First Charter Bus Rental - Normal Reviews 27

TrustScore 4 out of 5

3.8

2000 Eagle Rd, 61761 Normal, IL, US


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Rated 5 out of 5 stars

The company was very helpful in setting up our trip, making sure we had air conditioned buses reserved, and had quick communication. Our drivers Sylvia and Lynetta were friendly, patient, and commu... See more

Rated 5 out of 5 stars

Excellent driver! Our driver was very prompt and friendly. I can't remember his name, but he provided excellent service!

Rated 4 out of 5 stars

Our driver was super friendly and made the ride enjoyable. There was miscommunication on the type of service booked. We booked a shuttle to be non stop between two locations and there was miscommunica... See more


Company details

  1. #2 of 5 best companies in Bus and Coach Company
  2. #2 of 3 best companies in Bus Charter

About First Charter Bus Rental - Normal

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
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Contact info

3.8

Great

TrustScore 4 out of 5

27 reviews

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Rated 2 out of 5 stars

Would not recommend to keep your people safe.

I rented two buses through First Student to shuttle my wedding guests, from the hotel we had a room block with, to 30 mins away to the venue and then back. One of the bus drivers was clearly simply following the other driver with written instructions, and then got lost when they lost the first driver. They then went the WRONG WAY down a four lane highway, endangering all of my guests who were on the shuttle. I’m glad they didn’t crash. The drivers also didn’t bother to hop out and let anyone at the hotel know first thing in the evening that they’d arrived for any guests who might ask where they were located, so the hotel told some people there was no shuttle. Many of my guests then stopped drinking so they could drive themselves back or drive back with other friends who had their vehicles out at the venue to avoid going back on the bus. The reason we rented these buses and paid a hefty amount of money for them was to keep our guests safe, and they didn’t feel as such. I wouldn’t recommend First Student to anyone else in Peoria, IL.

June 2, 2021
Rated 5 out of 5 stars

5 stars

5 stars. Amazing, nice, accommodating, and friendly.

December 16, 2019
Unprompted review

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