Fishdeal Reviews 

920
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online store provides a surprisingly wide selection of fishing equipment featuring great value and very reasonable prices. People also deeply appreciate the solid product quality and frequently note that shipping times are generally fast for their successful purchases across various categories. Some reviewers were not happy with unexpected delivery delays, noting that parcels frequently arrive much later than originally promised by the company. Customers also pointed out recurring issues with damaged items received and experienced major difficulties when trying to get timely support for replacements or returns.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, with customers highlighting contrasting outcomes.... See more

Product

Users describe ambiguous interactions with product, reflecting a split opinion on quality and condition.... See more

Order

Reviewers mention ambiguous feedback about order processes, reflecting a clear split in customer experiences.... See more

Service

Customers had ambiguous experiences with service. Many consumers report frustration over delayed shipments,... See more

Price

Consumers find prices to be very competitive, affordable, and offering great value. Reviewers frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Firstly, not UK based despite web address. Have had issues with misdelivery not being resolved previously, however on this occasion no issues. Shame they don't put any cushioning in the parcels too, j... See more

Rated 3 out of 5 stars

It took a little longer than other deliveries but more importantly one of the eyes on the rod was severely bended in .. the package was also damaged and probably mishandled by couriers. Still packagin... See more

Rated 3 out of 5 stars

The gift I ordered arrived bruised and battered the delivery driver advised that the box was opened so he tapped it up .When we opened it to check the contents we have missing items but getting this s... See more

Rated 5 out of 5 stars

Ordered a Reel and Line. Much cheaper than UK Tackle companies. It took 7 days to arrive, but it came from Holland and Tracking was excellent. My query was answered quickly and pleasantly. Goods arriv... See more


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

920 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(920)

136 reviews in the last 12 months

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Rated 1 out of 5 stars

Never got what I ordered

Never got what I ordered. I sent a complaint in and got to resolution.

April 25, 2025
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi,

We’re very sorry to hear that you did not receive your order. Our team did their best to resolve the issue once you raised the complaint, and we sincerely regret any frustration caused by the situation. We take feedback like this seriously and are reviewing our processes to ensure orders are fulfilled accurately and efficiently in the future.

Kind regards,
Team Fishdeal

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Rated 1 out of 5 stars

Made my order delivery came no items in…

Made my order delivery came no items in the box just an empty box. Customer service is so hard to get hold of on the phone because of stupid opening times and email response is so slow spent nearly £100 still getting nowhere! Sent a form out for me to fill out via email that is literally impossible to fill out using a phone as well

May 6, 2025
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi,

We’re very sorry to hear about your experience with receiving an empty box and the difficulties contacting our customer service team. Our team did their best to handle orders accurately, and we sincerely regret the frustration caused by this situation. We take feedback like this seriously and are reviewing both our order fulfillment and customer support processes to make them clearer and more accessible for all customers, including mobile users.

Kind regards,
Team Fishdeal

Rated 5 out of 5 stars

Ultimate deluxe green fishing chair

First time ordering from company great service and keeping me updated . The tracking information was really good as it came from the Hague in Netherlands. Bank holiday here delayed delivery .but overall very pleased with the chair I ordered from.the ultimate range . Great quality and lightweight considering it size . Extremely comfortable and supports back. Neck with it's high back . Reclining adjustment adds to comfort . Very happy with my purchase looking forward to using it .

April 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Can't fault

For saying there not in the uk. They are alot better than most UK shops. Easy to connect. Reply within a day. Unlike some UK companies

March 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Not fishdeals fault

Not fishdeals fault but had a problem with the delivery company in the UK, they lost my package!
Contacted fishdeal and their communication was first class and even offered me a refund on the product as it was no longer in stock.
After a prolonged period and heart in mouth moments, the package was found and delivered the next morning. All’s well that ends well. Will use again and I recommend this company.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Item required was competively priced,
Arrived, given its despatch address quite quickly and arived very quickly and in excellent condition.

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

My first order was delayed a few days…

My first order was delayed a few days and when it arrived a part was missing.I contacted your customer service and Stephanus was great.He sent me a full new product.
Besides the late delivery everything was great.Items arrived in good condition

March 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Not delivered

I ordered a float rod last month the DPD delivery driver didn't knock my door my partner was in all day on the day and she heard nothing i contacted Fish deal was told it was being re-delivered was then contacted after that to be told it was out of stock a very poor service I only gave you one star because of the refund I shan't order from you again and wouldn't recommend you to anyone else

February 11, 2025
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi,

We’re very sorry to hear about the issues with your float rod order and the confusion with the delivery. Our team did their best to coordinate with the courier and process your order, and we sincerely regret that stock issues and delivery problems caused frustration. We take feedback like this seriously and are reviewing our processes to improve both stock management and communication with customers.

Kind regards,
Team Fishdeal

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Rated 1 out of 5 stars

Very poor delivery service.

Very poor. Order made in Jan 2025 and was sent but was returned to sender without any reason.Second try passed to DPD on 14 Feb, and still not delivered! Of course payment was taken in Jan and a month later still no sign of delivery!
Very poor.

February 27, 2025
Unprompted review
Fishdeal logo

Reply from Fishdeal

Hi,

We’re very sorry to hear about the delays and issues with your order. Our team did their best to ensure your order was processed and shipped promptly, but we sincerely regret that it was returned and then further delayed by the courier. Some delivery issues are unfortunately out of our hands, but we take feedback like this seriously and are reviewing our shipping processes to prevent similar situations in the future.

Kind regards,
Team Fishdeal

Rated 5 out of 5 stars

Good online shop

Good prices for the spinning equipment. I addad few bits to get free delivery. All arrived in reasonable time. No issues with purchase, delivery and items.

February 14, 2025
Unprompted review

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