FirstVet Reviews 

7,462
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Do not use this vets scammers they should be shut down had a appointment when I arrived they refused to see my pet said I never had a appointment so my pet not seen they archived my registration beca... See more

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Rated 5 out of 5 stars

I visited first vets on Chillingham Rd Newcastle with my cat. He got neutered and micro chipped. I was really happy with the full service giving. They kept me updated on how he was doing etc. The lass... See more

Rated 5 out of 5 stars

Very quick to get an appointment in the middle of the night. Dr Dudek was fantastic and was thorough in questioning, supporting me to examine my cat to give her more information. The advice and plan g... See more

Rated 5 out of 5 stars

We had a video call with DR Cato as our cat ‘wasn’t right’ She was fantastic and thorough with the online assessment. I got a video call within half an hour of requesting one and the advice she gave w... See more

Company details

  1. Veterinarian

Written by the company

No need to rush off to the local vet – meet up with us online instead. You will get help and treatment and if you need it, a referral to the nearest veterinarian. Download the FirstVet app today to get started.


Contact info

3.0

Average

TrustScore 3 out of 5

7K reviews

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No recent history of asking for reviews

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Replied to 62% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(7,462)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, I spoke with a kind, knowledgable, and experienced vet. Follow up with an email including all the important points. Rebecca gave an excellent service and put my mind at rest.

April 26, 2021
Unprompted review
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Rated 5 out of 5 stars

Had a really good walkthrough of our…

Had a really good walkthrough of our cats symptoms and prognosis with Clare Sparks who was very helpful and informative.
Thank you so much Clare for your understanding and I would definitely use this service again.++++++

April 21, 2021
Unprompted review
Rated 5 out of 5 stars

Won’t hesitate to use again.

I have access to first vet for free via my pet insurance. Used it for the first time tonight as my 9month old puppy has been very sick all evening. Everything was great from navigating the app, booking the appointment and the appointment it’s self has given us additional peace of mind.I won’t hesitate to use it again and wish I had thought of it a few weeks ago when I was ended up at the vet forking out £62 for a 5 min consult.

April 5, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service all round.

Brilliant service all round.

We've had it for around 4 months, used it 3 times, and each time the vet was super helpful, friendly and reassuring.
Yeah, in general they need to say "if it gets worse, visit a vet..." but this is such a reassuring service for new dog owners, panicing when he get's a bad eye or cough.
Honestly love this app and service, we wouldn't be without it now.

March 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience!!!

I had a video call with Dr. Yaiza Gómez Mejías and it went really well. On a very polite mood, she answered all my questions and sort out my concerns regarding my puppy. Very pleased, will call back on her without any doubts!!!!

March 6, 2021
Unprompted review
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Rated 5 out of 5 stars

Excellent video consultation

I had a consultation with Dr Clare Sparks at 8.15 am today.
I am so grateful for her expertise and kind, gentle attitude. I was very worried about my Miniature Dachshund, Larry, who has diarrhoea and was up several times in the night.
We did some checks over a video call and Clare made several recommendations, which were followed up with a detailed email.
It put my mind at rest and I was able to get the gastrointestinal food and products easily and quickly.
Larry is still bright and cheerful and I’m sure he’ll be completely well very soon.
I’m feeling a lot better, too!
Thank you for this great service.

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Couldn’t have asked for anymore and the vet I spoke to was very knowledgeable and able to answer everything. Strongly recommend.

February 14, 2021
Unprompted review
Rated 4 out of 5 stars

I used FirstVet for the first time…

I used FirstVet for the first time yesterday evening for my cat who suddenly became unwell.
My pet insurance allows us to use the app as part of the policy.
I was impressed with how quickly a Vet responded by telephone advising me to take my cat to the emergency vet immediately. To be honest I was a bit sceptical about how quickly I would receive a response but it was actually very good.
I only gave 4 stars due to not actually having a video consultation because I had already left to go to the vets as advised, however I'm sure it would have been a good service.

December 28, 2020
Unprompted review
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Rated 5 out of 5 stars

Fab Free 24hr Vet Advice saves stress (Bought By Many Insurance)

Brilliant, amazing service and very fast - help solved our nervousness on a Sunday with three month old pup with conjunctivitis. Great vet.

THE 24 HOUR SERVICE WITH A VET IS WORTH ITS WEIGHT IN "FREE" GOLD. Reduced so much stress with ZOOM call with vet in 15 minutes call back. Who would know a 'cancer lump' behind the ear was actually an overfed tick?!!

Free service with Bought By Many pet insurance.

November 28, 2020
Rated 5 out of 5 stars

This is such an excellent idea

This is such an excellent idea. No cats enjoy vet visits and they become very stressful for the cat and the owner, so being able to video chat to a vet if you have concerns is fantastic.

I've so far used the service twice and both vets were first class offering great advice and reassuring me which is often all a pet owner needs.

The appointments have been available within minutes with lots of alternative times, again a very good service I wouldn't hesitate to recommend Firstvet, a really first class company.

November 27, 2020
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Rated 5 out of 5 stars

A highly professional service

A highly professional service. I had a very young pup with a loud rumbly tummy and no appetite. My mind was put at ease by the vet and we were given a constructive Diagnosis and remedies... which worked a treat. All the information discussed was also emailed so as an anxious pet owner I didn’t have to remember it all. Can’t recommend highly enough.

November 15, 2020
Rated 5 out of 5 stars

Very good service

Very good service. I was worried about my cat but wasn't sure whether I should go straight to the vet so tried First Vet for the first time. I would recommend it.

November 13, 2020
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