First Step Vehicle Solutions Reviews 24

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

What a great company to deal with, from the initial set up to receiving my van, I would like to thank Ross and his team for everything keep up the great work

Rated 5 out of 5 stars

Bought a van via Ross without being able to visit before purchase. Great help, video and images sent over, great comms and response all through the process with pur questions and requests. On deciding... See more

Rated 5 out of 5 stars

A good overall experience, communication prior to delivery of the van was great. Ross was responsive and delivery was made just a day or two after ordering the van. A couple of hiccups with communi... See more

Rated 5 out of 5 stars

First class service. Extremely competitive costings plus delivered the vehicle a few days later. Ross was very proactive and kept me updated on the progress of the application and anticipated deliver... See more

Company details

  1. Van Rental Agency
  2. Car Dealer
  3. Car Leasing Service
  4. Car Repair and Maintenance
  5. Motor Vehicle Dealer
  6. Used Car Dealer

Written by the company

With over 30 years’ experience in van rentals, First Step Vehicle Solutions can offer a hassle-free approach to finding you the best van for personal or business use. We specialise in 12-month rental, as it provides you with flexibility when changing your van. All the latest van releases are available from 12 to 60 months depending on the vehicle and contract chosen. Choose from brands like VW, Citroen, Peugeot, Renault, Toyota Ford and Vauxhall.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24 reviews

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Rated 5 out of 5 stars

A good company to work with

A good overall experience, communication prior to delivery of the van was great. Ross was responsive and delivery was made just a day or two after ordering the van.

A couple of hiccups with communication after receiving the vehicle, however these have been resolved fully and service regarding this by Drew has been spot on.

November 14, 2025
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Rated 5 out of 5 stars

Excellent

I bought a van from First Steps recently. The customer service was brilliant. Ross whom I dealt with was super. Keeping me in touch with everything along the way. Excellent. Thank you again Ross

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Just Leased a van through first step…

Just Leased a van through first step and dealt with Ross he’s very easy to work with sends information out quickly and clearly made things very easy will definitely keep using him in the future

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great service all round

Bought a van via Ross without being able to visit before purchase. Great help, video and images sent over, great comms and response all through the process with pur questions and requests. On deciding to purchase the vehicle turned out to be in great condition all perfectly as decribed, drove the 5 hours home with the confidence we have a great van. Thanks Ross.

January 27, 2025
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Rated 5 out of 5 stars

Very happy with the service first step provided

Very happy with the service first step has provided Ross was very helpful and professional he arranged for our new vehicle to be delivered the day after we paid our deposit no stress or pressure selling would highly recommend thanks Stephen Sunway Leisure Ltd

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I have just purchased a second hand van from First Step. Really pleased with First Step Vehicle Solutions. I dealt with Ross, he was really helpful, honest and made the whole process very easy. Would definitely recommend this company and the prices are very competitive. Many thanks.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great team

We use First Step for all our vehicle needs, They're fantastic, very personal feel to the service we get from Ross and Drew!

August 19, 2023
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Rated 5 out of 5 stars

First class service

First class service. Extremely competitive costings plus delivered the vehicle a few days later. Ross was very proactive and kept me updated on the progress of the application and anticipated delivery date.
Delivery driver called me in day to advise of eta and was very polite and courteous. We will now be using First Steps for more company vehicles.

April 26, 2024
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Rated 5 out of 5 stars

The Best, Excellent service

Excellent smooth, fast, reliable service from start to finish.
We have 5 vehicles now, and every bit of the process has been brilliant. Perfect.
vehicles ordered, signed for and delivered to our door within a few days
Very highly recommended,
Thank you for

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Top garage, top blokes

Started dealing with these guys recently for our business vehicle leasing, can't recommend them enough, especially Ross for making the entire process quick, simple and straightforward. Honest and genuine approach. 5-star service in every aspect. Thank you guys.

September 28, 2023
Unprompted review

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