First Response Finance Reviews 1,267

First Response is something else,I still can’t believe they were able to get things done for me in a real quick way. I hope to honour my commitment and will recommend to friends and family.

Terrible company ! They are robbing customers . Dis not call back they work with fraud companies

I have some health problems which have suddenly caused me to require medical time off work, at greatly reduced pay. I spoke with Max at First Response who was calm, kind and extremely informative pf my options. This is a day and age where people need alot more mental health support, and this call took away alot of the stress I could have experienced, were we in another time. So thank you guys, I really appreciate it.

very helpful and quick decision

Great service, straight forward and professional.

Excellent company they really understand your lifestyle platform they are an excellent understanding company I’d put them forward to anyone wanting finance and it was straight forward no hassle 5 stars

I recently had the pleasure of speaking with Natalie at the first response finance company during what was quite a stressful time for me. I was experiencing difficulties with my repayments, and she couldn’t have been more understanding or supportive.

Natalie took the time to carefully go through an income and expenditure form with me, ensuring everything was accurate and fully understood. She didn’t rush the process and made sure I felt comfortable discussing my situation. Thanks to her patience and professionalism, we were able to set up a repayment plan that is genuinely affordable and manageable for me.

She was sympathetic, caring, and completely non-judgmental throughout the entire conversation. It made a huge difference speaking to someone who truly listened and wanted to help.

Thank you, Natalie, for your kindness and outstanding customer service — it is very much appreciated.

Amazing service provided which entitles me to finally stop snooping for cars under low value due to poor credit history. Now I finally have a car worth looking after and at great quality and affordability too.

Very friendly

This is the 3rd time I have used the company. Easy to apply easy going and very flexible with how you can pay weekly or monthly. I choose weekly its so much better.that way it makes it so easy to never worry about making a larger payment at the end of the month

Really helpful kept in contact with me answered any questions i had. Just kept the whole experience simple, clear and easy

Loan was approved, vehicle choice was clearly defined on the agreement they created.
All forms signed including a direct debit mandate.
At this point a cash deposit was paid.
First response withdrew the loan at the 11th hour on the grounds they wouldn't finance the chosen vehicle.
This was after the vehicle was agreed. They knew from the beginning exactly what make/model the vehicle was. I have partially lost the cash deposit I paid as well as the costs I have incurred driving 150 miles to and from the dealership.
The contract was signed!
I am disgusted with the way I have been treated and I would not recommend these people to anyone as I have had it confirmed that 'yes' first response finance did break the contracted agreement.
In fact the contract shouldn't have even been generated if they had no intention of upholding their part.

Great company, intrest may be higher than I would like however they make up for it , I am able to spread the cost of my payments monthly or weekly , the weekly option has been a godsend , I don't have to worry about missing a payment or not having the funds at the time cuz we all know life gets in the way. First response has fantastic customer service.

No star. I had a reduction in my hours at work, so I did the application online for my outgoings. Then I phoned them up to ask them to reduce the car finance, which is monthly.
So after all the talking on the phone, he went through all my application outgoings, and he said you seem to be earning more money, and you should have told us this before that you were earning more money. So I said to him, I've put less money down on this second application than my first application. So, to cut to the chase, I said to him all I want is a reduction of the monthly cost on the car. So he said the first response account management guy, that it does not work that way to reduce the monthly cost of the car. Once you set that agreement, you can't change it. Only if you bring back the car can we come to some arrangement to settle on an affordable cost every month to suit you, he said. So I knew that I wasn't gonna get anywhere with this, So ill have to just manage somehow to pay off the car. But I won't be doing this ever again for the rest of my life. I'll just get a second-hand car in the future. And the guy on the phone was a bit rude, but I'm not gonna argue with the guy, because it's just pointless, but never again. I mean how they talk down to you like your dirt on the floor is unreal.

Fantastic experience from start to finish.
Very straight forward no hassle.
Everything explained properly. Friendly staff who assisted every step of the way. Found my new van on the friday, picked it up 4 days later.

Highly recommend.

Good rate, really helpful. Made the whole process straightforward. Will use again

Im really grateful to First Response u had my dream car in 48 hours after applying online..very smooth and easy process you will never regret your experience with them im deffinately refinancing with them again for my next car

Very friendly customer service explained everything would recommend to friends and family