreciate you taking the time update your review. Please contact me directly the next time you need tiles and I'll see if there is anything extra we can do or add for you.

Regards
Nathan

Regards
Nathan

Advertisement
Rated 5 out of 5 stars

Really pleased with the tiles and delivery

Really pleased with the tiles. Smooth ordering process online. Quick dispatch and delivered in two days.

September 2, 2022
first4tiles logo

Reply from first4tiles

Hi Sohan

Thanks for taking the time to leave a review, I'm glad everything went well for you. I Hope you decide to use us again for your next project.

All the best

Rated 4 out of 5 stars

Easy to use website, great tiles.

Easy to use website, great value for money and excellent tiles. Only be better if we had a store closer and the delivery wasn't left on our doorstep without notification of when it was due.

After feedback from first4tiles. We did receive your email about the delivery, but unfortunately upn did not update their side with a potential delivery day or time as you would have expected, until after the delivery.

August 31, 2022
first4tiles logo

Reply from first4tiles

Hi Brian

Thanks for leaving us a review. We usually send out an email when orders are despatched with a link to UPN's tracking service. I'm sorry if you did not receive this. I'm happy to hear that you were pleased with the rest of the service and I appreciate your feedback reference the delivery. I'll check with my colleagues to see that these emails are being sent.

All the best

Edit - Thanks again Brian for the further details. My apologies, I shall certainly be taking this up with UPN.

Rated 5 out of 5 stars

Andy snd Kennan outstanding staff

I bought tiles from another retailer then had a leak the tiles were discontinued and manage to trace them at this store the tiles needed to come up need 12 only had 8 in stock went above and beyond to help me Andy and Kennan were amazing can not thank them enough with all there help knowledge sent them out on delivery thank you I defo will be coming back to you guys x

August 18, 2022
first4tiles logo

Reply from first4tiles

Hi Robert

Thanks for the kind review. We were more than happy to help!

All the best

Advertisement
Rated 5 out of 5 stars

Brilliant value and excellent customer…

Brilliant value and excellent customer service. If I need tiles in the future they will definitely be my first choice. Can highly recommend.

August 6, 2022
first4tiles logo

Reply from first4tiles

Hi Shirley

Thanks for taking the time to leave us a review. We appreciate your kind words.

All the best.

Rated 4 out of 5 stars

Very competitive prices and a quick…

Very competitive prices and a quick delivery of the online tile order. Friendly and professional in store service too.

July 17, 2022
first4tiles logo

Reply from first4tiles

Hi David, thanks for taking the time to leave a review and thanks for the kind words.

All the best.

Rated 5 out of 5 stars

Superb experience

Really easy to order and great service

July 9, 2022
Unprompted review
first4tiles logo

Reply from first4tiles

Hi Kevin

Thanks for the kind review.

All the best

Rated 5 out of 5 stars

This company is outstanding and very good prices.

This companies customer service, attention to detail, dealing and speaking to customers is outstanding. I haven't brought tiles on line before but the whole team at First4tiles were truly amazing and took the time and effort to help me source my tiles. The delivery service is amazing, ie literary like next day. I was totally shocked how quick they delivered to me. On other occasion I needed my tiles urgently as builders were tiling and I couldn't hold them up. The weekend came so my delivery date could not of been met. David who was standing in from another branch, went out of his way to take my tiles home with him so I could collect direct from his home, as the weekend was approaching and the store would off been closed. I truly cannot say enough how fantastic First4tiles has been. Thank you to all the guys at the base, keep up the brilliant work and true thanks from me, you helped me out so much. Plus I wanted to mention the price of their tiles is literary half price to other stores, so if you want to save money, have no pressure, speak to a great company who will go out of their way to help. Then give your order to these guys.

July 1, 2022
first4tiles logo

Reply from first4tiles

Wow! Thanks so much for the glowing review. Our culture is to take pride in our service and products and to always try to help out our customers the best we can. Looks like David is being true to this. I'll make sure David sees your review.

Thanks again for taking the time to post and wishing you all the best.

The first4tiles team

Advertisement
Rated 5 out of 5 stars

The team were so helpful

The team were so helpful. I was only placing a small order but it made no difference. The service was exceptional.

June 21, 2022
first4tiles logo

Reply from first4tiles

Hi Matt

Thanks so much for taking the time to leave us such a lovely review.

All the best
The first4tiles team

Rated 5 out of 5 stars

Great service!

I ordered a small batch of tiles online on a Sunday. They were delivered on the Wednesday. The tiles were securely packaged on a small pallet.

Great service - thank you very much!

May 29, 2022
first4tiles logo

Reply from first4tiles

Hi Mr Freeman

Thank you so much for taking the time to leave us a review, it is always appreciated. We're glad you are pleased with your tiles.

All the best
The first4tiles team

Rated 5 out of 5 stars

What an amazing company

What an amazing company, such a breath of fresh air. Simply put they make promises and stick to them.

We had ordered some V&A Collection Puddle Glaze Olive metro tiles from a major UK retailer, only to be let down after weeks of delays from their supplier. I found the same tiles for sale through first4tiles through a Google search, and an extra bonus they were much cheaper. This family run business is staffed by professionals who understand their business and put their customers first. You can call them and you can actually talk to a real human being who knows what you’ve ordered and when you might get the tiles. Refreshing. Support this company I can not fault them.

May 25, 2022
first4tiles logo

Reply from first4tiles

Hi Howard

Thank you so much for such a glowing review! We were very happy to have been able to help you and are glad that you got your tiles. We look forward to being able to provide you with the same service for any future projects.

All the best
The first4tiles team

Rated 5 out of 5 stars

Great

Delivered on time and at a much cheaper price then anywhere else online. Arrived very well packed on a pallet.

April 27, 2022
first4tiles logo

Reply from first4tiles

Hi Kay

Thanks for taking the time to leave us a good review, it is always nice to get good feedback. I hope you choose to use us again.

All the best

Advertisement
Rated 5 out of 5 stars

Absolutely amazing !!!

Absolutely amazing !!!! Tiles were the cheapest online, tiles were £20 cheaper per square metre than previous order with another company. Delivery was hand delivered same day. Cannot recommend enough. Only tiny quibble I do have is I needed to order 1 box of extra tiles and the delivery cost is the same unless ordering over a certain amount, but again I would highly recommend 5 STARS

April 20, 2022
first4tiles logo

Reply from first4tiles

Hi Gemma

Thanks very much for taking the time to leave a review. Very happy to help, I was passing at the time so made sense to drop them in. Hopefully my colleague has been in touch about the extra box and the cheaper shipping option, otherwise if you are happy to wait a few weeks, I will be passing by again soon.

All the best
Nathan

Rated 5 out of 5 stars

Excellent service

Excellent service, some tiles were delivered damaged, however fabulous customer service, replaced within a couple of days. You actually speak to humans and not machines - 5 star from me 👍👍

April 19, 2022
first4tiles logo

Reply from first4tiles

Hi Elaine

Thanks a lot for the kind review. Sorry again about the damages, they must have been a bit heavy handed at your local depot! Thankfully it doesn't happen very often. I'm glad that we got it sorted for you and that you're happy.

All the best
Nathan

Rated 5 out of 5 stars

Great service

Great service, super quick delivery

April 7, 2022
first4tiles logo

Reply from first4tiles

Hi Jemma

Thanks for the review. I'm glad that you were happy with your order. I hope you'll use us again.

All the best
Nathan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look