Firstbase.io Reviews 1,047

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and user-friendly platform, making complex processes like company registration straightforward and quick. Many highlight the exceptional customer service and staff, noting their helpfulness, responsiveness, and clear communication, which made them feel supported throughout their journey. However, some people were dissatisfied with the response times, mentioning that support could be slow or inconsistent. A few other people also felt that the support chat provided scripted responses and lacked accountability, leading to frustration when trying to resolve issues.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and ease of use for company... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform's intuitive,... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the support team for being... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's responsiveness,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Firstbase.io made it simple to incorporate our US business from abroad. The platform is clean and easy to follow. Their bundled services - including EIN and bank account setup - made things very... See more

Rated 4 out of 5 stars

I really enjoyed creating my company with Firstbase.io. Their platform is intuitive, user-friendly, and makes the whole process extremely simple. You’re guided step-by-step through every stage, e... See more

Company replied

Rated 4 out of 5 stars

Firstbase made it easy for us to get our company off the ground quickly and easily. Taking care of all the important things you need when starting up and allowing us to focus on the most important... See more

Rated 4 out of 5 stars

The interface is user friendly and the process is easy, however few points to improve on: 1. More clarity about 2nd-3rd step additional payments that are hiding and showing up only after you s... See more


Company details

  1. #57 of 85 best companies in Legal Services

Written by the company

We have made it easier than ever for tech entrepreneurs to start a business in the United States and establish a bank account even while abroad.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The process was very simple and easy to…

The process was very simple and easy to follow. The step-by-step guidance helped a lot—especially with obtaining my EIN. I’ll definitely be recommending Firstbase.io to my colleagues.

February 13, 2026
Unprompted review
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Reply from Firstbase.io

Hi Charissa,

Thank you so much for taking the time to share your experience on Trustpilot.

We’re happy to hear that you found the process simple and easy to follow, especially when it came to obtaining your EIN. Providing clear, step-by-step guidance is exactly what we aim for, so it’s wonderful to know it made a real difference for you.

It truly means a lot that you’d recommend Firstbase.io to your colleagues. We’re grateful for your trust and look forward to supporting you as your business continues to grow.

WIshing you the best,

The Firstbase Team

Rated 5 out of 5 stars

Professional and quick

It was great. Very professional team and resolved my issue very quickly.

February 4, 2026
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Reply from Firstbase.io

Hi Jean-Claude,

Thank you for your feedback. It's great to hear that you found our Support Team professional and that we were able to have your issue resolved quickly.

If you ever need assistance again in the future, just reach out and let us know.

Best Regards,

The Firstbase Team

Rated 5 out of 5 stars

A Lifesaver for International Entrepreneurs!

Firstbase has been the best thing I could have asked for. I live internationally, and they’ve supported me from day one, helping me open my business and ensuring I remain compliant. As someone unfamiliar with U.S. laws, having access to their support team has been invaluable. Whenever I email with questions or need help, they’re prompt, efficient, and genuinely kind.

February 1, 2026
Unprompted review
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Reply from Firstbase.io

Hi Lisha,

Thank you so much for this thoughtful review. We’re really glad Firstbase has been a strong support for you, especially while navigating U.S. business requirements from abroad. Helping founders stay compliant with confidence is something we care deeply about.

It means a lot to hear that our support team has been quick and efficient, whenever you’ve needed help.

We truly your trust and wish you continued success with your business.

All the best,

The Firstbase Team

Rated 5 out of 5 stars

Quick and clear

The support was quick clear and friendly.

February 3, 2026
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Reply from Firstbase.io

Hi Helene,

Thank you for your kind review.

We’re glad to hear our support team was quick, clear, and friendly. Providing a smooth and helpful experience is always our goal, and we really appreciate you taking the time to share this feedback. it's really appreciated.

All the best,

The Firstbase Team

Rated 5 out of 5 stars

Awesome service

Awesome service. Makes incorporating in the United States a breeze.

February 1, 2026
Unprompted review
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Reply from Firstbase.io

Hi Caleb,

Thank you for the kind review and recommendation.

Helping founders incorporate in the U.S. with confidence and making the process easy is exactly what we aim for.

If you ever need any support or assistance, just let us know.

The Firstbase Team

Rated 5 out of 5 stars

Easy process and helpful support.

Easy process and helpful support.
I'd recommend to anyone wishing to set up their LLC in the states.👍🏼

January 8, 2026
Unprompted review
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Reply from Firstbase.io

Hi Stephen,

Thank you for your kind review and for sharing your experience.

