first4tiles Reviews 

100
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent service, tiles were not only the very best price on the internet, they also arrived promptly, a couple of tiles broken by courier which first4 tiles were more than happy to replace without q... See more

Company replied

Rated 2 out of 5 stars

Multiple packs of tiles were delivered broken and we were refused a return as apparently taking longer than 48 hours to check 22 packs of tiles (ontop of each other) is unreasonable. This rule was not... See more

Rated 5 out of 5 stars

Absolutely cannot fault the experience I had with First4tiles! Spoke to Andy on the phone about what I wanted, he was really helpful and certainly went the extra mile to make sure I was completely hap... See more

Rated 5 out of 5 stars

Arrived well packed with no breakages & the driver was very helpful . Only thing was I didn’t receive an email informing me when delivery was planned. Luckily I had a day off when they arrived which... See more

Company replied

Company details

  1. Tile Store

Information provided by various external sources

We are a family run tile retailer based in Lincolnshire and online. We are experienced in all things tiles and tiling and have a big passion for service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

100 reviews

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4.5

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(100)

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Rated 5 out of 5 stars

Arrived well packed with no breakages &…

Arrived well packed with no breakages & the driver was very helpful .
Only thing was I didn’t receive an email informing me when delivery was planned. Luckily I had a day off when they arrived which was really fortunate
Significantly cheaper than another leading company for exactly the same tiles so well done

July 18, 2021
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Reply from first4tiles

Hey PH, thanks for the kind review. Apologies for the communication error, the delivery depot should have called you prior to arrange a convenient time. We're glad you got your tiles safely anyway. Hope they look great!

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Rated 1 out of 5 stars

Deliberate Misleading photo of tile

Deliberate Misleading photo of tile. Phoned before ordering online to clarify colour. I could have bought same tile £6/sqm cheaper.

June 20, 2021
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Reply from first4tiles

Hey Ibrar
Although we're really sorry to hear of your dissatisfaction, we are also sorry to read your comments.

The Bara / Felu range consists only of two tiles. One being a plain cream / light beige tile. The other being the same plain cream / light beige tile with a very obvious geometric Victorian pattern on it.

The factory that produce this tile only supply two photographs for marketing and these same two photographs are not only used by us, but also by several other retailers including a large national chain.

I note from our records that you did not order a sample. This free service is ideal for those wanting to make sure that their chosen tile is right for them, especially given the difficulties of ensuring a good colour match with differing monitor/screen settings.

Although we aim to have the best prices, a quick search on Google has shown that yes, there is one other retailer with a lower price. However, we are still considerably cheaper than several others, including one national chain.

I believe we have already offered you a full refund minus shipping costs. This offer is still open to you should you wish to take it.

All the best
The first4tiles team

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Rated 5 out of 5 stars

What a fantastic shop, great value great selection and great staff

What a fantastic shop, from the moment I arrived my wife and myself were treated so well by polite professional staff. This shop has one of the best selection of tiles at amazing prices.
I've been a professional in the construction industry for 35years specialising in super prime residential fitouts and this company are up with the best I've dealt with.
I can highly recommend a visit

April 23, 2021
Unprompted review
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Reply from first4tiles

Wow, thanks very much John. Such lovely words. We're so happy you enjoyed shopping with us.

Rated 5 out of 5 stars

Fast response and helpful attitude

Fast response and helpful attitude. First rate customer service.

March 30, 2021
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Reply from first4tiles

Hi Tony

Thanks for the kind words. I'm really sorry we couldn't help you any further with your courier issue. If you would like to order anything else, please email me before hand and I will see if there is something we can do for you. All the best.

Kind regards
Nathan

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Rated 4 out of 5 stars

Good service it would off been 5 star..

Good service it would off been 5 star but the first order there was 40 smashed tiles out of 60.
due to bad packaging and delivery service
But they were great after a quick response and sent out replacement. Overall I would definitely use this company again..

March 25, 2021
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Reply from first4tiles

Hi James,

Thanks for the review. Apologies again for the damages. Thankfully we don't get many breakages but we have just changed to a new courier and reviewed how we wrap our pallets. So hopefully this will be avoided on any future orders you choose to place.

All the best,
first4tiles

Rated 5 out of 5 stars

First4tiles were brilliant to deal…

First4tiles were brilliant to deal with. From the initial advice on which tiles we should use for different areas, to prompt delivery during COVID restrictions, they were a pleasure to buy from. The tiles were very good quality and we love them.

February 9, 2021
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Reply from first4tiles

Hey Susie, we're glad you like them. Thanks very much for the kind words.

Rated 5 out of 5 stars

First 4 Service (& Tiles)

Just before lockdown we dealt with the Lincoln branch and the team there were extremely helpful and knowledgeable. They were friendly on greeting us and allowed us to browse. No sign of pushy sales tactics anywhere.
We have been back since for more tiles. Highly recommend.

February 5, 2021
Unprompted review
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Reply from first4tiles

Hey Justin, thanks for the kind words. Hope to see you again.

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Rated 5 out of 5 stars

Very good service ordered online

Very good service ordered online got a great bargain Laura Ashley floor tiles less than half price. Definitely use again

June 19, 2020
Unprompted review
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Reply from first4tiles

Hi Michael, glad you liked the tiles. Thanks for the kind review.

Rated 5 out of 5 stars

Excellent Friendly Service.✅

Excellent Friendly Service.✅
Excellent Products.✅
Excellent Advice.✅

I visited first4tiles Lincoln showroom in June 2019 as I wanted to find the best way to tile my chimney breast into which I had installed an inset wood burner. For the project I was looking for a tile with a contemporary style. I was also concerned that as I would be tiling to a chimney breast which would become very hot during use.

After spending a few minutes in the show room I found a natural split face stone ‘Silver Sunset Panel Tile’. On enquiry I found Andy and Kian to be very helpful in advising that these panels could be fitted without the need for grouting. They calculated the correct quantity if tiles for the project and offered advice on the correct adhesives for the situation advising to use Keraquick White Mixed with latex plus mixer, also advised that I coat the chimney breast with Primer G all of which would ensure safe heat resistant adhesion.

During Covid lockdown I finally managed to find time to complete my project. I found the panels simple to measured and cut using a diamond wet cut table tile cutter which I borrowed from a friend. Following their advise I was careful to accurately measure and mix the adhesive and latex solution which resulted in excellent adhesion and the panels have stood a couple of months of heat from the log burner and remain firmly in place.

Thanks Andy and Kian.

June 19, 2020
Unprompted review
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Reply from first4tiles

Hi Joseph, happy to be of service. Thanks for the kind review.

Rated 5 out of 5 stars

Excellent service

Excellent service
Thanks Ray

June 3, 2020
Unprompted review
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Reply from first4tiles

Hi Ray, thanks for the kind review.

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Rated 5 out of 5 stars

Just Brilliant!

Huge range, friendly staff, great prices and awesome service! Will certainly be back!

April 6, 2020
Unprompted review
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Reply from first4tiles

Hey SG, thanks for the review. We're happy to be of service. See you again soon :)

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