First Truck Parts Reviews 

439
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers had a great experience with this company. Customers frequently mention that shipments arrive extremely fast, and ordered items are securely packaged with protective wrapping to ensure safe transport during delivery. Many people also appreciate finally locating difficult-to-find replacement components at fair prices that match their vehicle specifications and repair needs perfectly. Some reviewers were not happy with receiving incorrect parts, which unfortunately led to frustrating setbacks, extended downtime, and unexpected delivery delays. A few individuals additionally noted difficulties regarding unexpected restocking fees and experienced frustrating communication challenges when attempting to resolve order issues with support staff.

What people talk about most

Product

People report ambiguous experiences with product, as customer opinions vary widely. Some consumers praise the... See more

Delivery service

Customers report positive experiences with delivery_service, frequently highlighting fast shipping and items... See more

Price

Customers consistently note ambiguous experiences with price, often highlighting great and affordable pricing... See more

Order

Clients share ambiguous opinions on order experiences, highlighting both smooth transactions and frustrating... See more

Quality

Reviewers highlight ambiguous aspects of quality, noting both high standards and concerning discrepancies.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product delivery was awesome very well packaged. Delivery was on time. Website was easy to navigate and find what I needed. Only thing bothering me is the description on the says brand new genuine Cu... See more

Rated 4 out of 5 stars

Fast shipping and product arrival. Disappointed the turbo installation kit wasn't included with the turbo for the price I bought it for. Other sites online included both the turbo w/install kit for le... See more

Rated 5 out of 5 stars

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm complet... See more


Company details

  1. #9 of 10 best companies in Truck Accessories Store
  2. #57 of 81 best companies in Auto Parts Store

Written by the company

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.


Contact info

4.1

Great

TrustScore 4 out of 5

439 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(439)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

Simplicity

First Truck Parts customer support service is Amazingly helpful and supportive. I was able to speak to experts about purchasing truck parts needed on the phone. Checking out was as easy as pie.

April 7, 2025
Rated 5 out of 5 stars

The place to get deisel truck parts

I got the part l needed l received it in a couple of days after ordering it the cost was a great price l was able to get email response if l had any questions. If l need parts again l would order from the company.They were a big help . Thank you

April 9, 2025
Rated 5 out of 5 stars

Always helpful and responds quickly

Always helpful and responds quickly. Sometimes the stock is not correct on the computer so I can to double check and they are very courteous, informative, and honest. This is a good place to buy truck parts.

March 31, 2025
Rated 4 out of 5 stars

Wait...

Once I got through the ordering stage with the rep it was good. She said she would check stock and call me back but never did. I had waited a couple of hours and the I called back.

March 5, 2025
Rated 5 out of 5 stars

Called in and ask if a part was…

Called in and ask if a part was available and it was. Put the order in online needing that part next day and at the time it was past 2:30pm so I didn't think it would it here on time.. It came next day arrived around 10:30am. I was impressed!

February 25, 2025

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