We’re happy to hear that the process was straightforward and that our support team was helpful along the way. Your recommendation means a lot, and we’re excited to have been part of your journey in setting up your US LLC.

Wishing you every success with your company.

The Firstbase Team

Rated 5 out of 5 stars

So professional and fast response

So professional and fast response

December 16, 2025
Unprompted review
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Reply from Firstbase.io

Hi Hassan,

Thank you for your review. We’re happy to hear you had a professional and fast experience with us. Your feedback means a lot, and we look forward to supporting you again in the future.

Best,

The Firstbase Team

Rated 5 out of 5 stars

Smooth and professional LLC formation process for international founders!

I’m currently in the middle of setting up my LLC with Firstbase, and the experience has been excellent so far. They take care of the entire application process and guide you through every single step.

They handle all the essential documents, from the Articles of Organization to the EIN application. What I appreciate most is that they also provide a Registered Agent to ensure the business stays compliant and well-maintained once it's active. Highly recommended for international founders!

December 24, 2025
Unprompted review
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Reply from Firstbase.io

Hi Miky,

Thank you so much for sharing this review. It's great to know that your LLC setup with Firstbase has been excellent so far. Our goal is to make the US company formation process as seamless and stress-free as possible, especially for international founders, so it’s great to know our step-by-step guidance and end-to-end handling of documents has been helpful.

We’re also glad you found value in the included Registered Agent for ongoing compliance and peace of mind.

Thanks for the recommendation and all the best for the new year.

The Firstbase Team

Rated 5 out of 5 stars

Super fast application process for…

Super fast application process for setting up my business! The dashboard displays everything step-by-step, so it is completely clear which documents and services are required. The team was available to answer questions at any time, and even the external notarisation service was amazing

December 12, 2025
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Reply from Firstbase.io

Hi Anna,

Thank you for your review. We’re so happy to hear that you found the application process super fast and the dashboard clear and easy to follow. It’s great to know our team was available when you needed support and that the notarization experience met your expectations as well.

We really appreciate you taking the time to share your experience and wish you every success with your new business.

Best,

The Firstbase Team

Rated 5 out of 5 stars

Smooth and professional company formation

I used Firstbase to start my company remotely.
The process was clear, support was responsive, and everything was handled professionally.
It saved me a lot of time and effort, especially as a non-US founder.

December 14, 2025
Unprompted review
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Reply from Firstbase.io

Hi Armen,

Thank you for sharing your experience. It's great to hear that Firstbase made starting your company remotely smooth and straightforward. It’s great to know our step-by-step process and responsive support helped save you time and effort, especially as a non-US founder.

Wishing you all the best with your new company, and we’re always here if you need any assistance along the way.

Best,

The Firstbase Team

Rated 5 out of 5 stars

Easy to use and efficient web site

Easy to use and efficient web site. Chat application takes you to a real person. This is a simplified and efficient process to a complex task that I'm not sure I could have accomplished without this syste,

December 11, 2025
Unprompted review
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Reply from Firstbase.io

Hi Chris,

Thank you so much for your review. We're glad to hear that the platform felt easy and efficient, and that our team was able to support you directly when you needed it. Making a complex process feel simple is exactly what we aim for, and it means a lot to know we could help you get it done with confidence.

Let us know if you ever need assistance or support. We're always here to help.

Best regards,

The Firstbase Team

Rated 4 out of 5 stars

I really enjoyed creating my company with Firstbase.io

I really enjoyed creating my company with Firstbase.io. Their platform is intuitive, user-friendly, and makes the whole process extremely simple. You’re guided step-by-step through every stage, everything is designed to save you time, and their support team is impressively fast and helpful. Every question I had about setting up my business was answered clearly and quickly.
If you’re like me and hate administrative headaches, you can go with them with complete confidence.

I’m removing one star because there are additional fees to pay later on that aren’t clearly mentioned from the very beginning or maybe I didn’t see the, but I believe it would be more transparent to show the full expected cost upfront.

Aside from that, I highly recommend it!

November 20, 2025
Unprompted review
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Reply from Firstbase.io

Hi Aniss,

Thank you so much for sharing your review. We're really glad to hear that the platform felt intuitive and that our team was able to support you clearly and quickly throughout the process.

We also appreciate your comment about additional fees, as transparency is incredibly important to us. Feedback like this helps us know the various ways we can improve our services.

We're happy to have been part of your company-creation journey, and we’re here anytime you need support moving forward. Thanks again for the recommendation.

The Firstbase Team

Rated 5 out of 5 stars

Firstbase is the best - I know, I compared everybody

I spent weeks reviewing multiple US company formation websites, and Firstbase were the best. Their pricing is fair (I also compared everyone's pricing), and their UX/UI was slick and easy to use. A shout out to their Business Development Manager, Jacob, who was super helpful, answered all my questions, quashed my concerns and helped me make the best decision for the business, not for Firstbase - as it turned out, Firstbase ticked all the boxes. Go with Firstbase and you won't be dissapointed.

November 21, 2025
Unprompted review
Firstbase.io logo

Reply from Firstbase.io

Hi Davin,

We greatly appreciate you taking the time to compare different incorporation services and share such a detailed review. It’s wonderful to hear that our fair pricing, clean UX/UI, and Jacob’s support helped you feel confident in your decision.

Thank you for trusting us with your company formation.

Best,

The Firstbase Team

Rated 5 out of 5 stars

Good smooth and reliable

Good smooth and reliable

October 15, 2025
Unprompted review
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Reply from Firstbase.io

Hi Oday,

Thank you for sharing your “smooth and reliable” experience with Firstbase. Feedback like this truly means a lot to our team.

If you need any assistance going forward, please don’t hesitate to reach out.

The Firstbase Team

Rated 5 out of 5 stars
Firstbase.io logo

Reply from Firstbase.io

Hi Dennis,

We appreciate you taking the time to leave this review. It’s great to know our team could provide prompt answers to your questions.

Thanks for your support, and we'll continue to support you on your business journey.

The Firstbase Team

Rated 5 out of 5 stars

I registered my startup through…

I registered my startup through Firstbase and the whole process was surprisingly fast and painless. Everything was handled directly through the portal, including the additional services I selected. They secured our EIN quickly and even made it simple to get set up on Carta through their system. The entire workflow felt streamlined and founder friendly. I’d happily recommend it to anyone who needs a no nonsense way to get their company formed.

November 12, 2025
Unprompted review
Firstbase.io logo

Reply from Firstbase.io

Hi Boubacar,

We’re really glad to hear that your startup registration was smooth and efficient. Our team works hard to make the process as streamlined and straightforward as possible, and it’s great to know it made a difference for you.

Thanks for your review and recommendation.

Best,

The Firstbase Team

Rated 5 out of 5 stars

Fantastic Service 5*

I own businesses in:
- US
- UK
- Indonesia
- Estonia

Firstbase is BY FAR the best and most efficient method for boxing off all the essentials for registration, legals and kick-starter bookkeeping / reporting.

I have absolutely no hesitations to recommend them.

Sure, you might be able to save a few $ with a cheaper option or to do it privately yourself. But particularly as a foreign owner, this is a no-brainer option.

5* without hesitation.

November 19, 2025
Unprompted review
Firstbase.io logo

Reply from Firstbase.io

Hi James,

Thank you for this 5-star review. We’re delighted to hear that you found Firstbase to be the most efficient solution among your global business experiences. Simplifying formation and compliance for international owners is a core focus for us, and we’re glad our platform delivered that value.

Your recommendation means a lot. Thank you for choosing Firstbase.

Best Regards,
The Firstbase Team

Rated 1 out of 5 stars

Please Avoid - Don't make our mistake.

If you are looking to incorporate your company in the US, save yourself the headache and look elsewhere.
We submitted all of our documents through Firstbase only to have them flag an “issue” with our share price, the same price their own system had prefilled when registering. I replied within minutes confirming the fix, yet over a week later there has still been no action or update.
Support is practically non-existent. The live chat feels outsourced, offering scripted responses that literally go nowhere. You cannot get anyone genuinely accountable or proactive. One agent this morning even had the nerve to ask “is there anything else I can assist you with today?” Anything else?! You haven’t assisted me with anything anyway!
To make matters worse, I cancelled their mailroom service which they confirmed, yet the platform still shows it as active and I continue to receive automated prompts to complete setup. Their platform is clearly pretty broken and so is their communication.
For a company that promises a smooth and modern incorporation experience, Firstbase has been anything but. Infuriatingly slow responses, buggy systems and zero ownership from their team.
I genuinely rarely leave negative reviews but this experience has been so very disappointing. If you value your time and sanity, look for a more reliable service.

October 26, 2025
Unprompted review
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Reply from Firstbase.io

Hi James,

Thank you for taking the time to share your review and for bringing this issue to our attention. We’re very sorry for the frustration and delay this has caused.

We’ve looked into your case and identified the issue. Rafael from our team has been in touch to explain the situation and confirm that it’s now resolved.

We appreciate your feedback and the opportunity to address this issue. Please don’t hesitate to reach out if you have any further questions, we’re here to help.

Best regards,
The Firstbase Team

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